Experience

Suzuki Australia Pty Limited

• Network Coordinator

  • 2017 - Present

  • Setup, maintain and de-commission user access to phone and IT systems • Provide administration of Lotus Notes infrastructure. • Provide administration of Windows Domain infrastructure. • Recognise risk and advise the IT Manager. • Adhere to and promote the ethics of copyright law, software licensing and auditing. • Ensure completion and reliability of ArcServe backups, tape drives and offsite storage • Ensure Patching is up to date (Security and Critical)Security and • Ensure replication to disaster recovery site is complete. • Deployment of new equipment (Desktops, Laptops, smart phones) in accordance with the Standard Operating Environment. • Maintain up to date hardware and software registers. • Maintain network documentation and site maps. • Maintain communications, including WAN/internet infrastructure, mobile devices, & VOIP • Assist with planning, installation, upgrading, configuration, and maintenance of IT systems at direction of IT Manager • Provide assistance to other members of IT team at direction of IT Manager • Maintain network security, permissions, content filtering and passwords. • Maintain company Internet, Intranet, Extranet, website and domain name infrastructures. • Assist with all areas of Disaster Recovery • Maintain contract details and liaise with 3rd party suppliers and contractors as necessary. Show less


Australian Super
• United States
• Individual and Family Services
• AS Service Desk

  • 2016 - 2017

K & S TRANSPORT LTD
• United Kingdom
• Truck Transportation
• 1 - 100 Employee
• Service Desk Analyst

  • 2015 - 2016

City of Melbourne
• Australia
• Government Administration
• 700 & Above Employee
• BIS Helpdesk

  • 2011 - 2015


Northern Hospital

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Desktop Support Engineer /Rollout

  • Mar 2011 - Jun 2011

  3 Month contract, Rolling out new machines and supporting Northern Hospital, Bundoora Extended Care, Broadmeadows and Craigieburn hospitals. De-Assetizing fleet of old computers both in AD and Magic, Rolling Out new computers and updating asset register. Imaging new machines and deploying to designated areas / Hospitals Taking ownership of Helpdesk escalations, Troubleshooting hardware & software including printers and scanners Support of Outlook on an Exchange 2000 Server, Support of Microsoft Office, Account management & Group Policy through AD, Use of remote access software. Show less



Lumo Energy

• Australia
• Utilities
• 1 - 100 Employee

• Desktop Support Engineer

  • Apr 2008 - Feb 2011

  Handling service desk calls and being the first point of contact for 450 plus users. Also responsible for support of 20 Plus external Channel partner sites. Managed various areas of support which included Windows Installation, Email, account provisioning, LAN connectivity, Printer and Phone issues. Provided technical telephone/Deskside support to correct software and hardware problems to end users. Processing incoming helpdesk calls in a timely manner in person or remotely. Supported Microsoft Windows XP and Windows7 Professional System for business including reimaging and reinstallation of the operating system on Desktops, originally done manually then adopted use of Altiris. Support of Microsoft Office 2003, 2007 and 2010. support of Outlook through Exchange. Perform daily tasks of account management on various platforms, including new user accounts, resetting passwords, account lockouts. User account management through Active Directory and Endpoint. Troubleshooting hardware including maintenance of printers and scanners Including after hours IT support (on call roster) Supporting Nortel Phone Systems for Voicemail [Creation and Password reset] and Phone Extensions Trouble shoot softphone and hardphone Issues, including voice recording systems, using CS1000, Nortel, Nice Systems, Algo and Dimetro. Support and Administration of CRM systems, Orion, DCAM 1&2 and VESD. Show less