Experience

HealthCube

• Hospitals and Health Care

• Vice President - Strategic Partnerships

  • Apr 2021 - Present

• Head Of Sales Operations

  • Sep 2019 - Apr 2021

  Delhi, India



Strand Life Sciences

• India
• Biotechnology Research
• 400 - 500 Employee

• Operations Manager

  • Feb 2019 - Jul 2019

  Gurgaon, India Liaising with Sales and Leadership team to align operational activities with organizational goals, Improvising processes and policies & ensuring their adherence. Managing quality assurance programs, researching new technologies and alternative methods of pulling efficiency. Quick assessment of the effects of changing circumstances. Collaborating with support services like IT, Quality, Logistics etc. to maximize on output. New vendor setup and negotiations. Maintaining desired level of… Show more Liaising with Sales and Leadership team to align operational activities with organizational goals, Improvising processes and policies & ensuring their adherence. Managing quality assurance programs, researching new technologies and alternative methods of pulling efficiency. Quick assessment of the effects of changing circumstances. Collaborating with support services like IT, Quality, Logistics etc. to maximize on output. New vendor setup and negotiations. Maintaining desired level of quality in services, followed by constant verification and periodical validation. Working in collaboration with Lab team to ensure adherence to quality levels for CAP and NABL accreditations. Assessing the training needs based on client's feedback and market requirements, designing the training modules, SOPs, continued evaluation & feedback mechanism. Developing coping strategies that influence the positive contributions of various departments. Spotting conflicts early on and resolving them to the satisfaction of all involved parties.

• Corporate Sales Manager

  • Dec 2017 - Jan 2019

  New Delhi Area, India Responsible for developing Corporate Business unit Pan India and Asia Pacific. Developing sales promotion plans based on customer preferences, managing overall business development and administration process. Responsible for identifying opportunities, launching new products, assessing cost/benefit analysis, risk analysis and presenting opportunities for evaluation. Recruitment, training and mentoring of team members to ensure individual growth in addition to growth of the business… Show more Responsible for developing Corporate Business unit Pan India and Asia Pacific. Developing sales promotion plans based on customer preferences, managing overall business development and administration process. Responsible for identifying opportunities, launching new products, assessing cost/benefit analysis, risk analysis and presenting opportunities for evaluation. Recruitment, training and mentoring of team members to ensure individual growth in addition to growth of the business vertical. Communicating and collaborating with the GM Sales & President on vertical goals. Implementing business strategies & identifying market opportunities for achievement for sales target. Ensuring successfully business development activities like Camps, CME with key customers. Preparing & submit monthly reports and dashboard.



Quest Diagnostics

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Strategic Account, Project & Operations Manager

  • Apr 2014 - Nov 2017

  Gurgaon, India Successful setup and launch of 4 Satellite labs in India & 1 lab in Srilanka. Worked closely with Senior Leadership team to establish labs all over India and South East Asia. -Responsible for establishing PM infrastructure, Project evaluation, resource and budgeting -Scope, time, cost and quality management -Managing communication, procurement, logistics -Developing project controls-charter & status reports -Performing integrated change control - Project… Show more Successful setup and launch of 4 Satellite labs in India & 1 lab in Srilanka. Worked closely with Senior Leadership team to establish labs all over India and South East Asia. -Responsible for establishing PM infrastructure, Project evaluation, resource and budgeting -Scope, time, cost and quality management -Managing communication, procurement, logistics -Developing project controls-charter & status reports -Performing integrated change control - Project evaluation Achieving assigned targets for profitable sales volume and strategic objectives in assigned accounts. Proactively leading a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones. Assessing, clarifying, and validating customer needs on an ongoing basis. Leading solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel.

• Customer Service Manager

  • Mar 2013 - Jun 2016

  Gurgaon, India Successful In-house setup of customer care department by effectively saving cost to the company. Driving client satisfaction by showcasing prompt and effective services. Preparing and reviewing operations and process SOP’s. Restoration, maintaining backups, performing the risk management, scrutinizing and tracking customer behavior to identify pattern and unmet needs. Tracking the business issues end to end, handling face to face inquiries, preparing report analysis, developing feedback and… Show more Successful In-house setup of customer care department by effectively saving cost to the company. Driving client satisfaction by showcasing prompt and effective services. Preparing and reviewing operations and process SOP’s. Restoration, maintaining backups, performing the risk management, scrutinizing and tracking customer behavior to identify pattern and unmet needs. Tracking the business issues end to end, handling face to face inquiries, preparing report analysis, developing feedback and customer complaint procedures. Staff hiring, training modules, keeping regular updates on products, services & market needs. Suggesting technological advancements to bring up the efficiency. Preparing development plans for the team & ensuring focus on implementation.

• Assistant Manager Operations

  • Nov 2011 - Mar 2014

  Gurgaon, India International operations for Maritime, Oil & Gas business. Daily interactions with International shipping clients & vendors spread across the globe, managing inventory, vendor payments, logistics planning. Coordinating arrangements between client, third party and vendors based in other countries, network building, negotiations, new vendor setup etc.



WNS Global Services

• Financial Services
• 300 - 400 Employee

• Senior Analyst / Assistant Manager

  • Jun 2008 - Nov 2011

  Gurgaon, India Worked for Glaxo Smith Kline (outsourced)



Teleperformance India

• Assistant Sales Manager

  • Mar 2004 - Oct 2007

  Gurgaon, India B to C Hard core sales for different clients/projects, handled Inbound & outbound sales for US banks/financial institutes.