Make Works UAE coordinator

• Jan 2023 - Present

About Make Works UAE Launched by Tashkeel in 2017, Make Works UAE is a growing online directory of manufacturers, fabricators and suppliers open to working on small orders with artists and designers. The interactive platform is used by creatives seeking to connect with reputable producers and makers in the UAE. Make Works UAE is a non-profit initiative, supported by Dubai Culture. It is part of a global network headquartered in Barcelona at the Distributed Design Platform. Currently, the network spans Sweden, Scotland, England, France, Spain, Italy, and Hungary. نبذة عن “ميك ووركس الإمارات العربية المتحدة" أطلق “تشكيل” منصة "ميك وركس الإمارات العربية المتحدة" في العام 2017، وهو دليل رقمي للمصنّعي والحِرَفيين والموردين المنفتحين للعمل مع الفنانين والمصممين على مشاريع وطلبات صغيرة. تستخدم هذه المنصة التفاعلية من قبل المبدعين الذين يسعون للتواصل مع المنتجين والصنّاع ذوي السمعة الطيبة في الإمارات العربية المتحدة. “ميك ووركس الإمارات العربية المتحدة" هي مبادرة غير ربحية تدعمها هيئة دبي للثقافة، وهي جزء من شبكة عالمية تقع في “دستريبيوتد ديزاين بلاتفورم” في برشلونة، إسبانيا. تمتد هذه الشبكة حالياً عبر عدة دول أوروبية هي السويد واسكتلندا وإنكلترا وفرنسا وإسبانيا وإيطاليا والمجر. Show less

Artist / Workshop Curator / Art Facilitator / Educator

• Mar 2017 - Present

Designing and Leading the Art Workshops for Kids & Adults Cyanotype Botanical Prints, Lippan Art & Gel Candles - Sharjah Government - Tashkeel - Dubai Design Week - Australian International school - Internations Dubai ( one year contract ) - Alserkal Avenue - House of Wisdom - The Workshop Dubai - Dubai International Art Center - Ikea Abudhabi & Dubai - Ariel pods - Meraki Studio - Ame Studio - Jam Jar - Mirdiff City Center - Reem Gallery Show less

Customer Relations Manager: (Startup Vegan Meal Kit Company Dubai) - Jan 2021 – Current

• Jan 2021 - Present

Responsible for multiple Roles – support business growth, drive customer engagement & retention, enable operations transformation. Role involves working closely with CEO and Kitchen team. Key Roles: Customer Relations  Management of existing customers with a focus on customer satisfaction and customer retention (customer Lifetime Value - Average Purchase Value, purchase Frequency, customer value & customer duration)  Resolve product & service-related issues.  Special attention is given to customers acquired through Marketing Campaign with a focus on conversation rate.  Driving the end-to-end process – Product Information, sales, order taking, Kitchen coordination, Payment, logistics & delivery. Logistics  Working closely with our Logistics Partner Ahoy & Transcorp (Control, implement & Support Functions) & ensure successful adoption of the platform across the business  Timely pickup & delivery. Deliver under tight timelines and execute last-minute requests. Business Analysis  Gather, organize, analyze customer & product data to understand consumption, inventory & shipment trends and make relevant changes to weekly demand forecast to ensure excellent supply performance.  Creating a detailed business analysis, outlining problems, opportunities, and solutions for the business  Working to forecast accuracy with a focus on weekly, monthly & quarter sales to plan marketing activities. Operations  Recommend, implement & execute new systems, procedures to increase efficiency. Key Achievements:  Increased Upselling Rate by 35% & minimize the abandonment rate by 30% in 10 months.  Increased productivity by 60% (kitchen move & changes in operations) in 10 months.  Decreased the rate of daily active issues by 70% in 10 months  Maintained 85% of the current customer base in 10 months.  Introduced & developed data quality metrics of weekly, monthly, quarterly sales to create future recipes Show less

Head of HR & Operations – Ewhale & Catchy (Sister Concern Ecommerce Startup Dubai)

• Mar 2019 - May 2020

Part of CEO’s main team – Internship module, responsible for designing and delivering strategic HR initiatives to ensure the development of a progressive and robust HR function. Key Roles: HR Effectiveness  Conducted HR Audit to assess critical HR processes, roles, and workflows and evaluated their effectiveness to ensure HR function is supporting business operations at the right pace.  Provided recommendations on improving the HR function in the context of the business strategy. Recruitment  Manage & Train Hr. team of 6 Interns - Hiring activities, from creating requisitions, advertising open roles, screening to interview candidates, closing hires & preparing offers  Recruitment responsibilities include connecting potential candidates online & offline, screening applications & supporting hiring managers Business Development  Lead Marketing & Sourcing Dept and transformation initiatives arising from specific business needs.  Creating a sales pitch & training the interns for communicating the pitch.  Develop a growth strategy focused both on financial gain and customer satisfaction  Negotiating with suppliers and vendors to secure advantageous terms.  Review existing contracts with suppliers and vendors to ensure ongoing feasibility.  Building and maintaining long-term relationships with vendors and suppliers. Show less

Key Account Manager - MERCHANDISING & SALES - 7cs Diamond Jewelry Trading

• Jun 2017 - Jan 2019

Responsible for Key Accounts: • Malabar Jewelry • Joy Alukkas • Jewel Corner Key Role:  Analyze sales figures, customers reactions and market trends to anticipate product needs and plan product ranges/stock.  Overseeing all key account management functions ranging from creating and presenting designs to the client, deciding on the price points, target audience and look and feel of the collections created.  Planning and executing occasion-based projects, consistently achieving personal and company sales targets on a monthly, seasonal, and yearly basis in addition to augmenting the achievement of business objectives as a team.  Identifying underperforming articles and potential remedies in addition to undertaking regular store visits to identify missing categories.  Managing all elements of the product life cycle in accordance with customer requirement, proposing and executing annual sales and design calendar for unification of all divisions towards the achievement of business goals.  Assuming responsibility for product selection, driving sell-through performance by means of critical analysis and devising the collections story, in a way that allows the retailer's staff to communicate the key messages to the customers Key Achievements:  Employee of the month Award. Show less

HEAD MERCHANDISER (RETAIL)

• Jan 2015 - Jul 2016

- Managed the online store initiative of the boutique and its operations, which resulted in greater brand recognition. - Collaborated with major names in e-commerce such as Souq.com, letstango.com, and Cobonne.com to generate additional sales and streams of revenue that did not exist for the firm prior. - Regular store visits - Train & motivate staff through the communication of product knowledge. -Organized & travel on buying trips. -Analyze sales figures for brands & store merchandise -Analyzing competitive pricing & product. -managed Stock rotation & Stock control -Maintain the Merchandising reports. -Responsible for reorders, keep on top of bestselling lines. -Attend trade shows and market appointments -Work with a team of graphic designers and photographers to determine how the product is photographed and presented to ensure sales of both catalog and digital Show less

Partner & Retail Store Buyer | Glint Diamond Jewelry (India Delhi)

• Feb 2012 - Jun 2014

Buyer & Vendor Manager -The Jewelry TV channel (UK, USA & Germany)

• Nov 2007 - Oct 2011

- Assumed responsibility as a Vendor Manager and managed the brand's TV channel called "The Jewelry Channel", with 3 TV channels, one each in the UK, USA, and Germany. - Worked with over 25 vendors. - Introduced a vendor re-evaluation criteria, removing non-compliant vendors from the panel, leading to substantial cost savings. - Re-employed the capital saved to enhance in-house manufacturing capabilities. - Created a module engaging in product development with the vendor. - Analyze sales as per minute sale. - Negotiate buying terms with vendors (price, margin, quantity, delivery terms) - Product develop, including select merchandise - Interpreting reports on SKU performance i.e. vendors, sales, margin, inventory.and predicting future sales Show less

Senior Merchandising Manager - (Shankar Jewels India Mumbai)

• Apr 2003 - Jan 2007