Experience

Cañada College

• United States
• Education Administration Programs
• 200 - 300 Employee

• Data Entry Operator and Client Service Representative

  • May 2019 - Present

  Responsibilities:⚫ Receiving, reviewing and entering data and source documents of students’ records into department database⚫ Analyzing and sorting source documents, and identifies and interprets data to be entered⚫ Keeping records of students’ interactions, transactions, comments and complaints.⚫ Maintaining data entry of confidential information using the system software.⚫ Experience with Office 365 applications, Microsoft Teams, Sharepoint etc.⚫ Assisting in establishing and maintaining an effective and efficient records management system⚫ Performs general clerical duties such as filing, answering phones, etc⚫ Responding promptly to customer inquiries.⚫ Maintaining a positive, empathetic and professional attitude toward clients at all times.⚫ Communicating with clients through various channels (email, telephone, live chat etc.)⚫ Knowing college programs, policies and procedures inside and out so to answer questions effectively.⚫ Processing applications, refund requests, and others (e.g. documentation, reports etc.)⚫ Communicating and coordinating with colleagues, as necessary.⚫ Ensure client satisfaction and provide professional customer support. Show less

• Students' Advisor

  • May 2019 - Present



Aureate Labs

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• Data Entry Clerk

  • Dec 2016 - Dec 2018

  Responsibilities: ⚫ Update and manage the database system ⚫ Accurately enter data into corresponding fields within various software programs ⚫ Perform related tasks like ordering office supplies and filing documents ⚫ Identify and correct data entry errors using appropriate quality control methods ⚫ Provide general data entry support across many teams ⚫ Creating spreadsheets with large numbers of figures without mistakes ⚫ Performing data searches and retrieving data for team members upon request ⚫ Complying with security backups and regular checkups to ensure the safety of the data being stored Show less