Manjusha Pandey
Assistant Manager at CENTRAL BANK OF INDIA- Claim this Profile
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Bio
Credentials
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Customer Relationship Management
Great LearningJul, 2023- Nov, 2024 -
Financial Risk Analytics
Great LearningJul, 2023- Nov, 2024 -
Pearson Microsoft Excel 2019
PearsonJul, 2023- Nov, 2024 -
CAIIB
Indian Institute of Banking and FinanceApr, 2019- Nov, 2024
Experience
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Central Bank of India
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India
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Banking
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700 & Above Employee
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Assistant Manager
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Jul 2021 - Present
• Lead generation role: Identifying potential new sales opportunities and generating leads.• Client engagement role: Establishing relationships with customers and helping the clients manage their accounts and products. • Problem-solving role: Listening to customers’ issues and providing solutions. Resolving the customers’ complaints and achieving customer delight.• Banking technology leveraging role: Helping and guiding the clients to use the bank’s mobile banking application and alternative delivery channels, and helping the clients better manage their banking needs. • Sales role: Achieving sales targets as a part of corporate goals Show less
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Customer Service Representative
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Jul 2016 - Jun 2021
Process Transactions: Payment and receipt of cash from Bank customers. Ensuring all transactions are recorded correctly and promptly.Cash Management: To count, verify, and reconcile cash at the beginning and end of each day. Maintain accurate records of transactions, including payments, receipts, and discrepancies. Adhered to cash handling policies and procedures of the bank to maintain security and prevent fraud.Customer Service: Provided excellent customer service like greeting customers, answering their inquiries, and providing assistance in a friendly and professional manner. Sales Support: To cross-sell products or services available in my bank like Life & Health Insurance, credit cards, Government schemes like PMJDY, PMSBY, PMBIMA, etc. as per the customers' suitability. Compliance: To adhere to all policies and procedures of banking operations related to cash handling, fraud prevention, security, and customer privacy. Always stay informed about the latest guidelines and regulations and ensure compliance with RBI regulations and bank guidelines. Show less
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Education
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2007 - 2011
Visvesvaraya Technological University
B.E., Computer Science -
2023 -
Humber College
Pursuing Postgraduate diploma, Global Business Management
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