Experience

OYO UK

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Senior Key Account Manager

  • May 2020 - Present

  Key Account Manager to Hotels across Midlands to Scotland and Ireland:Developing trust relationships with a portfolio of major clients to ensure they do not turn to competitionAcquiring a thorough understanding of key customer needs and requirementsExpanding the relationships with existing customers by continuously proposing solutions that meet their objectivesWorking with government contracts nationally

• Regional Operations Manager

  • Apr 2019 - Sep 2020

  Managing the overall operations of a group of properties, from the Midlands to Lincolnshire (East Coast)Helping each site’s team to grow and offer the highest level of customer service while improving as well the financial part of each hotel.Supporting the Hotel owners in the effective running of the day to day operations in order to maximise the revenue of their business.Empowering each hotel’s team with the knowledge of the OYO technology through the effective training on “how to use” the OS interface and related tools.Making sure the smooth going of the “Go live” process, supporting new customers onboarding, providing training on OS system/ housekeeping management/ front of House management. Show less



Own Portfolio

• West Midlands Birmingham

• Property Porfolio Manager & Investments

  • Nov 2010 - Apr 2019



Whitbread

• United Kingdom
• Hospitality
• 700 & Above Employee

• Operations Manager

  • Jul 2017 - Sep 2018

  • Hotel operations• Maintenance operations hard & soft facilities • Employment policy & HR duties• Financial management• Commercial & Strategic management• Revenue management.• Health & Safety compliance.

• Store Manager New openings

  • Jun 2017 - Jan 2018

  • Maintenance operations • Employment policy & HR duties• Adhering to brand standards.• Financial management.• Commercial understanding.• Revenue management.• Health & Safety compliance.



Pro Plas ltd

• Sales Manager

  • Jul 2016 - Apr 2017

  National Sales Team (Maternity Cover) My role was working with the Sales team in being responsible for driving sales, increasing orders, training and being the go -to person for the sites up to Manchester. Duties and Responsibilities: • Building relationships with customers • Recognising needs for the clients • Driving sales and achieving results • Providing great advice • Implementing new strategies • Travelling to meet with customers on monthly basis • Understanding individual business needs and providing solutions. Show less



CENTRAL FACILITIES GROUP LIMITED

• United Kingdom
• Facilities Services
• 1 - 100 Employee

• Regional Manager

  • Jul 2015 - Jun 2016

  My role involved managing a region of hotels from various brands from Hiltons, Holiday Inn’s to private apartments. My role was to make sure my KPI’s were met to the highest standard in working closely with each hotels general manager’s. I was responsible for staff and work closely with other senior managers and department managers. My duties include: • Setting targets • Maximising sales and profitability • Providing your team with a stimulating and supportive environment • Maintaining and increasing standards of customer service • Driving team performance • Controlling the training and development of my staff • Meeting all other KPI’s Show less



Whitbread

• United Kingdom
• Hospitality
• 700 & Above Employee

• Operations Manager

  • Feb 2005 - Feb 2015

  Knowledge gained (expert understanding) • Hotel operations • Maintenance operations • Employment policy & HR duties • Adhering to brand standards. • Financial management. • Commercial understanding. • Revenue management. • Health & Safety compliance. Knowledge gained (expert understanding) • Hotel operations • Maintenance operations • Employment policy & HR duties • Adhering to brand standards. • Financial management. • Commercial understanding. • Revenue management. • Health & Safety compliance.



West Midlands Police

• Law Enforcement
• 700 & Above Employee

• Special Constable

  • Jan 2008 - Aug 2011

  To perform and exercise Police duties and powers, under the supervisor of, and supported by the Regular Police. The post is part of a voluntary organisation designed to assist the Regular Police in solving local Police Problems, and contributes to the overall effectiveness of policing. To perform and exercise Police duties and powers, under the supervisor of, and supported by the Regular Police. The post is part of a voluntary organisation designed to assist the Regular Police in solving local Police Problems, and contributes to the overall effectiveness of policing.