Manna N.
Director of Business Development at Tykans Group Inc.- Claim this Profile
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Bio
Credentials
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Partner Sales Specialization: Governance, Risk and Security
ServiceNowJul, 2019- Nov, 2024 -
Partner Sales Specialization: IT Service Management
ServiceNowJul, 2019- Nov, 2024 -
Partner Sales Specialization: Performance Analytics
ServiceNowJul, 2019- Nov, 2024 -
ServiceNow ITSM Implementation
ServiceNowMay, 2019- Nov, 2024 -
Genesys Certified Associate (GCA) - PureCloud
GenesysJun, 2019- Nov, 2024
Experience
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Tykans Group Inc.
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Canada
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Information Technology & Services
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1 - 100 Employee
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Director of Business Development
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Mar 2020 - Present
Tykans is an innovative, information technology company specializing in breakthrough applications demonstrating that any idea is possible.Serving various provincial health regions, including emergency and other special service organizations, we assist in bridging communication gaps and solving the most challenging messaging demands. Our expertise lies in the development, implementation, and integration of systems by leveraging all possible technologies in order to meet the unique requirements of each of our customers, such as vaccination, surgery, and other medical appointment bookings/ rescheduling/ cancellation/ reminders; close contact communications; COVID-19 test results; patient pre-screening/screening; and isolation release and quarantine communications.
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Project Manager / Business Analyst - Genesys, ServiceNow
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Jul 2018 - Present
Genesys Contact Center Platform• PureCloud• PureEngageServiceNow ITSM Implementation Partner
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HairCareAmerica
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United States
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Wellness and Fitness Services
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100 - 200 Employee
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Market Partner
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Mar 2019 - Present
Offering a premium line of naturally-based, anti-aging hair and skin care products. Offering a premium line of naturally-based, anti-aging hair and skin care products.
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iON United Inc.
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Canada
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Computer and Network Security
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1 - 100 Employee
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Services Architect
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Feb 2018 - Jul 2018
Provided advisory services in developing iON's Professional Services and Managed Services offerings. Developed sales materials related to the service offerings. Participated in pre-sales meetings with clients, scoping and planning sessions, and discovery workshops.
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Project Manager / Business Analyst - IT Security
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Jun 2017 - Feb 2018
Facilitated security assessment interviews, performed gap analysis against the SANS Top 20 Critical Security Controls, and wrote findings and recommendations reports.
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Alberta Energy Regulator (AER)
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Canada
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Oil and Gas
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700 & Above Employee
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Business Analyst - IT Infrastructure / IT Security
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Dec 2014 - Jun 2017
Guided a variety of IT infrastructure projects with a focus on security, eliciting requirements and decisions using interviews, document analysis, requirements workshops, business process descriptions, use cases, scenarios, business analysis, workflow analysis, and data flow diagrams. Analyzed and documented processes, procedures, operational call flows, and workflow. Assisted with transitioning services introduced by projects to the operational team and client service support teams, creating operational processes and creating and delivering training to the Service Desk. Wrote project management plans, planned Professional Services schedule, and wrote RFP’s and scorecards.Projects:• Citrix farm upgrade and migration.• Network modernization project, including core switch and network security appliance upgrades.• Exchange 2007 to 2013 migration.• Active Directory EUB domain to AER domain migration.• Privileged Account Management security standard.• Asset Inventory best practice, gap analysis and recommendations report.• Cisco core switch and network security appliance upgrades.• Self-service password reset solution implementation.
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Cenovus Energy
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Canada
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Oil and Gas
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700 & Above Employee
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Business Analyst - IT Security Operations / Technical Security / Infrastructure Services
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Mar 2011 - Feb 2015
Completed IT infrastructure projects with a focus on security, serving as the liaison between the client, IT groups, solution analysts, technology teams and support teams. Rescued abandoned and wayward projects; stepped into the project role and saw it to successful completion. Elicited requirements and decisions using interviews, document analysis, requirements workshops, business process descriptions, use cases, scenarios, business analysis, tasks, and workflow analysis. Coordinated project activities, assisting with transitioning services introduced by projects to the operational team and client service support teams and created and validated the support processes and documentation with all applicable teams. Wrote project management plans, planned Professional Services schedule and activity, held daily touch point meetings where necessary to ensure on-time completion of all deliverables.Projects:• F5 Load Balancer infrastructure upgrade and migration from Cisco Content Service Switches.• 6000 RSA SecurID token replacement (security breach at RSA) and introduction of soft tokens to users.• ArcSight SIEM enhancement; log sources and use case development.• Wireless infrastructure deployment (corporate, staff mobile devices and guest wireless networks).• Citrix Remote Access service (Citrix Receiver).• Warehouse inventory Maximo mobile solution on barcode scanner devices.• Panasonic ToughPad with NetMotion VPN connection for field users.• Quality of Service (QoS) across LAN and WAN networks.• Vendor selection to provide 24/7 security monitoring service (RFP).• Vendor selection to provide a vulnerability management solution (RFP).• Segregation of the control network systems (SCADA, DCS, PCS) from the corporate network at five largest field locations.• RSA Authentication Manager system upgrade and reliance on Psynch Password Manager tool.• Vendor External Remote Access service migration from unsupported IBM server to standard technology.
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Talisman Energy
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Oil and Gas
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700 & Above Employee
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Project Manager / Business Analyst
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Mar 2008 - Feb 2011
Promoted from BA position to manage project scope, activities, and schedule, presenting information packages to stakeholders for financial approval and as part of the communication plan. Led and completed the delivery of two critical projects: Meeting Rooms Upgrade and Standardization and Video Conferencing Improvement. Facilitated RFP evaluation and selected vendors to provide AV technology and installation service. Facilitated discussions and resolved issues between project team, IT, Facilities, and vendor SMEs to agree on AV technology and room design for Talisman’s use and expectations of meeting rooms.• Using daily meetings to contain issues and hold vendors accountable to time an quality delivery of all services.• Worked with Facilities & Office Services to improve the function and image of meeting rooms with industry best practices, room constraints, and user needs, resulting in a more usable workspace.• Coordinated the installation schedule with the vendor, Facilities, meeting room administrator, meeting room IT support, and end-user champions to ensure timely completion of the projects.• Received high praise from Talisman staff for the design and functional specifications documents for the touch screen user interface to control the room’s audio and visual equipment, replaced the Polycom conference phone, and replaced the Polycom video conference remote control.• Created a presentation package and presented to support teams: Facilities, Office Services, Desktop Services, and IT Business Analyst teams. • Facilitated showcase for all the Administrative Assistants.Helped create Talisman’s Collaboration Vision and Strategy, identifying opportunities and proposing a roadmap to improve Talisman’s collaborative environment. • Researched marketplace trends and best practices in the collaboration arena.• Assisted in business user and peer company interviews.• Assessed Talisman’s current maturity level in the various enablers of collaboration.
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Devon Energy
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United States
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Oil and Gas
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700 & Above Employee
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Business Analyst
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Dec 2005 - Feb 2008
Managed Devon’s intranet environment (created using Documentum WebPublisher and Microsoft SharePoint). Analyzed business requirements, coordinated estimates, and prioritized enhancement work with operational support based on available resources and implementation schedule, successfully resolving conflicting priorities and requirements. Collaborated across business, delivery groups and infrastructure resources to ensure standards were applied and consistency in technology solutions achieved. • Re-established a positive working relationship between the Business, Information & Technology Department and Corporate Communications by supporting clients through updates on all changes and technological challenges.• Documented user requirements, created use cases, and test cases and wrote user guides and QRCs.• Tested code fixes and enhancements, logged bugs and obtained client sign-off on all work completed.
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Health | Santé
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Canada
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Government Administration
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700 & Above Employee
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Project Manager / Business Analyst
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May 2003 - Dec 2005
Managed multiple projects in the home health care industry, representing IT on cross-functional project teams and initiatives in the software development lifecycle of an information and referral web application, application migration from DataGeneral Unix server to Windows server, and facilitating the software development for a pilot medication management service through customization of the third-party product. Supported users in making informed decisions about third-party vendor solutions and features. Ensured all technology options were considered and appropriate technical resources were consulted for input.• Conducted requirements gathering meetings with five business units to understand and evaluate new and changed business requirement.• Directed the design and development of a web-based, Information and Referral database from initial launch to Release 2, as well as created and delivered education sessions.• Managed $170K in annual contractual obligations and vendor relations, issuing work authorizations based on cost vs. benefits analysis.• Consulted with the technical team and outsourcing partners to ensure requirements were addressed, supporting the design, development, testing, and implementation activities.• Coordinated the User Acceptance Test process, developing test strategies and test plans in consultation with users.
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BMO
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Canada
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Financial Services
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700 & Above Employee
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Team Lead / Business Analyst
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May 2001 - Apr 2003
Promoted to Team Lead of the Business Services Team to improve processes between several teams within the Network & Systems division. • Mentored team members to improve their business and technical skills; motivated and encouraged team members to persevere through challenging work; recognized and acknowledged good works and display of company values. • Identified opportunities to improve business processes; identified roles and responsibilities, documented current processes, identified gaps and offered recommendations.• Improved customer relations with business clients, project teams and developers by truly understanding their requirements and concerns, and then addressing them with the vendor.
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Education
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1999 - 2001
York University
Professional & Technical Writing Certificate, Writing -
2014 - 2019
ISACA
CISM, Information Security Management -
2013 - 2014
PCI Security Standards Council
PCI QSA, Qualified Security Assessor -
2000 - 2001
Information Technology Institute (Toronto)
Applied Information Technology Diploma, Business Analysis, Computer Programming -
1992 - 1997
University of Calgary
Bachelor of Science (B.Sc.) Degrees, Microbiology, Geography
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