Experience

Citytech Software DMCC | Microsoft Solution Partner

• United Arab Emirates
• IT Services and IT Consulting
• 1 - 100 Employee

• Microsoft Dynamics Business Central - Functional Consultant

  • Jun 2021 - Present

  • Implemented and trained end-users on Microsoft Dynamics Business Central . • Onsite training to end users. • Complete Configuration on MS Business Central - Standard Functionalities (Finance Module/ Purchase and Sales Module). • Prepare customized training materials and deliver training. • Data migration and provide expert advice about data cleansing. • Provide support during User Acceptance Testing and post Go Live. • Provide support & guidance to aid in improving planned approaches to the development of solutions. • Meetings with key leaders and collaborate with project team to ensure timely decision-making and effective communication between project stakeholders at all levels. • Closely monitor the Job queues to check whether the job is running fine. • Working closely with the account management team to maintain high levels of customer satisfaction throughout the customer lifecycle. Show less



Manipal Academy of Higher Education - MAHE, Dubai

• United Arab Emirates
• Higher Education
• 100 - 200 Employee

• Assistant Manager - ERP and Applications

  • Jan 2019 - Jun 2021

  • Manage and Support the MSD application and take care of the Configuration request of the application. • Provide software application training to end users on as need basis. Security audit planning also calibrated. • Implementation of policies and processes. • ERP implementation – from SAP to MSD NAV 2016. • Coordinate with internal stakeholders on technical problems and service requests such as Incident Management Problem Management, Change Management, Request Management and Risk Assessment. • Publish all Release and Communication Plan before any minor or major deployment or configuration which affects production hence leading to downtime. • Have experience in pulling usage reports from SQL Server 2008 R2 with having define query in place and hence publish monthly, quarterly, and yearly report on the project. • Best knowledge on Google Slides/Docs/sheets – on Reporting and Usage. • Participate with development staff in testing new releases of the product on the pre- production and giving inputs on how to enhance them for further improvement. • Facilitate problem-solving between end user and development staff. • Proactive monitoring of services and schedulers on Microsoft Servers • Involved in trend analysis and monthly report development of the incoming request and their volumetric analysis • Running existing SQL queries to find monthly usage of application and addition of new users to the app. • Developing PPT for training based on the business modules Show less



PositiveEdge Solutions ME

• United Arab Emirates
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Technical Support Engineer

  • Jan 2017 - Sep 2018

  • Comprehensive knowledge on administrative role and other functionalities which is widely used on MS Dynamics 2011/12/13 and MS Dynamics 365 – All the modules. • Provide software application training to end users on as need basis • Coordinate with customer on technical problems and service requests such as Incident Management, Problem Management, Change Management, Request Management and Risk Assessment. • Publish all Release and Communication Plan before any minor or major deployment or configuration which affects production hence leading to downtime. • Have experience in pulling usage reports from SQL Server 2008 R2 with having define query in place and hence publish monthly, quarterly and yearly report on the project. • Best knowledge on Google Slides/Docs/sheets – on Reporting and Usage. • Triage an incoming request and gather all necessary details about the request and update the customer on the release • Participate with development staff in testing new releases of the product • Facilitate problem-solving between end user and development staff • Proactive monitoring of services and schedulers on Microsoft Servers • Implementing CSR/SSL certificates on the servers and mapping them to the corresponding DNS’s on the app server. • Complete knowledge on certificate binding on the windows 2008 R2 server and windows 2012 R2server. • Active monitoring of request response time of application using FIDDLER • Extensive Knowledge on IIS - Internet Information Services • Involved in trend analysis and monthly report development of the incoming request and their volumetric analysis • Running existing SQL queries to find monthly usage of application and addition of new users to the app. • Developing PPT for training based on the business modules Show less



Lyra Infosystems

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Support Engineer

  • Dec 2014 - Jan 2017



TALKIFI - Empowering Business Through Telephony, Email & SMS

• IT Services and IT Consulting

• Network Engineer

  • Feb 2013 - Oct 2013

  Network engineer Network engineer



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support Engineer

  • Jun 2011 - Jan 2013

  Technical Support Engineer Technical Support Engineer



Max Balaji Design Consultant

• Bangalore

• Assistant Operational Associate

  • Feb 2007 - Dec 2010

  Worked as system admin and network administrator Worked as system admin and network administrator