Experience

Foodetective

• Switzerland
• Internet Publishing
• 1 - 100 Employee

• Marketing Manager France

  • Sep 2020 - Present



Accor

• France
• Hospitality
• 700 & Above Employee

• Junior Product Manager Guest Experience

  • Jul 2019 - Jan 2020

  Involvement in the definitions and deployments of the marketing strategies for Sofitel, Pullman and MGallery hotels.Organisation and management of "offers and products" projects in hotelsDay to day operational management: 52 hotels Monitoring of customer experience indicators Involvement in the definitions and deployments of the marketing strategies for Sofitel, Pullman and MGallery hotels.Organisation and management of "offers and products" projects in hotelsDay to day operational management: 52 hotels Monitoring of customer experience indicators



Bacardi France

• France
• Beverage Manufacturing
• 1 - 100 Employee

• Consumer Insight Project Assistant - Southern Europe

  • Jan 2019 - Jun 2019

  Study and analysis of the Spirits marketMarket expertise to enrich brand development Monitoring TrendsProject Management and studies with external agencies Study and analysis of the Spirits marketMarket expertise to enrich brand development Monitoring TrendsProject Management and studies with external agencies



LE TANNEUR & CIE

• France
• Apparel & Fashion
• 1 - 100 Employee

• Marketing Project - Educational Project

  • Sep 2018 - Nov 2018

  Benchmark of the Chinese market for the leather goods category Analysis and development of communication strategies Study and analysis of distribution channels Benchmark of the Chinese market for the leather goods category Analysis and development of communication strategies Study and analysis of distribution channels



Grand Hyatt Atlanta in Buckhead

• United States
• Hospitality
• 1 - 100 Employee

• Graduate Management Training in Rooms Division

  • Apr 2017 - Sep 2017

  Customer Experience Project Manager: - Analysis of customer satisfaction and experience- Benchmark and competitive analysis of hotel services.- Management of projects to develop new services- Concierge and team management, business planningHousekeeping supervisor: assigns duties, work inspections, communication and coordination between departments, forecast personal requirements, deal with complaints about rooms, recommendations for improvement Front desk management: check-in, check-out, problem solving, room assignments



Glion Institute of Higher Education

• Switzerland
• Hospitality
• 400 - 500 Employee

• Event Ambassador

  • Aug 2013 - Dec 2016

  Ambassador of Glion Institute of Higher EducationGuide and speaker during the open day Ambassador of Glion Institute of Higher EducationGuide and speaker during the open day



W Barcelona

• Spain
• Hospitality
• 100 - 200 Employee

• Income Audit Intern

  • Jun 2015 - Dec 2015

  Monitoring daily revenues from outlets, facilities and Banquet’sWriting monthly revenue analyses and comparing them with forecastsInteracting with the events department to explain budget discrepancies Monitoring daily revenues from outlets, facilities and Banquet’sWriting monthly revenue analyses and comparing them with forecastsInteracting with the events department to explain budget discrepancies



Casino Barrière de Montreux

• Food & Beverage Extra

  • Sep 2014 - Dec 2014

  Setting up the buffets and tablesService during cocktailsWaitress Setting up the buffets and tablesService during cocktailsWaitress



Resident Hotels

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Guest Relation - Internship

  • Dec 2013 - Jun 2014

  Communication created packages and flyers for professionals.Identifying and responding in a professional manner to guests’ needsResolving issues in a timely manner Dealing with check-in, checkouts including VIP guestsDealing with online booking/direct serviceActing as a Concierge and liaising with the housekeeping department to answer guests’ requestsRoom checking before guest’s arrivals Communication created packages and flyers for professionals.Identifying and responding in a professional manner to guests’ needsResolving issues in a timely manner Dealing with check-in, checkouts including VIP guestsDealing with online booking/direct serviceActing as a Concierge and liaising with the housekeeping department to answer guests’ requestsRoom checking before guest’s arrivals