Experience

Besa Technologies

• Canada
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Regional Key Account Manager

  • Jun 2021 - Present

  B2B sales of electronic componentsDeveloping the business in different countries from scratch, specially in GermanyMarket analysis and qualification of potential customersBuilding strong customer relationships to acquire new customers and retain old ones (e.g. cold calls and emails)Creation of a customer databasePreparation of quotationsPurchase order management in SAPActing as a representative of customers to ensure that their demands are met, focusing on improving the customer experience



Kaiser + Kraft Europa GmbH

• Account Manager International Sales

  • Oct 2019 - May 2021

  First contact person between the company and international clientsIncrease and care of the client portfolioTracking of offers and closing of salesAdministrative tasks, including export documentsResolving complaintsAfter Sales First contact person between the company and international clientsIncrease and care of the client portfolioTracking of offers and closing of salesAdministrative tasks, including export documentsResolving complaintsAfter Sales



LXinstruments

• Germany
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Purchase Department

  • Aug 2018 - Sep 2019

  Obtain and compare offers EDP recording of orders to suppliers and order trackingEnsuring the availability of each item in the warehouseMonitoring of delivery datesOptimization of stock levelsNegotiations with suppliers, freight forwarders and other service providers

• Administration Employee

  • Jun 2017 - Jul 2018

  Contact person and organizer for processes related to order processing, invoicing and controllingHandling export and shippingCustomer Care by phone and emailDocumentation of internal processes



Ost-West Cargo Europe GmbH

• Internship

  • Mar 2016 - Oct 2016

  Disposition Spain, France, Italy and Eastern EuropeFreight and tour planningProcessing of ordersPayment transactions, cost and performance account-ingCustoms regulations Disposition Spain, France, Italy and Eastern EuropeFreight and tour planningProcessing of ordersPayment transactions, cost and performance account-ingCustoms regulations



Lorch Schweißtechnik GmbH

• Germany
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• Customer Service

  • Oct 2014 - Feb 2015

  Support and care of international customers especially in technical product issues.Processing of orders with SAP ER/3.Support of the field sales in the back office. Support and care of international customers especially in technical product issues.Processing of orders with SAP ER/3.Support of the field sales in the back office.



Deutsche Bahn

• Rail Transportation
• 700 & Above Employee

• First Class Steward

  • Jul 2013 - Oct 2014

  Advice and support of the first class passengers.On-board service. Advice and support of the first class passengers.On-board service.



Air Berlin PLC & Co. Luftverkehrs KG

• Germany
• Airlines and Aviation
• 1 - 100 Employee

• Steward

  • Jun 2011 - Jun 2013

  • Care of the passengers.• Implementation of services and processing on board sales.• Execution of the necessary emergency procedures on board to ensure the safety of passengers and cabin crew.• First aid in illness and emergencies on board. • Care of the passengers.• Implementation of services and processing on board sales.• Execution of the necessary emergency procedures on board to ensure the safety of passengers and cabin crew.• First aid in illness and emergencies on board.



Emprenderviajes S.A.

• Spain

• Sales agent

  • Feb 2003 - Jul 2009

  • Sales agent for a touristic tour operator, responsible for the customers in Alicante, Murcia, Albacete and Palma de Mallorca.• Maintenance and expansion of the customer base.• Developing sales and marketing strategies.• Customer visits for commercial promotion.• Scheduling courses for clients.• Support of booking service . • Sales agent for a touristic tour operator, responsible for the customers in Alicante, Murcia, Albacete and Palma de Mallorca.• Maintenance and expansion of the customer base.• Developing sales and marketing strategies.• Customer visits for commercial promotion.• Scheduling courses for clients.• Support of booking service .



Hotel Europa

• France
• Retail

• Hotel Receptionist

  • Aug 2002 - Feb 2003

  • Customer care.• processing of reservations.• dealing with complaints. • Customer care.• processing of reservations.• dealing with complaints.