Experience

Gexpo Events
• Saudi Arabia
• Events Services
• 1 - 100 Employee
• Logistics of Gexpo

  • Nov 2022 - Present


Marriott Hotels

• United States
• Hospitality
• 1 - 100 Employee

• Front Office Manager

  • May 2021 - Dec 2021

  - Supporting, training, and supervising front office staff. - Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience. - Handling customer complaints and special requests. -Scheduling staff shifts and managing other HR-related tasks. -Maintaining an orderly appearance throughout the reception area. -Monitoring stock and ordering office supplies, including stationery and information leaflets. -Preparing monthly management reports on customer feedback, bookings, and cancellations. -Managing the departmental budget.Updating files and records.Enforcing all cash-handling, checking, and credit procedures. Show less



Almosafer

• Saudi Arabia
• Travel Arrangements
• 700 & Above Employee

• Branch Manager

  • May 2018 - Jun 2021

  * Assessed employee performance and developed improvement plans. * Produced Ticketing and Hotels reports outlining financial data to assist management with making strategic plans and operational decisions.. * Assessed budget plans and present costs to forecast trends and recommend changes. * Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set. * Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency. * Performed forecasting to identify necessary changes for supply chain business. * Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success. * Created, managed and executed business plans and communicated company vision and objectives to motivate teams. * Maintained favorable working relationships with co-workers to foster and promote cooperative working environments. * Referenced company contracts and rate desk to balance rate and revenue for client and company. * Booked transportation using (Amadeus / Galileo GDS), made hotel reservations, and collected payments to optimize trip planning. * Forged robust marketing strategy by incorporating promotional techniques and materials to increase tour package sales. * Contacted preferred suppliers for air, hotel and ground transportation to receive incentives, upgrades and other amenities for clients. * Resolved travel problems, processed complaints, and issued refunds to maintain customer satisfaction. * Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments. * Arranged travel accommodations for groups, couples, executives and special needs clients. * Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness. Show less



Sofitel

• France
• Hospitality
• 700 & Above Employee

• Guest Relations Executive

  • Jul 2017 - May 2018

  * Ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage. * Arranged accommodations and travel plans for visitors and presented updated itineraries. * Supported local sports teams, museums, restaurants and other tourist-oriented spots by promoting events to hotel guests. * Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy. * Received and routed business correspondence to correct departments and staff members. * Collected and distributed messages to team members and managers to support open communication and high customer service. * Wrote professional and error-free letters, memoranda and other business documentation to support office needs. * Kept the reception area clean and neat to give visitors a positive first impression. Show less



Hyatt Hotels Corporation

• United States
• Hospitality
• 700 & Above Employee

• Hotels

  • Jan 2015 - Jul 2017

  * Received and routed business correspondence to correct departments and staff members. * Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies. * Coordinated, scheduled and arranged meeting and travel calendars, including business and social events. * Streamlined processing procedures for various financial and employee documents to improve tractability. * Kept physical files and digitized records organized for easy updating and retrieval by authorized team members. * Introduced organization systems to keep filed customer documents confidential and increase operational efficiency. * Monitored premises, screened visitors, updated logs and issued passes to maintain security. Show less



Grasham metrople hotel

• Guest Service Officer

  • Mar 2015 - Oct 2015

  * Promptly answered the multi-line phone system and greeted callers enthusiastically. * Swiftly responded to room requests and other inquiries made via establishment website, email or phone. * Confirmed relevant guest information and payment methods to prevent fraud. * Updated customer accounts with add-on room charges, including minibar use and room service bills. * Arranged accommodations and travel plans for visitors and presented updated itineraries. * Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process. * Maintained financial accuracy by collecting deposits, fees and payments. Show less



Limitless Communication

• Morocco
• Public Relations and Communications Services

• Sales Executive

  • May 2014 - Feb 2015

  * Completed documentation smoothly to finalize sales. * Worked quickly to weed out customers unlikely to buy to focus attention on valuable prospects. * Stayed current on product specs and prices and accurately updated display product literature. * Educated customers on promotions to enhance sales. * Reconciled inventory and customer orders regularly to ensure product availability. * Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes. * Updated quality control standards, methods and procedures to meet compliance requirements. * Developed standard operating procedures and document workflows for current and future process steps. Show less



Le Méridien Hotels & Resorts

• Hospitality
• 700 & Above Employee

• Front Office Manager

  • Jun 2009 - Jul 2011

  * Established and developed highly-efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement. * Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities. * Assessed personnel performance and implemented incentives and team-building events to boost morale. * Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies. * Trained team members on new hotel services and products to support promotional efforts. * Monitored front areas so that any questions could be responded to quickly and effectively. * Developed and implemented office management procedures, increasing training efficiency, team productivity and accuracy. * Provided backup to the front desk, stepping in to assist with various tasks whenever an employee was absent or at lunch. * Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving. * Managed CRM database, including troubleshooting, maintenance, updates and report generation. * Improved office operations by automating client correspondence, record tracking and data communications. * Codified office structures and processes to promote teamwork and performance. * Developed a highly-efficient administrative team through ongoing coaching and professional development opportunities. * Arranged corporate and office conferences for company employees and guests. * Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders. * Kept physical files and digitized records organized for easy updating and retrieval by authorized team members. Show less