Manpreet Kaur
Customer Success Manager at KEV Group- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
Engagement Preparation Best Practices for Customer Success Management
LinkedInOct, 2023- Nov, 2024 -
Communicating about Culturally Sensitive Issues
Lynda.comJul, 2019- Nov, 2024 -
Using Splunk Enterprise Security 5.2
SplunkMay, 2019- Nov, 2024 -
Building Business Relationships
Lynda.comApr, 2019- Nov, 2024 -
Developing a Service Mindset
Lynda.comApr, 2019- Nov, 2024 -
Project Management Foundations: Schedules
Lynda.comApr, 2019- Nov, 2024 -
Adwords
-Oct, 2018- Nov, 2024 -
Microsoft Office
- -
Splunk 7.2 Fundamentals Part 2
Splunk -
Splunk Enterprise 7.2 Data Administration
Splunk -
Splunk Enterprise 7.2 System Administration
Splunk -
Splunk User Behavior Analytics
Splunk
Experience
-
KEV Group
-
Canada
-
Software Development
-
100 - 200 Employee
-
Customer Success Manager
-
Apr 2021 - Jun 2023
• Evaluated customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction. • Define outcomes to improve the health, performance, and business capabilities of the prioritized workloads to drive customer value realization. • Developed marketing campaigns to enhance clients' return on investment. • Tailored customer relationships by determining expected needs and finding correct solutions. • Managed existing client… Show more • Evaluated customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction. • Define outcomes to improve the health, performance, and business capabilities of the prioritized workloads to drive customer value realization. • Developed marketing campaigns to enhance clients' return on investment. • Tailored customer relationships by determining expected needs and finding correct solutions. • Managed existing client renewals, keeping accounts, information and documents in conformance with compliance standards. • Maintained high level of understanding regarding industry trends, legislation, compliance and competitor activity. • Analyzed client data reports to ascertain renewal risk while assessing account trends. • Reviewed products and user documentation to assess compliance with client success processes. • Assisted clients with strategic processes and provided with necessary tools/documents to achieve success. Show less • Evaluated customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction. • Define outcomes to improve the health, performance, and business capabilities of the prioritized workloads to drive customer value realization. • Developed marketing campaigns to enhance clients' return on investment. • Tailored customer relationships by determining expected needs and finding correct solutions. • Managed existing client… Show more • Evaluated customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction. • Define outcomes to improve the health, performance, and business capabilities of the prioritized workloads to drive customer value realization. • Developed marketing campaigns to enhance clients' return on investment. • Tailored customer relationships by determining expected needs and finding correct solutions. • Managed existing client renewals, keeping accounts, information and documents in conformance with compliance standards. • Maintained high level of understanding regarding industry trends, legislation, compliance and competitor activity. • Analyzed client data reports to ascertain renewal risk while assessing account trends. • Reviewed products and user documentation to assess compliance with client success processes. • Assisted clients with strategic processes and provided with necessary tools/documents to achieve success. Show less
-
-
-
Splunk
-
United States
-
Software Development
-
700 & Above Employee
-
Customer Success Manager
-
Apr 2019 - Apr 2021
Manage ongoing work by creating a high level and detailed plans that provide guidance and alignment to projects where detailed plans are established! ● Develop success plans in collaboration with Sales to drive improvements in patient health and customer engagement. ● Preparing Success Plans for every customer and doing Health check quarterly to work on new Use cases. ● Develop strong relationships with key customers to build a trusted partnership. ● Frequent customer engagement to… Show more Manage ongoing work by creating a high level and detailed plans that provide guidance and alignment to projects where detailed plans are established! ● Develop success plans in collaboration with Sales to drive improvements in patient health and customer engagement. ● Preparing Success Plans for every customer and doing Health check quarterly to work on new Use cases. ● Develop strong relationships with key customers to build a trusted partnership. ● Frequent customer engagement to share insights regarding success metrics, workflow and opportunities for growth. ● Focused on Adoption of Services and Education the customers. ● Capture key customer feedback and deliver to internal teams such as Product Management, Sales, and Marketing. ● Proven success in developing trusted partnerships with customers that resulted in positive ROI. ● Work closely with team members and mentor others. ● Schedule Cadence with the Sales team to take care of the Renewals. Show less Manage ongoing work by creating a high level and detailed plans that provide guidance and alignment to projects where detailed plans are established! ● Develop success plans in collaboration with Sales to drive improvements in patient health and customer engagement. ● Preparing Success Plans for every customer and doing Health check quarterly to work on new Use cases. ● Develop strong relationships with key customers to build a trusted partnership. ● Frequent customer engagement to… Show more Manage ongoing work by creating a high level and detailed plans that provide guidance and alignment to projects where detailed plans are established! ● Develop success plans in collaboration with Sales to drive improvements in patient health and customer engagement. ● Preparing Success Plans for every customer and doing Health check quarterly to work on new Use cases. ● Develop strong relationships with key customers to build a trusted partnership. ● Frequent customer engagement to share insights regarding success metrics, workflow and opportunities for growth. ● Focused on Adoption of Services and Education the customers. ● Capture key customer feedback and deliver to internal teams such as Product Management, Sales, and Marketing. ● Proven success in developing trusted partnerships with customers that resulted in positive ROI. ● Work closely with team members and mentor others. ● Schedule Cadence with the Sales team to take care of the Renewals. Show less
-
-
-
Web.com
-
Software Development
-
700 & Above Employee
-
Business Consultant
-
Oct 2018 - Mar 2019
● Sold SEO, PPC, Website, Security Certificates and did the configuration for the domains. ● Passionate in providing excellent Customer Service. ● Recommended the best service according to the client’s need and budget. ● Exhibited professionalism. ● Build a strong social media presence on Facebook and Instagram to increase brand awareness. ● Analyzed marketing performance utilizing industry-leading tools and platforms ● Sold SEO, PPC, Website, Security Certificates and did the configuration for the domains. ● Passionate in providing excellent Customer Service. ● Recommended the best service according to the client’s need and budget. ● Exhibited professionalism. ● Build a strong social media presence on Facebook and Instagram to increase brand awareness. ● Analyzed marketing performance utilizing industry-leading tools and platforms
-
-
-
Staples
-
United States
-
Retail Office Equipment
-
700 & Above Employee
-
Sales Account Specialist
-
Jul 2018 - Sep 2018
● Work with assigned ASMs to educate dealers on policies, procedure and pricing changes. ● Successfully handled conflict and client issues. ● A customer-focused culture to deepen client relationships and leverage broader relationships, systems, and knowledge. ● A high-performance environment and implements a people strategy that attracts, retains, develops and motivates the team by fostering an inclusive work environment; communicating vision/values/business strategy and managing… Show more ● Work with assigned ASMs to educate dealers on policies, procedure and pricing changes. ● Successfully handled conflict and client issues. ● A customer-focused culture to deepen client relationships and leverage broader relationships, systems, and knowledge. ● A high-performance environment and implements a people strategy that attracts, retains, develops and motivates the team by fostering an inclusive work environment; communicating vision/values/business strategy and managing succession and development planning for the process. ● Proactively calling consumers to follow-up on orders that have been approved but not delivered; assisting in the resolution. Show less ● Work with assigned ASMs to educate dealers on policies, procedure and pricing changes. ● Successfully handled conflict and client issues. ● A customer-focused culture to deepen client relationships and leverage broader relationships, systems, and knowledge. ● A high-performance environment and implements a people strategy that attracts, retains, develops and motivates the team by fostering an inclusive work environment; communicating vision/values/business strategy and managing… Show more ● Work with assigned ASMs to educate dealers on policies, procedure and pricing changes. ● Successfully handled conflict and client issues. ● A customer-focused culture to deepen client relationships and leverage broader relationships, systems, and knowledge. ● A high-performance environment and implements a people strategy that attracts, retains, develops and motivates the team by fostering an inclusive work environment; communicating vision/values/business strategy and managing succession and development planning for the process. ● Proactively calling consumers to follow-up on orders that have been approved but not delivered; assisting in the resolution. Show less
-
-
-
Intelnet global services
-
Gurgaon, India
-
Digital Marketing Specialist
-
Jan 2017 - Apr 2018
● Implemented new marketing initiatives to drive sales and improve overall performance. ● Monitored sales team performance (25 Members) and provided constructive feedback. ● Plans motivate and lead a team to meet service targets by achieving key performance metrics. ● Taking care of quality scores, Coaching (If required), AHT, schedule adherence, absenteeism & vacation management. ● Provide the Director with monthly performance reviews on campaigns and individual performance and… Show more ● Implemented new marketing initiatives to drive sales and improve overall performance. ● Monitored sales team performance (25 Members) and provided constructive feedback. ● Plans motivate and lead a team to meet service targets by achieving key performance metrics. ● Taking care of quality scores, Coaching (If required), AHT, schedule adherence, absenteeism & vacation management. ● Provide the Director with monthly performance reviews on campaigns and individual performance and strategize on pipeline & prospecting initiatives to meet company objectives. ● Ensures staff have the necessary training and available departmental tools and resources to be successful in their roles. ● Problem Identification and Resolution. Show less ● Implemented new marketing initiatives to drive sales and improve overall performance. ● Monitored sales team performance (25 Members) and provided constructive feedback. ● Plans motivate and lead a team to meet service targets by achieving key performance metrics. ● Taking care of quality scores, Coaching (If required), AHT, schedule adherence, absenteeism & vacation management. ● Provide the Director with monthly performance reviews on campaigns and individual performance and… Show more ● Implemented new marketing initiatives to drive sales and improve overall performance. ● Monitored sales team performance (25 Members) and provided constructive feedback. ● Plans motivate and lead a team to meet service targets by achieving key performance metrics. ● Taking care of quality scores, Coaching (If required), AHT, schedule adherence, absenteeism & vacation management. ● Provide the Director with monthly performance reviews on campaigns and individual performance and strategize on pipeline & prospecting initiatives to meet company objectives. ● Ensures staff have the necessary training and available departmental tools and resources to be successful in their roles. ● Problem Identification and Resolution. Show less
-
-
-
IndiaMART InterMESH Limited
-
India
-
Technology, Information and Internet
-
700 & Above Employee
-
Lead Sales Associate
-
Nov 2013 - Dec 2016
• Ensuring New Market Trends and Documentation of Market leads. •Provide and Suggest effective plans according to need of consumers. • Client Management and Administrative support for Business Development. • Assistance in overall supervision included training of new hired. • Process Documentation and Process Trainer. • Ensuring New Market Trends and Documentation of Market leads. •Provide and Suggest effective plans according to need of consumers. • Client Management and Administrative support for Business Development. • Assistance in overall supervision included training of new hired. • Process Documentation and Process Trainer.
-
-
Education
-
2014 - 2016
Symbiosis Institute of Management Studies
Master of Business Administration - MBA, Marketing
Community
