Experience

1 Service Source, Inc.

• Consumer Services
• 100 - 200 Employee

• Quality Assurance

  • Nov 2017 - Present



ServiceSource

• Quality Assurance Specialist

  • Nov 2017 - Present



Intelenet Global Services

• Customer Service Representive - Financial

  • May 2016 - Aug 2017

  • Assist customer query about their bank account details and financial transactions.• Assist customers in using the online banking website and mobile banking app. • Assist customer query about their bank account details and financial transactions.• Assist customers in using the online banking website and mobile banking app.



C3/CustomerContactChannels, Inc.

• United States
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Sales Reservation Specialist

  • May 2013 - Feb 2016

  • Professionally handle high volume incoming inquiries from client’s products and services.• Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customer regarding products and services.• Resolve customer issues via one call resolution guidelines and/or escalated process.• Meet or exceed company and client performance metrics. • Maintain a balance between company policy and customer benefit in decision-making. • Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers. Responsible for call disposition or compiling and generating reports as required.