Technical Support Analyst

• Nov 2022 - Present

Provide technical support to clients via phone. Troubleshoot and resolve a variety of technical issues, including software and hardware problems. Escalate issues to the appropriate level of support as needed. Document all support interactions in a clear and concise manner. Provide technical support to clients via phone. Troubleshoot and resolve a variety of technical issues, including software and hardware problems. Escalate issues to the appropriate level of support as needed. Document all support interactions in a clear and concise manner.

Process Associate

• Feb 2020 - May 2022

I worked for the world's biggest tech giant Gxxgle and on a project of India's leading and most innovative payments technology. I worked as an Internal Technical Support Executive. Handled queries related to Mobile Application support. Password resetting, profile creation etc. I worked for the world's biggest tech giant Gxxgle and on a project of India's leading and most innovative payments technology. I worked as an Internal Technical Support Executive. Handled queries related to Mobile Application support. Password resetting, profile creation etc.

Process Associate

• Jun 2019 - Dec 2019

Process Associate

• Sep 2018 - Jun 2019

Process Associate

• May 2018 - Sep 2018

Providing excellent customer service.Having a deep understanding of the travel industry and proficiency in using Amadeus and Sabre ticketing tools. at MakeMyTrip, I was responsible for handling inbound calls from customers around the globe regarding their ticket bookings, amendments, and visa-related concerns. I was also responsible for managing high-value client calls. I consistently exceeded customer expectations and was praised for my professionalism, patience, and ability to resolve issues quickly and efficiently. Show less

Customer Support Professional

• Aug 2010 - May 2012

As a Customer Support Executive at Vodafone India, I was responsible for providing excellent customer service to customers who called in with questions or concerns. I handled an average of 160 inbound calls per day. I was also responsible for providing information about Vodafone products and services for Vodafone Rest of Bengal and Assam & North East telecom circle. As a Customer Support Executive at Vodafone India, I was responsible for providing excellent customer service to customers who called in with questions or concerns. I handled an average of 160 inbound calls per day. I was also responsible for providing information about Vodafone products and services for Vodafone Rest of Bengal and Assam & North East telecom circle.