Experience

Community Vision Australia Limited

• Australia
• Non-profit Organizations
• 1 - 100 Employee

• Head of Department Disabilities & Community

  • Jan 2019 - Present



Activ Foundation

• Australia
• Non-profit Organizations
• 200 - 300 Employee

• General Manager Operations North

  • Jul 2016 - Present

  My role of General Manager at Activ includes the overall strategic and financial management of all services including business services (ADE), accommodation, HACC, respite and community services to over 1,000 customers. Project owner of SET, supported employee transition project impacting over 500 customers into a consolidated all purpose built site. Project owner of the termination to deliver transport services by Activ, affecting over 400 customers from all services. Grants applications and submissions to numerous government bodies including Disability Services Commission and Department of Health. Overseeing an experienced team of Customer Operations Managers, the GM role includes key stakeholder engagement both private and government entities, strategic service planning and delivery of operational planning and coordination to ensure ongoing sustainability, and outcome achievement against multiple service contracts. As well as the ongoing review of service quality and the creation and planning of innovation. A key facet of this role includes risk management and setting clear measurable KPI results in reducing events and improving health and well being outcomes for all customers and staff. Overall responsibility for the delivery of individualised, person centred services and outcomes to people living with disabilities throughout the Perth metro and regional areas.

• Senior Business Manager

  • Dec 2015 - Jul 2016

  The Senior Manager role involves overall responsibility for the successful management of all metro employment services sites including Geraldton business services. Ensuring quality employment outcomes based on personal plans, goals and financial viability of each service. Overall management of commercial sales with major commercial customers. Project owner of SET, supported employee transition project impacting over 500 customers into a consolidated all purpose built site. Overseeing a team of Site Managers, the Senior Business Manager role includes key stakeholder engagement both private and government entities, strategic service planning and delivery of operational planning and coordination to ensure ongoing sustainability, and outcome achievement against multiple service contracts. As well as the ongoing review of service quality and the creation and planning of innovation. A key facet of this role includes risk management controls and delivering measurable KPI results in reducing events and improving health and well being outcomes for all customers and staff. Overall responsibility for the delivery of individualised, person centred services and outcomes to people living with disabilities throughout the Perth metro and regional areas. Monthly board reports are supplied to the GM of Finance and Business Services based on financial accomplishments against budget and services achieved.

• Commercial Business Manager

  • Jun 2015 - Dec 2015

  Delivery of Australian Disability Services to people living with disabilities across multiple sites in Western Australia. Liaison with funding body DSS through yearly service delivery reviews and ad hoc as required engagement. Setting clear KPI's and expectations to increase outputs for the financial sustainability of all three sites and continued improvements in commercial sales and increased customer growth. Directly negotiating with commercial customers to increase sales and improve pricing structure. Sourcing new commercial customers to advance growth opportunities and diversity. Delivering training and professional development to leadership group within sites to enhance quality. Continuous review and improvement of health and safety processes , policies to meet organisational and Australian standards. Building partnerships with internal stakeholders to cement support to all functions at site and regional levels. Provide Senior Manager with monthly reports against budgetary expectations, and service forecast.

• Commercial Business Manager

  • Mar 2014 - Jun 2015

  Delivery of Australian Disability Services to people living with disabilities across multiple sites in Western Australia. Liaison with funding body DSS through yearly service delivery reviews and ad hoc as required engagement. Setting clear KPI's and expectations to increase outputs for the financial sustainability of two sites and continued improvements in commercial sales and increased customer growth. Directly negotiating with commercial customers to increase sales and improve pricing structure. Sourcing new commercial customers to advance growth opportunities and diversity. An example of this is the introduction of HALAL accreditation to the cutlery packaging line. Delivering training and professional development to leadership group within sites to enhance quality. Continuous review and improvement of health and safety processes , policies to meet organisational and Australian standards. Building partnerships with internal stakeholders to cement support to all functions at site and regional levels. Provide Senior Manager with monthly reports against budgetary expectations, and service forecast.



Community First International

• United States
• Professional Training and Coaching

• Manager

  • Aug 2009 - Oct 2013

  Delivery of Job Services Australia and Disability Employment Services to eligible customers under the Department of Employment and Workplace Relations contract. Delivery of Job Services Australia and Disability Employment Services to eligible customers under the Department of Employment and Workplace Relations contract.