Experience

Wall Street English Alessandria
• Italy
• Higher Education
• 1 - 100 Employee
• English Language Teacher

  • Jan 2023 - Present

Asei Business School
• Italy
• Education Administration Programs
• 1 - 100 Employee
• English Teacher

  • Sep 2021 - Present


MSX International

• United States
• Business Consulting and Services
• 700 & Above Employee

• Consulting Specialist

  • Feb 2018 - Feb 2020

  Foreign markets (Scandinavia, France, Belgium, United Kingdom, Portugal) consulting specialist for FCA group automotive industry. Foreign markets (Scandinavia, France, Belgium, United Kingdom, Portugal) consulting specialist for FCA group automotive industry.



Lexmark International, Inc.

• United States
• Software Development
• 1 - 100 Employee

• Product Support Specialist

  • Jan 2015 - Feb 2018

  ▪ Act as Subject Matter Expert of supported applications and act as escalation point on all customer support issues. ▪ Provide large account pre-sales and post-sales Technical support for Lexmark's account managers. ▪ Work with internal departments of Lexmark to ensure that issues escalated outside of Product Support are resolved and communicated back to the customer. ▪ Provide product support for customer phone, chat, email, and web based support… Show more ▪ Act as Subject Matter Expert of supported applications and act as escalation point on all customer support issues. ▪ Provide large account pre-sales and post-sales Technical support for Lexmark's account managers. ▪ Work with internal departments of Lexmark to ensure that issues escalated outside of Product Support are resolved and communicated back to the customer. ▪ Provide product support for customer phone, chat, email, and web based support requests. ▪ Work with Development and Quality teams to expand knowledge of the products and their features. ▪ Provide remote support for software related issue that may arise Show less ▪ Act as Subject Matter Expert of supported applications and act as escalation point on all customer support issues. ▪ Provide large account pre-sales and post-sales Technical support for Lexmark's account managers. ▪ Work with internal departments of Lexmark to ensure that issues escalated outside of Product Support are resolved and communicated back to the customer. ▪ Provide product support for customer phone, chat, email, and web based support… Show more ▪ Act as Subject Matter Expert of supported applications and act as escalation point on all customer support issues. ▪ Provide large account pre-sales and post-sales Technical support for Lexmark's account managers. ▪ Work with internal departments of Lexmark to ensure that issues escalated outside of Product Support are resolved and communicated back to the customer. ▪ Provide product support for customer phone, chat, email, and web based support requests. ▪ Work with Development and Quality teams to expand knowledge of the products and their features. ▪ Provide remote support for software related issue that may arise Show less



Swisscom Hospitality Services

• United States

• Costumer professional care at Swisscom Hospitality Services

  • May 2014 - Dec 2014

  ▪ Centralized remote support for Network Implementation projects globally ▪ Provide large account pre-sales and post-sales Technical support for Swisscom's hotelcare industry managers. ▪ Work with internal departments of Swisscom to ensure that issues escalated outside of Product Support are resolved and communicated back to the customer. ▪ Interface and troubleshooting with field tech. ▪ Work with Development and Quality teams to expand knowledge of… Show more ▪ Centralized remote support for Network Implementation projects globally ▪ Provide large account pre-sales and post-sales Technical support for Swisscom's hotelcare industry managers. ▪ Work with internal departments of Swisscom to ensure that issues escalated outside of Product Support are resolved and communicated back to the customer. ▪ Interface and troubleshooting with field tech. ▪ Work with Development and Quality teams to expand knowledge of the products and their features. ▪ Handling new client enquiries and acting as the face of the business. ▪ Dealing with and resolving problems and issues which arise. Show less ▪ Centralized remote support for Network Implementation projects globally ▪ Provide large account pre-sales and post-sales Technical support for Swisscom's hotelcare industry managers. ▪ Work with internal departments of Swisscom to ensure that issues escalated outside of Product Support are resolved and communicated back to the customer. ▪ Interface and troubleshooting with field tech. ▪ Work with Development and Quality teams to expand knowledge of… Show more ▪ Centralized remote support for Network Implementation projects globally ▪ Provide large account pre-sales and post-sales Technical support for Swisscom's hotelcare industry managers. ▪ Work with internal departments of Swisscom to ensure that issues escalated outside of Product Support are resolved and communicated back to the customer. ▪ Interface and troubleshooting with field tech. ▪ Work with Development and Quality teams to expand knowledge of the products and their features. ▪ Handling new client enquiries and acting as the face of the business. ▪ Dealing with and resolving problems and issues which arise. Show less



Apple

• Indonesia
• Software Development
• 1 - 100 Employee

• Costumer professional care

  • Jun 2013 - Mar 2014

  -French technical advisor for Apple IOS smartphones softwares, costumer care and technical assistance for Apple computers. - Responsible for troubleshooting and problems resolution for all related software and hardware issues for end users IOS and OS. - Costumer care service for all businesses in France using IOS and OS systems. -French technical advisor for Apple IOS smartphones softwares, costumer care and technical assistance for Apple computers. - Responsible for troubleshooting and problems resolution for all related software and hardware issues for end users IOS and OS. - Costumer care service for all businesses in France using IOS and OS systems.



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Technical assistant, translator,authorized representative

  • Jan 2012 - May 2013

  ▪ Handling new client enquiries and acting as the face of the business. ▪ Dealing with and resolving problems and issues which arise. ▪ Centralized remote support for Network Implementation projects globally ▪ Provide large account pre-sales and post-sales Technical support for Vodafone's account managers. ▪ Handling new client enquiries and acting as the face of the business. ▪ Dealing with and resolving problems and issues which arise. ▪ Centralized remote support for Network Implementation projects globally ▪ Provide large account pre-sales and post-sales Technical support for Vodafone's account managers.

• IT Support Technician

  • Oct 2010 - Dec 2011

  - ▪ Responsible for troubleshooting Laser printers, copiers and fax machines remotely for the Lexmark Italian End Market. ▪ Experienced troubleshooting diagnostics. ▪ Worked on black/white and color Laser printers. ▪ Basic network administrator duties, as they relate to printers and print servers. ▪ Provide excellent customer service to all existing and prospective customer - ▪ Responsible for troubleshooting Laser printers, copiers and fax machines remotely for the Lexmark Italian End Market. ▪ Experienced troubleshooting diagnostics. ▪ Worked on black/white and color Laser printers. ▪ Basic network administrator duties, as they relate to printers and print servers. ▪ Provide excellent customer service to all existing and prospective customer



Eurostar

• United Arab Emirates
• Renewables & Environment
• 200 - 300 Employee

• Costumer care, receptionist

  • Jul 2007 - Jun 2010

  ▪Customer care, hospitality, receptionist. ▪ checking tickets at departure gates, ▪ provide info to business customers and assist them in bookings ▪Customer care, hospitality, receptionist. ▪ checking tickets at departure gates, ▪ provide info to business customers and assist them in bookings



Harrods

• United Kingdom
• Retail
• 700 & Above Employee

• Costumer care, receptionist

  • Oct 2006 - Jun 2007

  Costumer care, receptionist in the food hall department Costumer care, receptionist in the food hall department