Mortgage Loan Originator

• Jan 2022 - Present

NMLS #10287 Equal Housing Lender www.nmlsconsumeraccess.org • Responsible for originating and closing residential home loans and refinances. • Called out to prospective customers who requested information about possible refinance and purchase options • Researched and presented multiple loan options for potential borrowers • Facilitated borrower and real estate agent satisfaction by providing exceptional customer service and communication throughout the loan process • Worked closely with team members to ensure timely follow up on all new leads generated by referrals and marketing programs • Expedited the processing of various loan documents and ensure compliance with policies, procedures, and guidelines Show less

Senior Account Executive

• Oct 2016 - Jan 2022

- Managed and grew a book of business comprised of real estate brokers, team leads, and agents valued at $7.4M in annual recurring revenue in the west region.-Exceeded monthly goals by upselling clients on Zillow Group products and services 217% of goal.-Educate Clients on how to best maximize ROI through monthly coaching sessions, leveraging best practices from top teams and agents. -Local expert in the West Region providing clients with strategic insight on investment strategies through data, real estate trends and market conditions.-Authority in the local real estate landscape as it pertains to top real estate professionals, teams, and brokers-Handle client escalations with care and attention to detail*Broke company record for highest net month in 2021 (July) 500k in Net Yearly Recurring Revenue* Sales Champion Circle 2017/2019/2021 * Awarded Top Honors Architect Award by Zillow Group 2019(Top in % to quota attainment / Culture Carrier / Inspirational Role Model)*Leadership Choice Award 2017(Top in Net Monthly Recurring Revenue,/Culture Carrier)2021- 217% to goal2020- 234% to goal2019- 207% to goal Show less

Team Lead Senior Account Executive

• Nov 2017 - Jan 2019

- Manage and grow revenue in a book of business through consultative, relationship-based selling and closing, to consistently exceed sales targets month over month- Grow and mentor a team of individual contributors in a fast-paced, customer-focused, sales environment, while overcoming daily obstacles in an ever-changing real estate landscape- Lead and motivate team to hit sales targets, goals, activity metrics, and achieve company initiatives through solution-based, servant leadership- Navigate difficult conversations with team members regarding performance management and other key metrics- Lead team huddles, host trainings, present during office meetings, take on projects, and seek out mentoring opportunities across the org Show less

Inside Sales Consultant

• Sep 2015 - Oct 2016

Generate new business for Zillow Premier Agent platform by identifying, qualifying, and closing right-fit real estate professionals through prospecting and inbound conversion.

Account Executive

• Jan 2015 - Jun 2015

personal banker

• Oct 2012 - Jan 2015

loans, opening accounts, solving customer issues

Customer sales and service representive

• Oct 2012 - Oct 2012

Teller

• May 2011 - Oct 2012