Manuel Pagan
Linux/MySQL/POS Support Team Lead at Granbury Restaurant Solutions- Claim this Profile
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French Limited working proficiency
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English Native or bilingual proficiency
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Spanish Limited working proficiency
Topline Score
Bio
John Moore
Manny is a dependable, courteous, and responsible person to have on your team. He can be counted on to consistently deliver top quality support while always trying to learn more about his products and giving meaningful feedback for their improvement. Manny is a professional, effective, and reliable addition to any support organization.
David Curtis
Manuel did an exceptional job at managing the balance between always striving to hold our office to a high level of professionalism and efficiency while at the same time remaining a fun person to have as a coworker. I'd share an office with him anytime.
John Moore
Manny is a dependable, courteous, and responsible person to have on your team. He can be counted on to consistently deliver top quality support while always trying to learn more about his products and giving meaningful feedback for their improvement. Manny is a professional, effective, and reliable addition to any support organization.
David Curtis
Manuel did an exceptional job at managing the balance between always striving to hold our office to a high level of professionalism and efficiency while at the same time remaining a fun person to have as a coworker. I'd share an office with him anytime.
John Moore
Manny is a dependable, courteous, and responsible person to have on your team. He can be counted on to consistently deliver top quality support while always trying to learn more about his products and giving meaningful feedback for their improvement. Manny is a professional, effective, and reliable addition to any support organization.
David Curtis
Manuel did an exceptional job at managing the balance between always striving to hold our office to a high level of professionalism and efficiency while at the same time remaining a fun person to have as a coworker. I'd share an office with him anytime.
John Moore
Manny is a dependable, courteous, and responsible person to have on your team. He can be counted on to consistently deliver top quality support while always trying to learn more about his products and giving meaningful feedback for their improvement. Manny is a professional, effective, and reliable addition to any support organization.
David Curtis
Manuel did an exceptional job at managing the balance between always striving to hold our office to a high level of professionalism and efficiency while at the same time remaining a fun person to have as a coworker. I'd share an office with him anytime.
Credentials
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Microsoft Office Specialist: Microsoft Access 2013
MicrosoftDec, 2014- Nov, 2024 -
COMPTIA A+
CompTIADec, 2014- Nov, 2024 -
COMPTIA NETWORK+
CompTIANov, 2014- Nov, 2024 -
COMPTIA Security+
CompTIADec, 2014- Nov, 2024
Experience
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Thrive POS
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United States
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Software Development
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1 - 100 Employee
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Linux/MySQL/POS Support Team Lead
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Mar 2015 - Present
Team lead of Tier 1 support Supervised remote (VPN, SSH, Vendorsafe/Netsurion) and over-the-phone technical support and system/database administration for the Firefly/Thrive Linux-based Point of Sale system Job tasks: -Management: managed assigned tasks and cases of other technicians, lunch schedules, case allocation -Linux Server Administration: Remotely troubleshot, repaired, maintained, and configured Fedora/CentOS Linux servers and client workstations -MYSQL Administration: Troubleshot, repaired, maintained, updated MYSQL databases on point-of-sale server -Network Adminstration: Remotely troubleshot, repaired, maintained, and configured network topology in store, including IP addressing scheme, server/client NIC, VPN Firewall/Router, and ISP Modem, as well as set up port-forwarding, IP Passthrough, and/or WAN DMZ when needed. -Remote support: Set up and troubleshot remote VPN access for store owners. Show less
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T-Mobile
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United States
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Telecommunications
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700 & Above Employee
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Tier 3 Technical Care Representative
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Jun 2010 - Jun 2012
Provided technical support and training for both customers and business IT Admin in the use, maintenance, and repair of mobile data devices, tablets, hotspots, routers, as well as Blackberry Enterprise Server. Provided basic telecommunications network support including use and administration of IHLR. Provided technical support and training for both customers and business IT Admin in the use, maintenance, and repair of mobile data devices, tablets, hotspots, routers, as well as Blackberry Enterprise Server. Provided basic telecommunications network support including use and administration of IHLR.
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Bus Operator
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Oct 2009 - Jun 2010
Operated commercial passenger vehicles to transport students from home to public school buildings and field-trip locations. Operated commercial passenger vehicles to transport students from home to public school buildings and field-trip locations.
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Tier 1 Technical Support
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Aug 2007 - May 2009
Provided training, troubleshooting, care, and maintenance/replacement of all Classroom Performance system hardware and software products, along with all other products, both current and legacy, sold by Einstruction Inc. Provided training, troubleshooting, care, and maintenance/replacement of all Classroom Performance system hardware and software products, along with all other products, both current and legacy, sold by Einstruction Inc.
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Bus Operator
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Jan 2007 - May 2007
Operated commercial passenger vehicles of various types to transport citizens and university students from their homes to businesses and university campuses in the city. Operated commercial passenger vehicles of various types to transport citizens and university students from their homes to businesses and university campuses in the city.
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School Bus Operator
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Aug 2005 - May 2007
Operated commercial passenger vehicle to transport students from their homes to public schools around the metroplex. Operated commercial passenger vehicle to transport students from their homes to public schools around the metroplex.
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6th Grade Teacher
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Sep 2003 - Aug 2004
Taught 6th grade reading, literature, composition, rhetoric. Taught 6th grade reading, literature, composition, rhetoric.
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Technical Support Representative
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Jan 2001 - Sep 2001
Provided ioutsourced technical support, training, and maintenance/replacement for all Dell Hardware/Software products, as well as Windows 2000, ME, 95, and for Microsoft Office 2000 and 2002. Provided ioutsourced technical support, training, and maintenance/replacement for all Dell Hardware/Software products, as well as Windows 2000, ME, 95, and for Microsoft Office 2000 and 2002.
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Education
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2013 - 2014
NCTC
Associate's Degree, Cisco Computer Networking -
2000 - 2003
University of North Texas
Bachelors, English, Technical Writing -
1998 - 2000
Baylor University
Engineering, English -
1994 - 1998
W.P. Clements High School
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