Experience

RatiLanna Riverside Spa Resort

• Thailand
• Hospitality
• 1 - 100 Employee

• Spa Manager, RatiLanna Spa

  • Feb 2017 - Present

  - Supervising spa staff to ensure guests are served and cared - Involving in spa training - Staff interviewing, monitoring employee performances, discipline and complete payroll - Assisting the trainer in giving guidelines, direction and monitor for development and effectiveness of the new treatment technique or special programs to spa staff - Managing all spa staff schedules for appointment - Keeping all communication current and be informed for shift changes, approved leave - Assisting guests with any special requests as well as complaint handling - Holding the regular department meeting to assist in communication within department as well as coordinating with another department of the hotel - Oversea daily operation of the spa treatment rooms - Update the spa treatment manual, improve professional products and to achieve overall customer satisfaction target score - To create programs in regards to on-going English training - Continually monitoring pronunciation and explanation of treatment and dialogues - Monitor guest relation skill, upselling techniques and telephone skills - Monitoring style of services in relation to standard operational policies and procedures - To provide periodic updates to training manuals and training references, plans, staff schedules, guest service, operating standard procedures - Assisting with journalist visit and photo shoots, conducting Travel Agent site inspections Show less



The Spa Resort Chiang Mai

• Spa Manager, Bamboo Spa

  • Feb 2013 - Aug 2015

  • Manage day to day and monthly basis of Spa operation including spa staffs, Spa treatments schedules, Spa ambience and Spa product to meet customer satisfaction. • Responsible for daily and monthly team briefing, meeting, inventory, ordering supplies, balancing check book, training and discipline of all associates. • Recruit, interview and hire all staff. • Project standards in maintain smooth and exceptional service and create a WOW experience. • Coach sale and therapy staff to improve product and customized service sales • Supervise administrative functions of all reports, records and statistic to maintain revenue and meet Profit and Lost. • Create monthly sales and promotions to maintain good relationship with customer and drive business. • Develop realistic goals and incentives that motivate team performance. • Maintain adequate supplies and product stock to ensure smooth operation and optimal revenue generation at all time. • Manage and maintain a perfect condition of the facility and appearance. • Build positive rapport with all guests; making sure of their satisfactory followed by urging positive comment and reviews. • Follow up with guest comments via telephone, email, or in person and provide any necessary service recovery. Show less



Four Seasons Hotels and Resorts

• Canada
• Hospitality
• 700 & Above Employee

• Spa Receptionist

  • Oct 2010 - Jan 2013

  A responsibility to handle all professional requests and reserving spa arrangement to all guests on a daily basis. A responsibility to handle all professional requests and reserving spa arrangement to all guests on a daily basis.