Manuel Martinez

Product Owner at Claim Assist, LLC
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
San Antonio, Texas, United States, US
Languages
  • English -
Skills

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Bio

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Credentials

  • NSA/DHS Cyber Defense Program Certificate
    Texas A&M University
    Jan, 2020
    - Oct, 2024

Experience

  • Claim Assist, LLC
    • Construction
    • 1 - 100 Employee
    • Product Owner
      • Apr 2023 - Present

      Manage projects and lead work on implementation of emerging technologies and innovations that provide solutions for moderately complex business needs.

    • Project Support Specialist
      • Jul 2022 - Apr 2023

      • Provide support to troubleshoot and resolve technical issues reported by customers and other team members through phone, email, and ticket channels;• Identify bugs, test, reproduce, report, and work with the escalation engineers to assist with a fix and test/ verify fix versions of software and mobile app;

  • TaskUs
    • United States
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Quality Assurance Team Lead
      • Sep 2020 - Jul 2022

      • Audit customer service agent application cases utilizing a rubric identifying trends and patterns using a dashboard. • Utilizing tools such as Salesforce, Confluence, SLACK, and G Suite. • Work closely with subject matter experts (SME’s) on product knowledge to stay aligned across all departments, communication. • Documenting internal procedures, training, and collaboration with Manila, Dublin, and India travel experience. • Adhere to PII policies while working in a bank environment. • Resource Planning daily schedules and Report daily/weekly key performance indicators. Show less

  • Texas A&M University
    • United States
    • Higher Education
    • 700 & Above Employee
    • Information Technology Student
      • Aug 2017 - May 2020

      • Information Security Course - Capture the flag, create email servers from the ground up, create virtual machines using Google Cloud Platform, experience with Ubuntu 16.04 LTS, and Kali Linux. • Scripting Languages Course - Learned basics of Python3, and Bash scripting. • Database & SQL Course - Connecting to remote database servers either through Microsoft SQL, or by virtual machine. • Computer Forensics Course - Steganography, extracting hidden files, viewing deleted files within a computer disk, using Kali Linux tools for forensic analysis, copy SAM and SYSTEM files to crack Windows admin passwords, group communicated using SLACK Show less

Education

  • Texas A&M University
    BAAS, Information Technology (IT)
    2017 - 2020
  • San Antonio College
    Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies
    2012 - 2014

Community

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