Regulated Canadian Immigration Consultant

• Mar 2022 - Present

Caseworker

• Oct 2020 - Feb 2022

• Handling client inquiries through-out their case & being key-point contact • All aspects of immigration file preparation that includes completing application forms, drafting submission letters, and following up for required information in timely manner • Conducting research & keeping up to date with the changing Immigration processes, documents & legislation • Checking client invoices & follow up for billings • Monitoring and maintaining a client database • Communicating with clients by e-mail, phone and in person • Receiving incoming correspondence from government offices and communicating it to senior staff and clients, ensuring the timelines • Assisted clients in obtaining Visa, Work Permit, Express-Entry, LMIA, PNP, Sponsorship, PR Travel document, Citizenship and other Immigration services Show less

Office Coordinator

• Jan 2020 - Sep 2020

• Working with a team of export documentation coordinators and guiding them for various customer servicing issues.• Managing the business relationship with existing and prospects Export Clients with highest level of accuracy.• Collaborate with Accounts to resolve outstanding receivables and client credit, taking into consideration existing orders. • Resolving customer disputes related to service and rate quote efficiently.• Coordinating with functional departments & shipping lines for timely execution of business orders.• Co-ordinating with the operation & marketing department on various issues pertaining to shipping rates.• Followed up with customers regarding any expected information & building a trusted relationship by providing the best resolution.• Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis. Show less

Export Documentation Coordinator

• Jun 2018 - Dec 2019

• Maintaining and managing the export records, files & Preparing the Pre and post shipment documentation for Freight destined to Asia , Africa & South America, ensuring compliance with regulations.• Provide clients with status of orders, and confirm delivery schedules.• Prepare customs document , filing Form B-13, Bill of lading & data entry in CRM with timely intimating the customer’s about due dates and ensuring timely payments.• Manage release original bill of lading , telex release and sea way bill to the shippers and sending export manifest to shipping line.• Providing customer service through telephone and email and resolving the queries in the given time frame. Show less

Assistant Professor

• Sep 2016 - Jan 2018

• Planned, prepared and delivered quality classroom instruction in lecture and or laboratory format based on the approved curriculum in subject areas like Business Economics, Principle and Practises of Management, Organizational Behavior. • Implemented and managed company policies and procedures such as attendance, grade report’s, mid-term reports, student evaluation, student advising forms, student performance report and all other assigned educational materials on a timely basis • Conducted research and produced publications, or other research outputs, in line with personal objectives agreed in the Staff review process • Timely completed and submitted all grade books and marking of all tests, examinations and assignments. • To participate in the administrative functions and program activities of the college so as to enhance the standards. Show less

Assistant Professor

• Feb 2011 - Aug 2016

• Delivered instructions at graduate & post graduate level in subject areas like Corporate Governance, International Business, Human Resource Management, Organizational Behavior and Business Economics that meets program objectives as set out in curriculum and reviewed from time to time by the Head of Department • Conducted research and produce publications, or other research outputs, in line with personal objectives agreed in the Staff review process • Advised students on courses and related matters and evaluated student performance periodically. • Planned, designed and developed course curriculum and method of instruction • Assisted in the learning materials, preparation of schemes of work, developed multi-media presentations and maintained records to monitor student progress, achievement and attendance • Managed, planned and participated in Faculty Development Programs, Seminars and Guest Lectures. • Participated in the development, administration and marking of exams and other assessments Show less

Assistant Manager

• Jun 2005 - Jul 2009

• Worked as Trade Desk Manager for trade clients and managed the export/import documentation for them. • Managed Business banking operations which included LC & BG issuance, bill discounting & foreign remittances. • Worked as Front line Customer Service Representative as first line of contact for the customer. • Managed operations of a branch with CASA deposits of CAD 200 million which included addressing customer queries, Account opening, Cash operations, Demand Draft, Pay Orders, Outward clearing, and inventory handling. • Built professional relationships with retail clients by managing requests and educating them on various options regarding their transaction. • Supervised all lobby service operations which included banking centre operations, new account representatives and lockers. • Followed up with customers regarding any expected information & building a trusted relationship by providing the best resolution. • Introduced clients to Bank’s internet banking and mobile banking applications. • Successfully implemented SOX procedures and monitored their compliance, minimized operational risk through Audit. • Contributed CAD 0.5 million to branch income by selling Insurance and Mutual fund products. • Worked as a Backup Branch Operations Manager and guided the staff about various processes of branch banking. • Managed and trained a team of employees for revenue generation, customer service and reduction of expenses. • Ensured that all the processes and procedures are strictly adhered to in the branch which resulted in an outstanding audit and compliance scores. Show less