Experience

Beyond Games HQ

• Jordan
• Entertainment Providers
• 1 - 100 Employee

• Operations Manager

  • Dec 2020 - Present



Qatar Airways

• Qatar
• Airlines and Aviation
• 700 & Above Employee

• Quality Assurance Supervisor

  • Nov 2018 - Nov 2020



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Sales Executive

  • Jan 2017 - Nov 2018

  Determines requirements by working with customers.Answers inquiries by clarifying desired information .Resolves problems by clarifying issues; researching and exploring answers and alternative solutions.Implementing solutions; escalating unresolved problems.Fulfills requests by clarifying desired information.Completing transactions; forwarding requests.Sells additional services by recognizing opportunities.Sells accounts; explaining new features.Maintains call center database by entering information



Emirates NBD

• United Arab Emirates
• Banking
• 700 & Above Employee

• HR senior coordinator

  • Nov 2012 - Dec 2016

  Efficient leadership qualities with ability to control and manage the department and generating the best outcome.- Ability to balance the employee relations with the management.- Maintaining high morale within the staff, to keep up the spirit of quality work within the employees.- Experience of drafting plans for employee training, development and monitoring the factual outcome for the organization- Proven ability of implementing “Employee coaching plans” as and when required.- Experience of managing staffing for various departments, and ability to identify the over-staffing and making measures to make appropriate amendment.- Ability to downsize the organization at times of need.- Timely intervention to check out the quality of the work assigned and work efficiency in the employees.- Planning activities to involve the employees to boost up their spirit from time-to-time.- Monitoring and interacting with the employees and management regularly to understand the concerns and the key area to be amended for resolving the same.- Excellent communication and inter-personal skills.- Hard-working, dedicated and ability to work abiding the compliance.- Efficient time-management skills giving importance to the employee satisfaction.