Experience

Fujirebio Holdings, Inc.

• Japan
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Technical Support Seniour Manager - South India

  • Mar 2018 - Present

  Installation, Technical Support, Customer Complaint Handling, Troubleshooting, Application support, Demonstration and Team Management and Managing Key Accounts. • Directs the coordination of technical and administrative support activities including repair, preventative maintenance and engineering change upgrades in order to provide the highest level of service, maximize customer satisfaction and achieve financial objectives. • Provides direction for the delivery of pre- and post-sales services and support to customers. • Participates in the resolution of customer concerns and defining and developing a customer contact strategy. • Ensures adequate records and systems are maintained. • Schedules personnel responding to critical situations. • Analyzes operational processes, escalation procedures and performs training needs assessments for identifying opportunities for service delivery improvements and value add to the customer. • Manages a profit and loss center. Show less



Meril

• India
• Medical Device
• 700 & Above Employee

• Regional Service Manager for Karnataka and Tamilu Nadu

  • Jun 2013 - Mar 2018

  Installation, Technical Support, Customer Complaint Handling, Troubleshooting, Application support, Demonstration and Team Management and Managing Key Accounts. Annual Service budget for the region, Achieve Service revenue through AMCs / CMCs. Providing Service Solutions to end-customers Install, repair, maintain and service to dealer sold products in the region assigned by the Service Head. Ensure smooth flow of pair by collaborating & cooperating with regional sales teams to meet customer expectations. Service Spares & Inventory Management Maintain proper records of job-flow / work orders, spares utilization and inventory. Customer Management Develop relationships with key Customer. Show less



CL Micromed Pvt ltd (Eschweiler- Germany)

• Zonal Service and Application Manager – South India,

  • May 2011 - Jun 2013

  Installation, Technical Support, Customer Complaint Handling, Troubleshooting, Application, Demonstration and Team Management, Managing Key Accounts and Solved major technical issues in different parts of the country. • Directs the coordination of technical and administrative support activities including repair, preventative maintenance and engineering change upgrades in order to provide the highest level of service, maximize customer satisfaction and achieve financial objectives. • Provides direction for the delivery of pre- and post-sales services and support to customers. • Participates in the resolution of customer concerns and defining and developing a customer contact strategy. • Ensures adequate records and systems are maintained. • Schedules personnel responding to critical situations. • Analyzes operational processes, escalation procedures and performs training needs assessments for identifying opportunities for service delivery improvements and value add to the customer. • Manages a profit and loss center. Show less



Transasia Bio-Medicals Ltd.

• India
• Medical Device
• 700 & Above Employee

• Senior Service Engineer

  • Apr 2010 - May 2011

  Basically technical support engineer holds the responsibility of Installation, Servicing, Application, Demonstration and technical training to the customers with the support of whole team in the field of Biochemistry, Hematology, Gynecology and CSSD. Handling Key account customers and giving service, application and demarcation and training support to High end customers. Basically technical support engineer holds the responsibility of Installation, Servicing, Application, Demonstration and technical training to the customers with the support of whole team in the field of Biochemistry, Hematology, Gynecology and CSSD. Handling Key account customers and giving service, application and demarcation and training support to High end customers.



NIHON KOHDEN INDIA

• India
• Medical Equipment Manufacturing
• 100 - 200 Employee

• Service Engineer

  • Jul 2004 - Apr 2010

  Installation, Servicing, Application, Demonstration and technical training to the customers Installation, Servicing, Application, Demonstration and technical training to the customers