Governance Chief Officer

• Jun 2023 - Present

• Strategic Governance planning with alignment with holding.• Alignment with holding Company.• Played key role in change management program, helping foster a positive, dynamic work environment & drive business growth.• Develop Business Continuity Enterprise methodology and implementation.

BOD Secretary

• Feb 2022 - Present

• Oversee and manage communication and information flow for Board of Directors (BoD) and Executive Committee (Excomm) meetings.• Implement automation & streamlined documentation procedures to improve efficiency and accessibility, including an electronic signature process for Board of Directors to facilitate decision-making and approval processes.• Develop a comprehensive charter for Board of Directors to ensure clear roles and responsibilities.• Prepare annual reports for presentation at General Assembly, effectively communicating BoD & Excomm's initiatives and performance. Show less

Enterprise Governance and Risk Director

• Apr 2018 - Present

• Participate in formulation of company's strategy as consultant and lead the organizational restructuring initiative, providing valuable insights and realigning structure to better support company's mission and objectives.• Establish and control overall departmental KPIs to measure departmental performance and track progress.• Develop and implement mitigation strategies to address compliance issues and correct any deviations from established standards in collaboration with internal & external auditors.• Develop and implement a risk policy and matrix, identifying and managing risks to ensure long-term success.• Maintain an up-to-date strategic and operational risk log, tracking and addressing potential risks with a proactive approach.Key Achievements:• Constructed a robust governance framework providing a structured approach to decision-making, risk management, and performance monitoring, resulting in improved organizational efficiency and overall business outcomes.• Obtained 5 quality certificates (CMMI, TMMI, ISO 27001, ISO 90001 & ISO 20000) within 1 year through effective planning.• Initiated a comprehensive 5-year roadmap and strategic plan to automate processes and streamline operations.• Built Internal & Operation Authority L2 & L3 Matrix, aligning roles, responsibilities, and decision-making power at different levels within organization.• Established an ERG Dashboard to monitor performance, track progress, and provide guidance for continuous improvement.• Played critical role in change management program, helping to foster a positive, dynamic work environment and drive business growth. Show less

CEO Consultant of Strategy, KPI And GRC

• Mar 2020 - Mar 2023

• Direct and control development and implementation of company strategy, KPI reports, as well as governance, risk, and compliance initiatives, aligning TETCO strategy with holding company and Ministry of Education.• Drive organizational transformation through creation and ownership of plans & development initiatives, supervising implementation and monitoring progress.• Review and approve financial objectives and annual budgets, managing and monitoring financial impact of COVID-19 on company liquidity and provide reports to relevant stakeholders.• Conduct yearly strategic & financial assessments to identify gaps, manage risks, and optimize performance.• Maintain accountability for control and management of external audit reports and CEO communications, including drafting letters on behalf of CEO related to Projects, ERG, and External Auditor. Show less

VP Projects & Managed Services (Acting)

• Sep 2021 - Jun 2022

• Directed integration of Program Management Office (PMO) and Strategy Management Office, playing critical role in establishment of PMO and fostering relationships with key stakeholders, including senior leadership, to support its success.• Spearheaded company’s strategy, formulated and ensured seamless execution of SLAs & KPIs to monitor performance and progress.• Led digitalization of services and project organizational change, mapping and aligning sector strategy to Ministry of Education's mission and company TETCO&MOE strategy; managed entire digital transformation program, including establishment of institutional structure, policies, and procedures, and maintaining a portfolio of all IT demands across business units with an emphasis on new technology.• Implemented L1/L2 database cybersecurity controls for client to ensure data security and established a user experience concept aimed at improving customer satisfaction.• Provided oversight, leadership, and guidance to delivery teams and collaborated with executives to align project priorities and implementation opportunities; analyzed financial data and reviewed portfolio capital & operational budgets, providing insights & recommendations to executives as needed.• Improved project control, managing risk and issue resolution processes, and working with leaders to take corrective action as needed.• Supported change management and drove effective communications to keep stakeholders informed of progress, decisions, and risks.• Led initiatives to enhance PM capabilities within HRDF and other MOL entities and improved financial facilities & manpower.• Played key role in organization's initiative towards becoming CMMI compliant, demonstrating commitment to quality improvement. Show less

Team Lead, Strategy, KPI and Governance Program

• Mar 2018 - Mar 2020

• Revise and update company's existing strategy and execute necessary updates to align with changing business landscape.• Lead team in development of a comprehensive new strategy for 2023-2025, including creation of a robust two-year business plan, to drive growth and improve business outcomes.• Contribute to organizational restructuring efforts to support implementation of the new strategy, implementing key measures and KPIs across all units to drive operational performance.• Establish governance models in alignment with company's overall strategy to ensure effective control and transparency. • Initiate processes to document company's policies, procedures, and decision-making processes.• Conduct comprehensive review and update of company's authority matrix to enforce clear lines of responsibility and accountability. Show less

Director of Business Improvement and Customer

• Aug 2014 - May 2016

• Managed projects for 7 retail units with +70 employees to enhance customer experience and overall business improvement. • Revamped and established governance processes and protocols for both department and liability unit products, ensuring streamlined and efficient management structure. • Spearheaded digital transformation program and projects, established policies and procedures, and supported change management processes while effectively communicating progress, decisions, and risks to stakeholders. • Developed retail sector strategy for 3 years, including design and implementation of KPIs to drive business performance and ensure alignment with organizational goals. • Designed and launched 3 innovative products, which were recognized and rewarded by the bank for their impact and success in meeting customer needs and driving business growth. • Analyzed data and regularly reviewed portfolio capital and operational budgets, providing insightful recommendations to executives. Show less

BIU & PMO Manager - Digital Transformation

• Mar 2009 - Aug 2014

• Directed digital transformation program and projects including online banking, and managed backbone operation for 45 employees with a focus on automating and enhancing customer requests processes. • Established and executed a 5-year retail strategy, complete with annual budget planning and internal quality supervision as part of internal & governance KPIs. • Led business continuity project for Private & Affluent department, ensuring regulatory compliance and adherence to industry standards. • Streamlined BIU operations, which resulted in a 35% customer satisfaction increase and over millions of dollars in savings per year. • Developed and automated incentive & HR evaluation processes, incorporating them into CRM system for 100% utilization. • Worked closely with Sales and Customer Service departments to enhance products, increase sales, and set targets using data-driven insights and segmentation management. Show less

Superintendant maint.

• Dec 2005 - Feb 2010

DCS head

• Nov 1997 - Nov 2005