Licensing Operations Professional

• Oct 2019 - Present

Microsoft Software Licensing Specialist and Software Procurement Administrator

• Apr 2019 - Oct 2019

Software Licensing Specialist

• Dec 2018 - Mar 2019

Microsoft Software Licensing Specialist

• Dec 2018 - Mar 2019

Licensing and SAM(Software Asset Management) Specialist

• Apr 2015 - Nov 2018

• Have relevant Licensing Specialist Certification • Work with a team to provide licensing & product information support to sales & customers • Interact with Licensing Executives to develop opportunities with customers who are requiring product details or licensing information • Process other specified post-sales transaction requests (change of contact, media addition/deletion, license verification forms, etc.) • Becoming educated on how various products work together, and how emerging technologies (such as “the cloud” and virtualization) impact licensing use rights • Forming a close relationship with an Account manager, assist with processing quotes and orders of customers • Take minutes of meetings for account manager • Propose possible licensing solutions for customers. • Provide excellent customer service throughout all Licensing activities and interfaces. • Exceptional knowledge of SMB (small-medium business) and LORG (Large organisations) Licensing Program agreements, as well as basic SAM knowledge. • Assist customers on how to utilize Microsoft Products • Provide Licensing and product information support to sales and customers • Respond to emails and phone queries from account Manager and customers. • Research Microsoft licensing questions and agreement changes. • Proactively follow up with account managers and customers regarding license renewals or upselling opportunities. • Create sales packages on MPSA portal. TOOLS  Explore.ms  MOET  Partner Portal(POET)  VLSC  eAgreements  Radical Show less

Microsoft Specialist

• Jun 2014 - Oct 2014

• Have relevant Licensing Specialist Certification • Work with a team to provide licensing & product information support to sales & customers • Interact with Licensing Executives to develop opportunities with customers who are requiring product details or licensing information • Process other specified post-sales transaction requests (change of contact, media addition/deletion, license verification forms, etc.) • Becoming educated on how various products work together, and how emerging technologies (such as “the cloud” and virtualization) impact licensing use rights • Forming a close relationship with an Account manager, assist with processing quotes and orders of customers • Take minutes of meetings for account manager • Propose possible licensing solutions for customers. • Provide excellent customer service throughout all Licensing activities and interfaces. • Exceptional knowledge of SMB (small-medium business) and LORG (Large organisations) Licensing Program agreements, as well as basic SAM knowledge. • Assist customers on how to utilize Microsoft Products • Provide Licensing and product information support to sales and customers • Respond to emails and phone queries from account Manager and customers. • Research Microsoft licensing questions and agreement changes. • Proactively follow up with account managers and customers regarding license renewals or upselling opportunities. • Create sales packages on MPSA portal. TOOLS  Explore.ms  MOET  Partner Portal(POET)  VLSC  eAgreements  Radical Show less

IT Support Technician Intern

• Jan 2014 - Feb 2014

Technician: Formatting desktops Assembling Desktops Offering 1st line support in: health information system (MEDICOM) Configuring of emails through MS outlook clients Rebuilding workstations/ computers (formatting, installing windows operating system and configuring network connectivity) Installing MS office suite Printer support Logging and assigning calls (helpdesk) Technician: Formatting desktops Assembling Desktops Offering 1st line support in: health information system (MEDICOM) Configuring of emails through MS outlook clients Rebuilding workstations/ computers (formatting, installing windows operating system and configuring network connectivity) Installing MS office suite Printer support Logging and assigning calls (helpdesk)