Experience

FlavorCloud Inc.

• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Customer Service Manager

  • Apr 2023 - Oct 2023

  Bengaluru, Karnataka, India Improve customer service experience by engaging and facilitating organic growth. Set a clear mission and deploy strategies focused on that mission Develop service procedures, policies, and standards. Analyze statistics and compile accurate reports. Recruit, mentor and develop customer service team. Apply best practices to areas of improvement. Control resources and utilize assets to achieve qualitative and quantitative targets. Adhere to and manage the approved… Show more Improve customer service experience by engaging and facilitating organic growth. Set a clear mission and deploy strategies focused on that mission Develop service procedures, policies, and standards. Analyze statistics and compile accurate reports. Recruit, mentor and develop customer service team. Apply best practices to areas of improvement. Control resources and utilize assets to achieve qualitative and quantitative targets. Adhere to and manage the approved budget. Maintain an orderly work-flow according to priorities. Administrative knowledge in service desk tool (Zendesk) Retention and upsell Monitor revenue and fulfillment of 200+ SMB merchants

• Senior Customer Service Representative

  • Oct 2022 - Mar 2023

  Bengaluru, Karnataka, India Take ownership of customer issues Train new teammate on product and basic customer support etiquette Addressing user tickets regarding software and guiding customers application queries On-boarding new merchants Document knowledge as solution articles Maintain response, resolution and customer satisfaction KPIs Prepare report on pick-up and fulfillment delay

• Customer Service Representative

  • Feb 2021 - Sep 2022

  Bengaluru, Karnataka, India Ensure timely delivery of support via call and email Application related to Supply Chain Cross Border Logistics Troubleshoot problems and drive resolutions Escalate unresolved issues to relevant internal teams



CMS IT Services

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Senior IT Asset Engineer (Consultant)

  • Nov 2020 - Jan 2021

  Bengaluru, Karnataka, India Client: Exide Life Insurance company Ltd (3 months contract-Activity Engineer) - Verify client IT assets for 210 locations and mentoring Regional Engineers. - Monitoring and recording software license and hardware assets to ensure compliance - Ensure all devices reporting in AV console, IBM BigFix - Identify EOL assets and scrap them E-waste vendor - Identify repairable system and ensure these are up and running coordinating with OEM - Prepare IT Asset capital and expense… Show more Client: Exide Life Insurance company Ltd (3 months contract-Activity Engineer) - Verify client IT assets for 210 locations and mentoring Regional Engineers. - Monitoring and recording software license and hardware assets to ensure compliance - Ensure all devices reporting in AV console, IBM BigFix - Identify EOL assets and scrap them E-waste vendor - Identify repairable system and ensure these are up and running coordinating with OEM - Prepare IT Asset capital and expense budget - Asset reconciliation and asset disposal - Weekly asset inventory reporting for verified assets Show less



ASCENT CONSULTING SERVICES PVT LTD

• India
• Human Resources Services
• 300 - 400 Employee

• Senior Engineer (Team Lead)

  • Nov 2019 - Jul 2020

  Bengaluru, Karnataka, India Lead the IT Infrastructure team (Desktop support) Ensure timely delivery of new hardware requirements, technical and desktop support Prepare reports on help-desk and customer ratings Brief team on good notes and areas of improvement Procure and manage IT assets of the organization Respect company budget and adhere to buying policy Prepare RFI, RFQ and shortlist suppliers for our requirements Administrative knowledge in service desk tools (Spiceworks) New Office… Show more Lead the IT Infrastructure team (Desktop support) Ensure timely delivery of new hardware requirements, technical and desktop support Prepare reports on help-desk and customer ratings Brief team on good notes and areas of improvement Procure and manage IT assets of the organization Respect company budget and adhere to buying policy Prepare RFI, RFQ and shortlist suppliers for our requirements Administrative knowledge in service desk tools (Spiceworks) New Office openings Individual decision meetings with each teammate to have good employee satisfaction Internal I.T Audits Vendor management Show less



Ubq Technologies Pvt. Ltd.

• Software Development
• 100 - 200 Employee

• Application Support Engineer

  • Jan 2019 - Nov 2019

  Bengaluru, Karnataka, India Ensure timely delivery of technical support Application related to Supply Chain Management (OutReach) Prepare reports on daily reported issues and root cause analysis Administrative knowledge in service desk tool (Bugzilla) Train L1 engineers on product and basic customer support etiquette Addressing user tickets regarding software and guiding customers application queries



Decathlon Sports India

• India
• Retail
• 700 & Above Employee

• Information Technology Operations Engineer (Team Lead)

  • Jun 2015 - Jun 2017

  Bengaluru, Karnataka, India • Lead IT Operations & Help-desk • Ensure timely delivery of technical support and new hardware requirements • Prepare reports on customer feedback and ratings • Brief team on good notes and areas of improvement • Individual decision meetings with each teammate • Procure and manage IT assets of the organization • Respect company budget and adhere to buying policy • Prepare RFI, RFP and shortlist suppliers for our requirements • Prepare… Show more • Lead IT Operations & Help-desk • Ensure timely delivery of technical support and new hardware requirements • Prepare reports on customer feedback and ratings • Brief team on good notes and areas of improvement • Individual decision meetings with each teammate • Procure and manage IT assets of the organization • Respect company budget and adhere to buying policy • Prepare RFI, RFP and shortlist suppliers for our requirements • Prepare Vendor Performance Report and brief supplier in monthly meetings • Supplier leader for companies like Dell, Lenovo and for third party suppliers of Microsoft, Adobe • Administrative knowledge in service desk tools like HP SAW and Freshdesk, asset management tools like HP SACM and Landesk.

• Sales Manager

  • Aug 2014 - May 2015

  Bengaluru, Karnataka, India • Lead water and team sports department at the Retail Store • Recruiting, orienting and training employees • Prepare forecast and sales reports to respect sales objectives • Establish and adjust selling prices by monitoring costs and competition • Implementing market strategies by analyzing trends and results • Individual decision meetings with each teammate to have good employee satisfaction



Vision Computers

• United States
• Computer Hardware Manufacturing
• 1 - 100 Employee

• Front Office Executive

  • Mar 2008 - Oct 2014

  Bengaluru, Karnataka, India Greet all customers, address and answer their questions. Manage and maintain sales record of Laptops and Computers Assist customer on computer repairs and spares. Monitor stock and report for requirements