Experience

E.ON Sverige

• Sweden
• Utilities
• 500 - 600 Employee

• Head of Operations and Customer Service E.ON Drive Sweden/Norway

  • Jul 2022 - Present

  E.ON Drive represents E.ON's electric mobility business. It focuses on selling, deploying and operating EV charging solutions for all customer segments. I am responsible for operations, service and support of E.ON Drive's charging network in Sweden and Norway. Achievements > Ranked 2nd best charging network in Sweden 2022 based on customer experience > Grew the SE/NO team from 8 to 12 colleagues > Stabilized operations and improved cost control and Gross… Show more E.ON Drive represents E.ON's electric mobility business. It focuses on selling, deploying and operating EV charging solutions for all customer segments. I am responsible for operations, service and support of E.ON Drive's charging network in Sweden and Norway. Achievements > Ranked 2nd best charging network in Sweden 2022 based on customer experience > Grew the SE/NO team from 8 to 12 colleagues > Stabilized operations and improved cost control and Gross Margin > Implemented new Operations part focused on eTransport (electric Heavy Duty trucks and busses) > Re-designed the ticket handling system and processes with very positive outcome > Outsourced part of 1st line to further improve customer experience and cost

• Interim Head of Operations and Customer Service E.ON Drive Denmark

  • Jul 2022 - Dec 2022

  Interim postition while recruiting for a successor in Denmark as the organization transformed from Nordic to European.

• Head of Operations eMobility Nordic

  • Mar 2021 - Jun 2022

  I was responsible for operations, service and support of E.ON Drive's charging network in Sweden, Denmark and Norway, the 2nd largest in the Nordics and one of the largest in Europe at the time. Achievements > Grew the team from 7 to 12 colleagues. Developed 2 colleagues into leadership roles > Established SLA to support the carve out of E.ON's public CPO business to E.ON Drive Infrastructure > Initiated outsourcing of part of 1st line support to improve CSAT and reduce… Show more I was responsible for operations, service and support of E.ON Drive's charging network in Sweden, Denmark and Norway, the 2nd largest in the Nordics and one of the largest in Europe at the time. Achievements > Grew the team from 7 to 12 colleagues. Developed 2 colleagues into leadership roles > Established SLA to support the carve out of E.ON's public CPO business to E.ON Drive Infrastructure > Initiated outsourcing of part of 1st line support to improve CSAT and reduce cost

• Team Leader Operations eMobility Nordic

  • Dec 2019 - Mar 2021

  I was responsible for operations, service and support of E.ON Drive's charging network in Sweden, Denmark and Norway, the 2nd largest in the Nordics and one of the largest in Europe at the time. Achievements > Re-organized the local national teams to a single unit in order to improve collaboration, align way of working and learn from each other > Stabilized operations and improved cost control and Nordic Gross Margin > Eastablished regular KPI follow-up > Improved… Show more I was responsible for operations, service and support of E.ON Drive's charging network in Sweden, Denmark and Norway, the 2nd largest in the Nordics and one of the largest in Europe at the time. Achievements > Re-organized the local national teams to a single unit in order to improve collaboration, align way of working and learn from each other > Stabilized operations and improved cost control and Nordic Gross Margin > Eastablished regular KPI follow-up > Improved collaboration between departments > Successfully transitioned team to working from home during COVID-19 pandemic

• Deployment Manager eMobility Solutions

  • May 2016 - Dec 2019

  I was mainly responsible for techincal questions related to chargers and backend but considering the small Swedish team at the time all of us were trusted with many other tasks to grow Revenue and Gross Margin. Achievements > Created and built an all new support organization (1st, 2nd, 3rd line support) with processes, training and documentation > Migrated the entire charing network from one backend to another (Virta) > Established and launched a nation wide payment… Show more I was mainly responsible for techincal questions related to chargers and backend but considering the small Swedish team at the time all of us were trusted with many other tasks to grow Revenue and Gross Margin. Achievements > Created and built an all new support organization (1st, 2nd, 3rd line support) with processes, training and documentation > Migrated the entire charing network from one backend to another (Virta) > Established and launched a nation wide payment solution for E.ONs public charging network > Implemented E.ONs first B2C wallbox sales channel on eon.se > Sold and project managed several large B2B projects contributing to Revenue > Enabled the display of V2G live with Nissan Leaf in Kungsbacka during eCar Expo Gothenburg 2019

• Product Developer Energy Solutions

  • Sep 2015 - May 2016

  Product development and project management of energy solution projects. Responsible for product development of EV charging stations towards B2B/B2C customers and lighting towards B2B customers. Technical specialist and technical sale support for charging solutions within eMobility.



JBT FoodTech

• United States
• Machinery Manufacturing
• 700 & Above Employee

• R&D Project Manager

  • Jul 2014 - Aug 2015

  Managing development projects for industrial food processing equipment. Responsible for project time plans and budget. Participating in conceptual research projects both internally and with external partners.

• Senior Refrigeration Engineer

  • Aug 2012 - Jul 2014

  Project and resource planning for refrigeration and commissioning engineers. Technical calculations of heat exchangers, pipes and valves for refrigeration systems running Ammonia (NH3), Carbon Dioxide (CO2), Freons (R404a, R507) and brines (Alcali, Propylene glycol, Ethylene alcohol, Hycool, Tyfoxit). Calculations and trouble shooting of pumped circulation and direct expansion (DX) systems. Project management, technical calculations and design of complete refrigeration systems… Show more Project and resource planning for refrigeration and commissioning engineers. Technical calculations of heat exchangers, pipes and valves for refrigeration systems running Ammonia (NH3), Carbon Dioxide (CO2), Freons (R404a, R507) and brines (Alcali, Propylene glycol, Ethylene alcohol, Hycool, Tyfoxit). Calculations and trouble shooting of pumped circulation and direct expansion (DX) systems. Project management, technical calculations and design of complete refrigeration systems (compressors, condensers, heat exchangers, pipes, valves) running Ammonia for industrial freezing equipment and complying with PED and EN 378. Participate in sales as technical sales support both in house and at customer plants. Calculating equipment costs for the basis to quotations. Refrigeration plant performance analysis on customer sites both proactive as courtesy visit and reactive as problem solving.

• Refrigeration Engineer / Development Engineer

  • Apr 2007 - Jul 2012

  Technical calculations of heat exchangers, pipes and valves for refrigeration systems running Ammonia (NH3), Carbon Dioxide (CO2), Freons (R404a, R507) and brines (Alcali, Propylene glycol, Ethylene alcohol, Hycool, Tyfoxit). Calculations and trouble shooting of pumped circulation and direct expansion (DX) systems. Project management, technical calculations and design of complete refrigeration systems (compressors, condensers, heat exchangers, pipes, valves) running Ammonia for… Show more Technical calculations of heat exchangers, pipes and valves for refrigeration systems running Ammonia (NH3), Carbon Dioxide (CO2), Freons (R404a, R507) and brines (Alcali, Propylene glycol, Ethylene alcohol, Hycool, Tyfoxit). Calculations and trouble shooting of pumped circulation and direct expansion (DX) systems. Project management, technical calculations and design of complete refrigeration systems (compressors, condensers, heat exchangers, pipes, valves) running Ammonia for industrial freezing equipment and complying with PED and EN 378. Participate in sales as technical sales support both in house and at customer plants. Calculating equipment costs for the basis to quotations. Refrigeration plant performance analysis on customer sites both proactive as courtesy visit and reactive as problem solving. Mechanical Design of pressure vessels using AutoCAD LT (2007-2011). Identifying and setting up measuring points for velocity, pressure, temperature and power on a test rig. Running tests, analyse results, follow up results at customer sites and suggest action.

• Project Engineer

  • Feb 2007 - Mar 2007

  Identifying and setting up measuring points for velocity, pressure, temperature and power on a test rig. Running tests and analyse results.