Experience

Leoni Wiring Systems de Yucatán S.A. de C.V.

• Mexico
• Appliances, Electrical, and Electronics Manufacturing
• 100 - 200 Employee

• Lead specialist IT operations

  • Apr 2022 - Present

• IT engineer

  • Sep 2018 - Apr 2022

  *First and second level support to end users. *Manage helpdesk ticket system (service now). *Creation, administration and maintenance of users, profiles, permissions and software (Active Directory, SAP and SCCM, IDM, Citrix) *Planning and execution of maintenance to networks and technological equipment (Desktop, Laptop, UPS, etc.). *Make payments for services corresponding to the department. *In charge of the internal purchasing process on technologies as well as the management of IT projects. *Inventory management of equipment, spare parts, consumables and licenses. *Coordinate the team's MIN/MAX process.*Reporting and monitoring plant vulnerabilities (operating system updates, programs, antivirus, security and user policies). *Documentation such as internal and user manuals, diagrams and processes. *Administration of storage servers (VMware), backups (Veeam), printers, DHCP, DNS, SQL and Citrix. *Equipment administration (Switch, routers, access points) and CISCO software (Kurmi, Jabber, Webex). *Streamlining and continuous improvement in IT processes and projects. Show less



Dinero Inmediato S.A. de C.V.

• Mérida, Yucatan, México

• Technical support and infrastructure coordinator

  • Jun 2013 - Sep 2018

  I started as an assistant in the area and in the end I ended up being the coordinator of the support and infrastructure area, as coordinator I was in charge of directing the team in the general activities of the department such as: *Manage the computer equipment (Desktop, laptop, printers, computer CCTV, NAS equipment, Servers, network equipment and point-to-point antennas). *In charge of implementation and innovation of integral solutions for projects in the area from the research, quotation and purchase process as well as the installation and configuration. *Technical support to users of all levels. *Installations and updates of the company's internal systems. *Manage server hardware and software, as well as licenses and databases. *Assign permissions and create user profiles for different areas. * Manage the contracts and payments of services corresponding to the department. *Administration of the network infrastructure (antennas, wiring, layout, configurations). *Administration and solution of helpdesk tickets. *Creation, streamlining and optimization of resources and processes. *Give trainings and qualifications to end users. *Planning and execution of preventive maintenance plans as well as application of corrective maintenance. *Control and administration of inventories, service policies and guarantees. *Preparation of formats and progress reports in the department for the managerial level *Constant search for technologies for the continuous improvement of the area and the company. Show less



KBTEL, S.A. DE C.V.

• Machinery Manufacturing
• 1 - 100 Employee

• Team leader

  • Apr 2012 - May 2013

  I started as part of a team and after 4 months I was promoted to team leader, already in this position I was in charge of a utility vehicle as well as a tool and a work team in which work was carried out for Telmex such as: *Installations of fiber optic to the house. *Migration of telephone and internet lines from copper to fiber optic service from equipment located in the field and central. *Maintenance to the equipment in centrals (Combing the lines). *Support for users with issues / outages. *Status reports were raised and solutions were managed directly with the administrative center. Show less



Tecnivendor

• Mérida, Yucatán, México

• Sales agent

  • Oct 2010 - Feb 2012

  *Perform advertising and sales work. *Maintain and grow client portfolio. *Quotes for all types of electronic equipment. *Lifting of orders. *Advice to clients on projects for their businesses or homes. *Prospecting for new clients with visits to companies. *Take and impart constant training on innovation products and comprehensive solutions. *Organize demonstration events for new products on the market. *Make reports and documentation on sales and portfolio at executive level. Show less



Cibercafe Chuburna

• Mérida, Yucatán, México

• Attendant

  • Jan 2008 - Dec 2009

  *Manage the entrances and exits of the clients. *Maintenance, installation, configuration and optimization of computer equipment in general. *Inventory and sale of computer equipment and accessories. *Software installation and update. *Repairs of various electronic equipment such as computers, video game consoles and monitors. *Manage the entrances and exits of the clients. *Maintenance, installation, configuration and optimization of computer equipment in general. *Inventory and sale of computer equipment and accessories. *Software installation and update. *Repairs of various electronic equipment such as computers, video game consoles and monitors.