Experience

Dish Inc

• United States
• Telecommunications
• 100 - 200 Employee

• Area Services Manager

  • Dec 2018 - Present

   Result oriented professional with 10+ years of experience (On-Roll Experience) in Sales & Service  Team Management / Agency Handling / Channel Management  Customer Satisfaction / Process Quality / Acquisition Quality / Revenue Generation  Sales Operations / Coordination / Business Analysis / Audits & Compliances  Budget vs Spend track., Warehouse Inventory  Administration / SAC (Sales Acquisition Cost) Planning  Competition Benchmarking / Market Research  Scheme Roll-Out / Target Setting / MIS Show less



Aircel Ltd.

• Chandigarh Area, India

• Sales & Marketing

  • Mar 2010 - Present

   Zone/Distributor/FOS wise Targeting of Gross ads, Primary, Secondary, Distribution KPIs, Key Revenue generation streams etc. basis their performance/territory  Constantly review quality of newly acquired subscribers and analyze the channels/source of acquiring them (retail, company owned stores, modern trade etc.)  Liaison with assigned Channel Partners to expand relationships based upon demographics for achieving Sales Profitability and Partner Recruitment objectives  Sales Planning: Preparation of Monthly Sales Acquisition Cost (SAC) for Prepaid & Post-paid, Analyze the Monthly Market Scheme Budget, OTF Configuration and book the Allied Costs (Fixed/Variable Cost)  Loyalty Programs: Trade Scheme Rollouts for Revenue Enhancement. Team Building Sessions to motivate and drive Revenue  Coordinates with the team/retailers to take insights on customer feedback, communicate it to the senior management and revise products & services based on the customer feedback  Understand market changes and constantly benchmark with offers of competition  Manage Vendor accounts and coordinate with them for activity execution.  Maintaining monthly MIS on budgets & Dashboard Publishing, BTS wise Business tracking, Business Revenue & S&D Parameters tracking, PPT preparation for the monthly/weekly reviews Show less



Aircel

• India
• Telecommunications
• 700 & Above Employee

• Assistant Manager

  • Mar 2010 - Present

  Sales & Marketing ~ Business Development ~ Channel Management ~ Agency Handling ~ BI Tool ~ Quality Acquisitions with a reputed organization. Sales & Marketing ~ Business Development ~ Channel Management ~ Agency Handling ~ BI Tool ~ Quality Acquisitions with a reputed organization.



ICICI Bank

• India
• Banking
• 700 & Above Employee

• Agency Manager

  • Aug 2006 - Dec 2009

   Managing and monitoring Two wheeler delinquent Portfolio (Bkt 1+1 & 180+) of Delhi by contribution through reduction in NCL (National Credit Loss).  Leading team of Field Executives, Tele-callers and Collection Agencies and Training & developing them for future assignments and motivating them to achieve the required collection targets and audit compliances.  Responsible to plan and execute collection strategies, delegate the targets and control bucket flow and Vendor Management like appointment of collection agencies for required locations and ensuring proper training of FOS before & after they are on the board, their FI, RCU, Controlling agency pay-outs and collection cost, etc.  Taking care of CRM activities by customer handling in terms of escalations raised by CSD  Co-ordination with solicitors and law enforcement agencies to enforce Receivership Orders (RO) and cases registered under section 138 negotiable instruments act against defaulted customers.  Co-ordination with skip tracing vertical to increase the workable pool by making it contactable. Show less



Reliance Communications

• India
• Telecommunications
• 700 & Above Employee

• Executive

  • Jul 2003 - Aug 2006