System Administrator Supervisor

• Jul 2021 - Present

Computer System Analyst

• Feb 2018 - Jul 2021

- Implements changes and/or maintains assigned systems. assist, advise and participate in the design methodology and system enhancements including hardware and software recommendations. -Plans work and determines priorities and time estimates. Provides documentation advising supervisor of work progress and problems. -Interfaces with users to maintain a high level of user satisfaction. assist in providing support to users and peers in the operation of computers and software applications. -Maintains a database of user trouble calls to the help desk for support. -Sets up user accounts, makes modifications and enhancements to computers, and makes improvements to software to meet changing operational needs. -Adds or removes components as necessary for better performance of computers and software applications. -Maintains database of software inventories and information technology hardware. -Provides maintenance and coordinates service calls for copiers and printers. Show less

Computer Service Technician

• Apr 2017 - Feb 2018

• Resolve and repair an average of 60 computer related issues every week across different school districts using excellent troubleshooting skills. • Effectively handle both hard ware and software issues on chrome books, laptops, desktops, Macbooks, iMacs, iPads and tablets. • Diagnose, repair, install and configure various system brands including HP, Apple, Lenovo and Dell; provide accurate estimates for multiple school districts including Poway, San Francisco, Chula Vista and San Jose school districts. • Create, update and document work orders using Remedy and Repair edge systems. • Serve as Team Leader for 2018 Sweetwater School District Lenovo Yoga and Ipads distribution projects. Show less

Regional Coordinator/ Junior PM

• Dec 2014 - May 2015

• Coordinated project work flow & process between customer & Huawei and delegate tasks to subcontractor• Followed Site Aquisition Process and delegated tasks to each related department (RF, Microwave, Civil, Electrical, Law) & identified the blocking points in weekly meetings • Identified & took action to solve risks that may arise on daily basis, make to sure that Huawei standards and policies were applied in the field

Quality Engineer

• Feb 2014 - Dec 2014

• Controlled CME assembly plan in Huawei warehouse according to Ooredoo- CME standard • Performed Huawei acceptance on assembled sectors & then coordinate with customers engineers to do final acceptance to deliver assembled equipments to sites • Sent daily reports includes progress for Material Deliver , PIM Test, Acceptance

MRC Engineer

• Sep 2013 - Feb 2014

• Controlled material requests for the project, checked the modernization sheets and submitted requests for each site that needed equipment based on scenarios and configurations • Delivered material to subcontractors from local warehouse • Installed, troubleshot and maintained BTS

Site Engineer

• Sep 2012 - Aug 2013

• Installed Nokia-Siemens equipment at 150+ sites in South Iraq, applied quality standards & made sure sites were On-Air with no active alarms • Maintained 550+ sites in Iraq’s South region through troubleshooting previously installed alarms until customer approves and signs the site contract • Installed Nokia-Siemens equipment at 150+ sites in South Iraq, applied quality standards & made sure sites were On-Air with no active alarms • Maintained 550+ sites in Iraq’s South region through troubleshooting previously installed alarms until customer approves and signs the site contract