New Home Sales Consultant

• Dec 2022 - Present

Project Management Coordinator

• Nov 2016 - Present

Project Coordinator

• Sep 2014 - Present

Optus Established in 1992, an Australian Telco that connects our customers through a full range of communications products including mobile, telephony, broadband, satellite and subscription TV. We look after our own mobile and fixed service networks and continue investment into new technologies like 4G and the National Broadband Network. Project Coordinator – Releases & Deployments As Project Coordinator at Optus, my duties are focused around coordinating the releases, deployments and maintenance of key project control functions, tools and documentation on behalf of the Deployment Team Project Management Office. Key Achievements and Defining Accountabilities: • Communications with branch managers/ regional executives • Develop and overseeing the implementation tracker using both excel and MS project. • Coordinated Releases and Deployments of IPTEL Services( Telephony and WAN upgrades) • Following up with resources to get accurate ANZ Branch/ Business/Retail agencies Users Data. • Follow up with Hardware requests with Vendors. • Communication with ANZ branch managers / regional executives in upgrading 318 sites for deployment of their telephony and WAN upgrades; • Follow up with issues to ANZ stakeholders, resolving issues and mitigating risks associated with the deployment. This includes support for laptops, phones, printers and mobile handsets as well as applications, software and user access; • Customer / stakeholder management and fostering good client relationships; • Reporting project status using the implementation tracker utilising Excel plus formulas and V-Lookups; • Following up on change requests and approvals; • Performing QA on quality customer communications strategy and overseeing customer relations; Achievements: • Successfully upgraded 318 ANZ branches all over Australia with IP telephony.

Project Coordinator

• 2013 - Sep 2014

Shrey Technology works with business owners on how to grow sustainable business growth with cost effective solutions in terms of Consulting, System Analysis, Design, Core development of new systems along with up-gradation, troubleshooting & maintenance of legacy IT systems. Project Coordinator – Releases, Deployments & program Coordinator Key Achievements and Defining Accountabilities: • Coordinating and identifying project requirements and for new clients and existing clients, Updating and tracking financials, accruals and forecasting using Excel, MSP and MSP Server; • Contributing to Statement of Work responses, creating schedules from scratch to monitor project deliverables, milestones and reporting; • Work closely with various stakeholders and Subject Matter Experts (SMEs) to formulate and produce business requirements, along with enhancements to existing systems. • Updated project quality, change, action and lesson learned logs and other support tools via following up with project team members for status updates and in maintaining and tracking project schedule; • Work closely with various stakeholders and Subject Matter Experts (SMEs) to formulate and produce business requirements, along with enhancements to existing systems. Achievements: Successfully implemented “Client Management System” a web based intranet solution for http://aeccglobal.com/ to provide core functionality & features related to student’s migration. This tool helps to track student admission, visa details, and visa status along with the master repository of institutes, sub agents, associate details & invoicing. This tool enables to track & maintain E2E flow of student migration procedure and ease to use for end customers from day to day transactions. This solution is geographically implemented in multiple locations of Melbourne, Sydney, Nepal & India as this is flexible in nature to implement & maintain for admin perspective.

Project Coordinator

• 2010 - 2013

UXC Connect is part of UXC, the largest Australian-owned IT company. We provide innovative solutions that help our customers do things faster and smarter and provide them with sustainable competitive advantage. Project Coordinator - Applications Migration, Releases, Delivery & Program Coordinator (Worksafe and TAC)As Project Coordinator I worked closely with project managers, technical groups, vendors and organisational change management team (WorkSafe and TAC) to ensure programme processes are complied with, business readiness is achieved, to monitor risk/ issues and ensure effective project and programme strategies were enforced.Key Achievements and Defining Accountabilities:• Coordination of the migration program activities for Medibank, Worksafe and TAC project plans and works according to plans developed by the programme implementers’ and team and translates those portions of customer requirements • Analysis of change, creation and deployment of business critical impact assessments and change requests in particular to capture all release coordination of both minor and major Assessing and analysing release components. Providing input to release scheduling. This included undertaking builds in coordination with testers and component specialists to maintain and administer the tools and where possible, information exchange with Configuration Management;• Reporting and tracking progress and status (i.e. on track, delayed, rework, approved, etc.) of all transformation plans undergoing review and approval;• Used Microsoft Project for scheduling, resource management, budgeting, and milestone tracking and analysis; Achievements:• Successfully coordinated Windows 7 deployment. • Successfully coordinated transition from lotus notes to Exchange.• Created & updated detailed Time shooting process for both external and internal resources on SharePoint to generate monthly revenue on time for Time & Material. • Completed Prince 2 foundation certificate

Senior Service Desk Analyst

• 2009 - 2010

Key Achievements and Defining Accountabilities:• As a Health Solution Division responsibility Head my role is to make sure efficient work flow of HSD issues and request.• Working collectively with Medibank IT to manage security requests.• Responsible for providing the Service Desk facility to provide a systematic, timely and responsive approach to staff requests for assistance in the operation of software and hardware systems.• Delegated/assigned tasks and ensured outcomes through others;• Handle escalations to ensure outstanding jobs are handled promptly• Responsible for training various troubleshooting steps and techniques to new team members and provide written documentation in the Knowledge Base for Team Members to follow troubleshooting steps when required• First point of IT support over the phone, email and remotely to staff across the Medibank organization • Updated more than 50 knowledge base articles for IT Service Desk.• Using various Telstra applications and database while supporting.• Responsible to Remote Desktop to Various Servers to provide different sorts of access to users as required• Liaise with higher Levels of IT department and other external areas to resolve system and connectivity faults • Manage and maintain personal and account information in the Client database and using a call logging application called ITSM to create Tickets or Cases• Supported project planning, scheduling, monitoring, and reporting activities;• Assisted PMO with staffing requirements for desktop and helpdesk resources.• Participated in activities associated with delivering the agreed project from feasibility through to implementation.Achievements:• Year 2009 had been an exceptional year of growth for me, from performing HSD responsibility head duties, to becoming acting Service desk 2IC, to the acting Service Desk team leader. • Achieve recognition and promoted to IT Project Coordinator role.

Customer Service Representative

• 2008 - 2008

Rooman Technologies Works in academic partnership with companies like NOVELL, Red Hat, Microsoft and placement partners like Samsung, IBM, TATA, D-link, LG and WIPRO, Roman has over 66 training canter’s all over India, delivering hardware and internet services and training to individuals and businesses. Sr. Service Desk Analyst Key Achievements and Defining Accountabilities: • IT support over the phone and face to face to support client from home to corporate label. • Installation of Windows 98, XP, 2000 and 2003 Workstations/Servers, Server Administration and network services • Research, diagnose and resolve technical issues in training labs. • Coordinate with hardware/software vendors and finalize the purchase. • Train and support end users on Windows. • Maintaining Network Lab for CCNA training delivery. Achievements: • Refreshed more than 2000 old & hybrid brands of desktops across the enterprise. Maintaining a standardized brand and similar configuration of hardware across the enterprise, to meet the business requirements and to improve the overall user’s experience. • Successfully refreshed the existing entry level printers with the new heavy duty duplexed Multifunctional printers across the enterprise. Benefit: Significant cost saving on paper consumption. Improved printing speed, reduced downtime & maintenance cost.

Service Desk Analyst

• 2004 - 2007

Key Achievements and Defining Accountabilities: • Morning server checks, Follow up with the log tickets. • Experienced with troubleshooting relating to Windows 2000/2003 Active Directory, DNS account lockout, networking, AD and File replication, Site management, and permission and group policies. • Remote Administration using Terminal Service. • Installing workstations, Servers, Server Administration and network services. • Maintaining the Network Infrastructure, Installation, configuration of network client workstations and Servers. Achievements: • Played a key role in the review of training after the first launch, providing valuable input to the Learning and Development teams on potential improvements, resulting in enhanced training being delivered to future launches.