Experience

National Institute for Smart government (NISG), Delhi

• India
• Government Administration
• 1 - 100 Employee

• Assistant Manager

  • Oct 2021 - Present

  Handling UIDAI State level Project with multiple Registrars and Technical expertise for ECMP Client (Testing, Remote Assistance) Handling UIDAI State level Project with multiple Registrars and Technical expertise for ECMP Client (Testing, Remote Assistance)



CSC e-Governance Services India Limited

• IT Services and IT Consulting
• 700 & Above Employee

• Senior Executive FI-Manager

  • Mar 2021 - Oct 2021

  Manage State Level e-Governance Project for Banking Vertical, Technical Support, Training etc. Manage State Level e-Governance Project for Banking Vertical, Technical Support, Training etc.



HCL INFOTECH LIMITED

• India
• 1 - 100 Employee

• Senior Associate Engineer

  • May 2017 - Mar 2021

  Team Lead, IT Infrastructure management, vendor Management, GEM Management, AMC Management, IT Technical Support for UIDAI Portal, Server, Network Devices. VC Management, Client Testing and technical Support to banks, DOP , BSNL, State Government. Team Lead, IT Infrastructure management, vendor Management, GEM Management, AMC Management, IT Technical Support for UIDAI Portal, Server, Network Devices. VC Management, Client Testing and technical Support to banks, DOP , BSNL, State Government.



Mahindra and Mahindra (Wipro Infotect )

• Sr. Helpdesk Engineer

  • Apr 2014 - May 2017

  Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone. Respond to email messages for customers seeking help. Install, modify, and repair computer hardware and software. Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone. Respond to email messages for customers seeking help. Install, modify, and repair computer hardware and software.



IMPACT INFOTECH PRIVATE LIMITED THANE

• End User Support Specialist

  • Jan 2013 - Apr 2014

  - Strong skills in Client Relationship Management - A keen planner with demonstrated success in end to end project - Significant experience in working with customers and technical teams for securing & executing concurrent projects -An effective communicator with good change management and leadership skills Responsibilities in terms of following phases of Program Management • Information & Technology Management • Uidai Client testing and deploy to costumer (Banks, BSNL, State Registrar and DOP) • Handling day to day Uidai client related issues • Interaction & Follow-up actions with various Technical issue along with customers • Preparation of Periodic Presentation for All technical Error and their optimal resolution. Show less