Experience

Okku
• United Arab Emirates
• Food and Beverage Services
• 1 - 100 Employee
• Brand Ambassador

  • Oct 2015 - Present


3HPRO sa

• Conseillère en personnel

  • Mar 2015 - Sep 2015

  Training Training



Hôtel Eastwest

• Switzerland
• Hospitality
• 1 - 100 Employee

• Chef de rang

  • Nov 2012 - Dec 2014

   Welcoming  Making direct or phone reservations  Management of the table plan and waitlist  Selling and upselling of the restaurant  Inventory management and orders  Customer relationship management  Taking orders, billing, cashier management (Micros)  Welcoming  Making direct or phone reservations  Management of the table plan and waitlist  Selling and upselling of the restaurant  Inventory management and orders  Customer relationship management  Taking orders, billing, cashier management (Micros)



Four seasons Hôtel des Bergues

• Switzerland
• Hospitality
• 1 - 100 Employee

• F&B guest relation

  • Jul 2011 - Jul 2012

   Welcoming at gastronomic restaurant « Il Lago » and at the bar « Le Bar des Bergues »  Switchbord of the restaurant, making restaurant reservations (direct, by phone and by mail)  Management of the table plan and waitlist  Creation and update of individual and group menus  Management of group reservations : Follow up of the event with the client, choice of the éenu with Chefs, elaboration of the menu  Customer relationship management  Creation and update of the client cardex : names, pictures, habbits, dietary requirement, preferences ( table, flowers,...)  Reporting of F&B meeting Show less



Grand hotel Kempinski Geneva

• Waitress

  • Nov 2010 - Jun 2011

   Set up of the restaurant, lounge and of the back office  cleaning  Service  Set up of the restaurant, lounge and of the back office  cleaning  Service