Experience

SysGen Solutions Group

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Solutions Architect

  • Nov 2020 - Present



Archangel Technologies Inc.

• President & CEO

  • May 2017 - Present

  In today’s business world, you either stay ahead of the competition or fall by the wayside. Every great company has three important characteristic: a great idea, the best people, and the right technology. Not all companies have the time, the resources or the expertise to effectively maintain and support their technology infrastructure (not to mention the cost associated with this kind of undertaking). Whether you are a small group working out of a garage or occupy several floors in downtown Calgary, your infrastructure is important.With Archangel Technologies as your Managed Service Provider (MSP), you can be confident that “We have you covered.” With a daily onsite presence and 24/7 monitoring, our team of consultants proactively maintain and manage your Information Technology infrastructure including network devices, servers, desktops, laptops and applications whether on premise or cloud based.24/7 Monitoring Daily onsite presence Resolutions to user support requestMobile SupportOil and Gas Application SupportStrategic PlanningUpgrade to server and desktops Fixed Monthly FeeAnnual BudgetingQuarterly Inventory and AuditInfrastructure SupportNetwork SupportVendor Support Application Support



Glenbriar Technologies Inc

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• Manager, IT Consulting

  • Mar 2014 - May 2017

  - Manage the daily activities of the IT Consulting Team which includes proper resolution of ticket escalations and day to day project management timelines.- Increase productivity of the team.- Act as manager and mentor to develop staff.- Function as a point-of-contact for problem identification and resolution for issues that have been escalated by the IT Consulting technicians, service desk or customer relationship managers.- Communicate with all parties in a constructive manner to guarantee customer expectations are met.- Maintain awareness of all outstanding customer issues both pre- and post-delivery and provide status to clients as necessary.- Perform follow-up to verify final resolution and determine customer satisfaction level.- Interface with appropriate technical personnel for customer problems that cannot be resolved effectively.- Provide accurate reports and metrics to company management on status and budget of on-going projects and agreements.- Understand overall IT Consulting objectives, as well as the role and function of each team member.- Manage the development of the team by ensuring that daily tasks and activities are in line with their career interests.- Assist the IT Consulting team in design and development tasks.- Drive problem investigation and resolution as required.- Ensure that risks are identified, communicated, and mitigated and that services and projects are delivered successfully through to production.- Design and maintain process documentation for the IT Consulting team.- Manage the process of implementing change efficiently and effectively.



Propak Systems Ltd.

• Canada
• Oil and Gas
• 400 - 500 Employee

• Enterprise Solutions Architect

  • May 2011 - Jan 2014

  Responsible for translating the client's business requirements into specific systems, applications or process designs with interlocked financial modeling for very large complex technical solutions. Analyzes customer service requirements and designs service solutions to meet those objectives. Serves as a primary expert to construct the specific solution, scope document, risk profile, and corresponding financials. Maintains and utilizes detailed industry and internal services knowledge in the construction of industry-leading services solutions, including expert working level knowledge of the processes, technologies, and people components involved in the services arena. Uses expertise to construct specific and detailed solutions that encompass process, technology, and staffing plans for customer sales opportunities. Constructs risk assessments and corresponding remediation plans relative to complex services proposals. Participates in the construction of detailed financial models that align with complex services proposals. Composes Statement of Work or other documents, using departmental automation tools as available, to craft detailed and accurate deliverables that specify processes, technology, staffing, and project management involved in proposed services solutions. As needed, provides a "trusted expert advisor" role as a Subject Matter Expert for technical services, to both internal and external customers, ranging from formal advice to internal and external customer presentations. Follows all organizational Standard Operating Procedures relative to cost modeling, approvals and reviews, and all other associated workflow and deliverables.Also, responsible for SharePoint and ERP administration, maintenance, and support.



Esmo Solutions

• Owner

  • Jun 2010 - Jan 2012



OPI Systems Inc

• IT Manager

  • Sep 2009 - Mar 2011



Shop9000

• Software Development

• Technical Consultant

  • 2006 - 2009