Experience

Rogers Communications

• Canada
• Telecommunications
• 700 & Above Employee

• Sales Associate

  • Nov 2022 - Present

  • Deliver a superior and consistent customer experience• Handle all issues and concerns – you're the one-stop resolution• Meet and exceed monthly sales targets• Work in a fast-paced environment that requires a high degree of multi-tasking• Be able to work a varied and flexible schedule • Deliver a superior and consistent customer experience• Handle all issues and concerns – you're the one-stop resolution• Meet and exceed monthly sales targets• Work in a fast-paced environment that requires a high degree of multi-tasking• Be able to work a varied and flexible schedule



Bell

• Canada
• Telecommunications
• 700 & Above Employee

• Sales Representative

  • Aug 2021 - Oct 2022

  • Promote regular client interactions while proactively engaging short and long term sales and retention discussions with client• Achieves assigned revenue target by developing new and repeat client business from within an assigned client base• Able to implement inbound/outbound sales and retention strategies to cover customer base and meet revenue targets• Ability to successfully partner and network with internal and external partners to provide advanced customer solutions• Manage a verticalized account base – retain, re-invest and grow Service and Product revenues• Prepare, present and update business plans several times per year• Liason with back office support groups to execute top quality customer experience• Ability to issue contracts and maintain high level quality /accuracy rate



Bell Technical Solutions

• Canada
• Telecommunications
• 700 & Above Employee

• Field Service Technician

  • May 2019 - Jan 2021

  • Respond to trouble reports on network problems by performing effective/efficient problem analysis, rapid trouble shooting and diagnosis, and prompt repair of equipment to ensure service restoral objectives are met• Track and complete trouble tickets, participate in incident reports, and work order as-builts• Coordinate with other technicians and departments as required to maintain service levels, maximize efficiency and ensure network consistency across and within your area of responsibility• Effectively interface with NOC, Field Operations, TAC and Engineering groups to resolve network faults• Plan and perform preventive maintenance routines to ensure network standards of performance are met • In depth knowledge of key quality service indicators on microwave and transmission equipment, optical fibre, TCP/IP • Test hand-offs, RSSI, transmit level on mobiles, dropped calls and investigate any changes to benchmark coverage• Perform in-building walk testing and investigate/isolate UL RSSI interference issues