Order Management Coordinator

• Sep 2022 - Present

Retail Supply Chain Coordinator

• Nov 2020 - Jun 2022

- Build and nurture relationships with key brick & online retailers ensuring Estee Lauder is front of mind in retailer considerations - Main point of contact for retailer queries in relation to purchase orders, product catalogues, set up of codes, new product launches, and any other adhoc requests - Managed and tracked orders, returns, and samples to and from DC’s, and stores - Weekly/monthly reporting and presentations on KPI’s and representing the brand in business meetings - Analysing sales trends to identify strong/weak products & highlight opportunities to improve performance - Use of SAP and Power BI to extract and analyse data to understand current sales VS targets and KPI’s Show less

Logistics Admin Assistant

• Nov 2018 - Oct 2020

- Responsible for the allocation, distribution and delivery of product to stores, international partners and the digital platform across two brands (Burton Menswear London and Miss Selfridge) - Preparing and providing forecasts of the logistics, control and performance of stock to key stakeholders. i.e, DC management team, head of merchandising, branch merchandising and planning - Managing the distribution center’s intake, dispatch and stock holding levels to meet target KPI’s, whilst reviewing procedures on a regular basis to ensure maximum efficiency is met within budget - Monitored the flow of vehicles and inventory by using web-based information systems to track specific vehicles or shipping containers - Adjusting strategies and processes to respond effectively to global affairs which affect our supply chain - Provide ongoing analysis and data reports regarding delivery processes and transportation costs to the wider business Show less

Client Advisor

• Sep 2017 - Jul 2018

- Building strong client relationships and providing extensive product knowledge - Providing an exceptional level of client service experience by exceeding their expectations and discovering their needs - Meeting and exceeding KPI targets and sales on a monthly basis - Contributed to other store activities such as stock room duties and visual merchandising - Building strong client relationships and providing extensive product knowledge - Providing an exceptional level of client service experience by exceeding their expectations and discovering their needs - Meeting and exceeding KPI targets and sales on a monthly basis - Contributed to other store activities such as stock room duties and visual merchandising

IT Risk Analyst

• Jul 2016 - Sep 2017

- Remediating audit issues and providing quality assurance testing. - Mitigating IT risk and providing actions to reduce risk fix forward. - Obtaining and consolidating MI and data from various sources to evidence the effectiveness of controls. - Engaging with IT stakeholders to manage queries, providing policy guidance and support. - Assisting the service request team, providing support to understand and redesign processes. - Focusing on user access management using active directory and other key insurance applications (OpenGI) - Project management office duties and assisting project managers in ensuring project life-cycle demands are met - Understanding how third party applications and the usage of the cloud allows varying types of risks to arise, and to execute procedures to mitigate these risks. - Assisting the IT Procurement team in raising requisitions and handling supplier management - Working closely with suppliers to understand contract terms, renewal and terminations - In the process of creating a cyber risk hub, to act as a cyber-security central point for all Towergate estate users Show less

Sales Associate

• Oct 2015 - Apr 2016

- Providing a high standard of customer service and support by dealing with daily customer retail queries - Thorough understanding of current trends in fashion and applying this knowledge to different types of customers. - Dealing with cash registers including cashing up at the close of business day. - Understanding customer needs and keeping customer focus. - Engaging in various tasks to value varying types of fashion interpretation. - Providing a high standard of customer service and support by dealing with daily customer retail queries - Thorough understanding of current trends in fashion and applying this knowledge to different types of customers. - Dealing with cash registers including cashing up at the close of business day. - Understanding customer needs and keeping customer focus. - Engaging in various tasks to value varying types of fashion interpretation.

Sales Assistant

• Apr 2015 - Sep 2015

KS1 & KS2 Tutor

• Jan 2013 - Jun 2014

Xmas Temp Sales Associate

• Nov 2012 - Jan 2013