Experience

New West Truck Centres

• Canada
• Truck Transportation
• 1 - 100 Employee

• Vice President Operations

  • Jun 2020 - Present

  Calgary, Canada Area Oversee day-to-day operations of all Dealer locations.

• General Manager

  • Mar 2019 - Jun 2020

  Oversee day-to-day operations at our Calgary Dealership, Body Shop and PDI Centre

• Director of Service

  • Feb 2016 - Mar 2019

  All Locations - Manage all aspects of the Service Departments at all branches representing 4 product lines, including: Freightliner, Autocar, Mitsubishi Fuso and Sport Chassis. - HR responsibility includes up to 80 direct reports including: Service Managers, Shop Foremen, Service Advisers and Warranty Administrators, - Implement 5S and LEAN initiatives throughout the Dealer Network with an emphasis on continuous improvement. - Proactively coach employees for improvement and performance -… Show more - Manage all aspects of the Service Departments at all branches representing 4 product lines, including: Freightliner, Autocar, Mitsubishi Fuso and Sport Chassis. - HR responsibility includes up to 80 direct reports including: Service Managers, Shop Foremen, Service Advisers and Warranty Administrators, - Implement 5S and LEAN initiatives throughout the Dealer Network with an emphasis on continuous improvement. - Proactively coach employees for improvement and performance - Proactively engage with fleet customers to ensure that we are delivering the highest possible level of customer service. - Forecast sales volumes and maintain consistent operating costs - Streamline internal processes to eliminate waste

• Service Manager

  • Sep 2014 - Feb 2016

  Calgary, Canada Area - Manage all aspects of the Service Department representing 4 product lines, including: Freightliner, Autocar, Mitsubishi Fuso and Sport Chassis. - HR responsibility includes up to 50 direct reports including: Shop Foreman, Service Advisors, Warranty Administrators, Dispatcher, Shop Hands and Service Technicians - Implement 5S and LEAN initiatives throughout the Department with an emphasis on continuous improvement. - Proactively coach employees for improvement and performance -… Show more - Manage all aspects of the Service Department representing 4 product lines, including: Freightliner, Autocar, Mitsubishi Fuso and Sport Chassis. - HR responsibility includes up to 50 direct reports including: Shop Foreman, Service Advisors, Warranty Administrators, Dispatcher, Shop Hands and Service Technicians - Implement 5S and LEAN initiatives throughout the Department with an emphasis on continuous improvement. - Proactively coach employees for improvement and performance - Proactively engage with fleet customers to ensure that we are delivering the highest possible level of customer service. - Forecast sales volumes and maintain consistent operating costs - Streamline internal processes to eliminate waste



WM

• United States
• Environmental Services
• 700 & Above Employee

• District Fleet Manager

  • Feb 2011 - Sep 2014

  Edmonton Alberta Responsibilites include: - Manage all maintenance functions at multiple facilities in Western Canada - Planning and scheduling equipment utilization with other managers on site - Projecting and budgeting maintenance expenditures and maintaining consistent operating costs - Providing leadership and developing employees through use of coaching and recognizing improvement opportunities - Selecting, disciplining, training, evaluating employees in both Union and Non-Union… Show more Responsibilites include: - Manage all maintenance functions at multiple facilities in Western Canada - Planning and scheduling equipment utilization with other managers on site - Projecting and budgeting maintenance expenditures and maintaining consistent operating costs - Providing leadership and developing employees through use of coaching and recognizing improvement opportunities - Selecting, disciplining, training, evaluating employees in both Union and Non-Union positions - Provide input into termination, compensation and promotion decisions - Process warranty claims with third parties - Manage third party repairs Show less



Northern Industrial Carriers

• Shop Foreman/Manager

  • Jan 2010 - Feb 2011

  Edmonton, Canada Area Responsibilites include: - Manage all maintenance functions at multiple facilities in Western Canada - Planning and scheduling equipment utilization with other managers on site - Maintaining consistent operating costs - Predict annual parts spend and procure shop supplies and inventory - Assist in and evaluate new equipment purchases to ensure vehicle specifications are inline with business needs - Process warranty claims with third parties - Manage third party repairs -… Show more Responsibilites include: - Manage all maintenance functions at multiple facilities in Western Canada - Planning and scheduling equipment utilization with other managers on site - Maintaining consistent operating costs - Predict annual parts spend and procure shop supplies and inventory - Assist in and evaluate new equipment purchases to ensure vehicle specifications are inline with business needs - Process warranty claims with third parties - Manage third party repairs - Providing leadership and developing employees through use of coaching and recognizing improvement opportunities Show less



Midwest Truck Centre

• Service Manager

  • Feb 2009 - Jan 2010

  Lloydminster, Alberta Responsibilites include: - Manage all Service Department Functions - Planning and scheduling of equipment repairs to ensure customer satisfaction - Apply labor charges, review parts and sign off on all invoices - Work closely with Parts Department and Warranty Admin - Oversee Commercial Vehicle Inspection Programs for Alberta and Sask. - Coach and Develop employees



Nortrux Inc.

• Canada
• Truck Transportation
• 1 - 100 Employee

• Maintenance Mechanic/Lead Hand

  • Jun 2004 - Oct 2008

  Edmonton, Canada Area - Perform both warranty and non warranty repairs in a dealership environment - Provide leadership and assist in training of less experienced technicians - Effectively troubleshoot all repairs under the Heavy Equipment Technician Trade - Perform Shop Foreman duties as required - Build estimates and advise customers as required