Experience

Brook Green Supply

• United Kingdom
• Utilities
• 1 - 100 Employee

• Marketing Communications Specialist

  • Jan 2022 - Present



British Gas

• United Kingdom
• Utilities
• 700 & Above Employee

• Digital Marketing Regulations Manager

  • Sep 2015 - Nov 2020

  This role required me to review and asses digital communications (financial and energy) for the British Gas website and promotional campaigns inline with FCA, ASA and Ofgem requirements. To ensure that they all met the regulatory requirements and were compliant too.I also was involved in supporting internal projects that needed regulatory support and regular assurance reviews that required further investigation of marketing communications, providing advice for ad hoc promotions and communications and reviewing new product launches to ensure they were inline with governance.I was also responsible for the liaising with an external agency to develop the online governance system which was used to review all communications as well as the creation of monthly reports and other administration duties.

• Debt Ops Comms Manager

  • Aug 2014 - Sep 2015



Start Up Loans Company

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Communications Project Manager

  • Dec 2013 - Jul 2014



Lloyds Banking Group

• United Kingdom
• Financial Services
• 700 & Above Employee

• Communications Manager

  • Jun 2013 - Sep 2013

  Providing change communications support to numerous stakeholders for the Group Finance Reporting Programme and the delivery of a new accounting reporting system across corporate sites. Providing change communications support to numerous stakeholders for the Group Finance Reporting Programme and the delivery of a new accounting reporting system across corporate sites.



Barclays

• United Kingdom
• Financial Services
• 700 & Above Employee

• Communications Manager - PPI Letters

  • Apr 2012 - Oct 2012

  Managed stakeholders relationships across all areas of business, reviewed existing PPI letters, improved the PPI letters and decision for PPI claims for Barclays customers, complied with internal policy changes and governance and compliance approvals and in addition delivered regular communications to stakeholders during the project delivery and engaged project managers. Managed stakeholders relationships across all areas of business, reviewed existing PPI letters, improved the PPI letters and decision for PPI claims for Barclays customers, complied with internal policy changes and governance and compliance approvals and in addition delivered regular communications to stakeholders during the project delivery and engaged project managers.



Centrica

• United Kingdom
• Utilities
• 700 & Above Employee

• Communications Manager

  • Sep 2011 - Dec 2011

  Delivering communications for the SAP Competency Centre at the Corporate Centre in Windsor. This was a short maternity cover role: Responsible for proactively managing the SAP CC communication plan Preparation of SAP CC events and assist with Group IS events Managing and proofing regular and ad-hoc communications, external and internal to Corporate Centre including: newsletters, bulletins and specific stakeholder distribution lists Manage employee engagement process for SAP CC Identify and manage the engagement with other communications analysts in Group IS Corporate Centre Plan and deliver team building activities & events Network and build relationships across Corporate Centre & Group IS Manage to a budget for each activity / event. Design and launch online feedback surveys. Drive continuous communication improvements Support production and running of external road shows to promote SAP CC Manager monthly team updates, preparing content obtaining input from senior management team



AET

• Singapore
• Maritime Transportation
• 700 & Above Employee

• Corporate Communications Executive

  • Oct 2010 - Aug 2011

  Management and maintenance of intranet content using share point 2007, delivering internal communications to global sites Writing news stories and refreshing old content, adding event dates, working with global teams to promote their achievements and initiatives To support the Corporate Communications Manager in stakeholder communications activities To manage corporate communications events, under guidance from the Corporate Communications Manager and the Head of Customer Partnerships & Corporate Communications, with the assistance of external agencies, as required To assist in the smooth running of the Customer Partnerships & Corporate Communications team Ensure AET is appropriately promoted at industry meetings, conferences and external agencies Coordinate and manage all brand office requests from internal and external stakeholders Provision of ‘best-practice’ advice and guidance to departmental colleague in other regions and wider business staff to ensure effective communication practices are established and maintained to a high standard Ensure the accurate and timely production of corporate communications publications Purchase and distribution of corporate gifts, in conjunction with colleagues around the AET Group, in line with AET Brand Office guidelines Ensure all requests for information from media are provided with timely and appropriate responses



Craegmoor Healthcare

• Hospitals and Health Care
• 100 - 200 Employee

• Marketing Manager

  • Aug 2010 - Oct 2010

  Manage, develop and implement the marketing plan Line manage the marketing team and manage the creative, print and PR agencies Responsible for the development and content of a college micro-site Creation of direct marketing campaigns in order to promote new and existing services Proof reading and writing copy for printed matter, Craegmoor’s website and adverts in trade publications Manage advertising schedule for Craegmoor in line with the marketing strategy Developing a crisis management plan with the incumbent PR agency Ensuring all existing marketing material and sales brochures are produced in accordance the new brand guidelines and delivered to the services across the UK on time and delivering the new brand signage to all services Responsible for the marketing budget and monthly reporting to senior management Developing relationships with third party partners e.g. Special Friends via sponsorship opportunities Event management of the company awards programme for learners Delivery of internal communications to the organisation and development of the company website and monitoring the monthly statistics



Ofqual

• United Kingdom
• Government Administration
• 200 - 300 Employee

• Communications Manager

  • Jul 2009 - May 2010

  Establish and develop customer-centric and innovative communications that meet organisational priorities Support on the delivery of a corporate communications strategy and plan, helping to identify core messages and stakeholder audiences Deliver communications outputs against the plan(s), including content origination, copywriting, editing and securing internal sign-off where necessary. Compiling a bi-monthly e-newsletter, manage the production of adverts for trade journals and managing the annual events schedule for Ofqual Co-ordinate activities for external speaking engagements from securing headline speaking opportunities, producing briefing documents Lead and manage the publication of policy colleague's reports (hard copy and online) in conjunction with media colleagues. This requires strong negotiation and influencing to tight timelines Deliver through contract management and own projects, corporate events (national and local, up to 300 delegates) as required in the communications plan and advise Ofqual colleagues on policy focussed events Represent Ofqual at exhibitions and events, designing materials which promote the key objectives of Ofqual Lead on the measurement of the effectiveness of communications and make recommendations for improvements, either through own research or contract management. Including the evaluation and analysis of communication impacts Establish and build for the organisation, collaborative working relationships with communications peers in stakeholder organisations to identify third-party communications opportunities including relevant events and publications Active member of the Communications Group to ensure projects remain within agreed scope, specification and timelines



Becta

• E-Learning Providers
• 1 - 100 Employee

• Internal Communications Manager

  • Jan 2009 - Jun 2009

  .Main purpose of this role was to ensure to there are significant communication activities (corporate, supply and policy) and an infrastructure in place to achieve Becta's organisational goals and the requirements of the Harnessing Technology Strategy: To deliver effective organisational messages that are of the highest standards, and achieve the desired impact within Becta. specific duties included: Writing and publishing articles on the intranet, review and update existing intranet content, monitor usage of intranet and film monthly video updates Organise regular internal discussion forums to inform the Business about marketing and campaign activity - work with content owners to promote the forums and carry out post forum on-line surveys Work with project managers from the Directorates to support their delivery of project communications. Maintain the Becta wide internal communications plan. Support other Marketing & Communication activity when required



Logica

• Canada
• IT Services and IT Consulting
• 700 & Above Employee

• Marcomms Manager

  • Sep 2008 - Jan 2009

  Responsible for the delivery of events and external marketing campaigns for the ES (Enterprise Services) events programme Provide input into marketing planning with the ES team Work with business leaders and ES Marketing Manager to develop a programme of events to support the specific objectives of the ES e.g. Lead generation Ownership of campaigns from start to finish encompassing planning, execution, measurement and reporting Developing integrated campaigns - DM, Telemarketing, online and events Managing communications of marketing agencies Budgetary management



Rolls Royce

• Business Communications Officer

  • Sep 2007 - Aug 2008

  Communication Lead for £15m RR project - UK & Global Implement a Communications strategy - targeting internal RR stakeholders Produce Marketing collateral: organising promotional events, producing a promotional video, product literature and an EIC newsletter Delivery of successful e-communications for the deployment of new engineering and technical software into RR sites Manage and maintain the PLM database and identify new stakeholders Responsible for the development and maintenance of the PLM website



AAH Pharmaceuticals

• United Kingdom
• Wholesale
• 700 & Above Employee

• Marketing Executive

  • Jul 2004 - Aug 2007

  Developing an annual marketing activity plan and responsibility of marketing budget, ensuring that all marketing activity is cost effective Build stakeholder loyalty e.g. Hospitality, conferences and branch tours Website management -on-line registrations, competitions and monthly reporting. Implementing promotional activities - e-shots, direct mailings and product literature Event management and organisation - conferences and branch open days Design and implementation of company awards programme for pharmacy technicians Internal communications - message management, quarterly sales meetings External communications - PR, newsletters, direct mail, sponsorship and adverts Collateral management - ensuring effective delivery to our customers DTP: Page Plus 11: designing and creating product flyers, marketing communications, supplier and customer newsletters in-line with current branding Managing brand, product and service positioning PR activities Liaising with suppliers and agencies regularly on print and marketing collateral Medecator Product Marketing (e- trading management information system) Direct mailings consisting of quarterly newsletters, postcard campaign and e-shot communications to existing and new users External communications - PR & system capability updates to existing customers Events - attendance of relevant trade shows and regular user group meetings to discuss any issues Website - registration for events and user group, frequently asked questions and newsletter downloads, customer references: case studies and quotes, tracking on line log in via AAH Hospital Service website link POS - live demonstrations and Medecator brochure



Mettler-Toledo International, Inc

• Switzerland
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Marketing Assistant

  • Nov 2001 - Jul 2004

  Organising exhibitions, events & seminars Running selections for direct marketing campaigns Preparing directing marketing data for campaign use Processing sales and direct marketing leads and also internet enquiries Generating new projects to maintain data on database and for telemarketing purposes Producing month end marketing campaign analysis reports for Marketing Managers Analysis, control and management of internal marketing database Organising exhibitions, events & seminars Running selections for direct marketing campaigns Preparing directing marketing data for campaign use Processing sales and direct marketing leads and also internet enquiries Generating new projects to maintain data on database and for telemarketing purposes Producing month end marketing campaign analysis reports for Marketing Managers Analysis, control and management of internal marketing database