Experience

Parkar Digital

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Manager

  • Feb 2017 - Present

  Parkar is a Hybrid first company with engineering teams across the United States, India, and Latin America. We are a Microsoft Azure and AWS partner and provide technology solutions for Healthcare, Retail, eCommerce, and Hi-tech industries. Our solutions are powered by Cloud, Opensource, and Customer experience technologies. Our goal is to empower a customer-first approach with digital technologies to deliver human-centric solutions for clients.Parkar Digital provides services in the following areas;1) Digital maturity model2) Design and total experience3) Product development4) Data engineering5) Hyper automation6) Cloud Ops7) Quality engineering8) Security operations Show less

• Sr. Consultant -IT

  • Feb 2015 - May 2017

  Parkar Consulting Group is a Chicago based technology consulting firm, Parkar’s global presence enables clients on their most critical issues and opportunities: strategy, marketing, operations, technology for small and medium-sized businesses.With our deep consulting experience, we have successfully delivered projects in the domains of Healthcare, Media, Retail, Media & Entertainment, Telecommunication, Pharmaceuticals etcAct as a liaison between technical teams and stakeholders and managing a total count of 15+ Technology Partners across Globe. Show less



Sears

• United States
• Retail
• 700 & Above Employee

• Sr. Consultant

  • Feb 2015 - Dec 2015

  We team with our clients to deliver sustainable and measurable results. We provide services to clients in diverse industries, including Healthcare, Retail, Media and Entertainment, telecommunications, Medium-sized businesses, Pharmaceutical firms, etc. With our deep Consulting experience, we have successfully delivered projects in these industries in the field of new and emerging technologies. We help enterprises transform and thrive in a changing world through Strategic consulting, Operational leadership, and the Co-creation of breakthrough solutions while also creating new avenues to generate value. The idea is to ensure that our clients achieve sustainable competitive advantage, build more capable organizations and secure lasting results. Show less



eGain Corporation

• United States
• Software Development
• 700 & Above Employee

• Business Consultant

  • Jun 2013 - Feb 2015

  eGain (NASDAQ: EGAN) is the leading provider of cloud and on-site customer interaction hub software. For over a decade, eGain solutions have helped improve customer experience, optimize service process and grow sales—across the web, social media, and phone channels. Hundreds of the world's largest companies rely on eGain to transform their fragmented sales engagement and customer service operations into unified Customer Engagement Hubs (CEHs).Headquartered in Sunnyvale, California, eGain has operating presence in North America, EMEA and APAC. Responsibilities: Follow up on international marketing inquiries and engage in intelligent conversations with CXO level executives,VP's and Directors. Learning about their current setup and detailed understanding of their Enterprise Software requirements for Contact center, Digital marketing & eCommerce platform. Understanding of their various channels of communication (Chat, email, phone, social media, web self-service), integration of these interaction channels for a 360 degree view, CRM system (SAP/Salesforce), Knowledge Base, proactive and contextual content for accelerating web sales and service, co-browse facility, email management and social media engagement. Suggesting Products/Solutions and communicating the benefits. Target companies with annual revenues > $ 250 Million in Banking, Financial Services, Insurance, Telecom, Retail, Healthcare, Utility, Federal Govt. and Manufacturing sector.Building credibility and gaining market share in the territory. Perform extensive Market Research on Linked in, Hoovers, Manta, Jigsaw, Zoominfo to explore relevant Companies and Contacts from USA and Canada. Responsible for email campaigns and customization of presentation aligned to client needs. Make outbound cold calls/warm calls to find qualified leads. Update the prospect database- Oracle-COD CRM / Microsoft Dynamics with call activities and generate alternate contacts. Cultivate prospects and qualify them. Show less



Volkswagen India

• India
• Automotive
• 700 & Above Employee

• Marketing and Sponsor Manager for Polo R Cup 2011 - (Intern)

  • Jan 2010 - Aug 2010

  Road Shows Streamlining the Strategy for Sponsorship Hunt Branding of cars as well as of Race track for Polo R cup 2010 Media Planning with different Media Agency Corporate Communications Road Shows Streamlining the Strategy for Sponsorship Hunt Branding of cars as well as of Race track for Polo R cup 2010 Media Planning with different Media Agency Corporate Communications



Astra Business Services PvtLtd

• India
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Production Leader (3rd Party Credit Card Collections)& Quality Analyst

  • Jun 2008 - Jul 2010

  Mentoring the Collectors to achieve their desired targets Help them to resolve the delinquent debts accounts for US based Financial Institutions Such as : Morgan Stanley etc. Quality Analyst: Barging the Live as well as the recorded Collection calls to make sure that the FDCPA law guidelines are followed by the collectors in order to meet the ISO standards to achieve the positive rating from the Entity. Mentoring the Collectors to achieve their desired targets Help them to resolve the delinquent debts accounts for US based Financial Institutions Such as : Morgan Stanley etc. Quality Analyst: Barging the Live as well as the recorded Collection calls to make sure that the FDCPA law guidelines are followed by the collectors in order to meet the ISO standards to achieve the positive rating from the Entity.