Experience

MPS Networks Limited

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior IT Infrastructure, Data Networks & Projects Engineer

  • Jul 2022 - Present

  I am currently working mainly on projects but also helping out on general day to day tickets. Projects I work on involve complete SharePoint migration from onsite server shares to a SharePoint Documents Site created from scratch. Adding FortiGate firewall or Aruba Switches to existing network infrastructures, this involves full site surveys, configuration and installing the firewalls/switches. Rolling out Barracuda Archiving & Complete email protection for our clients. email migrations from on prem to M365. Server migrations from on prem to Azure Cloud.Create and Update documentation where required. This consists of general documentation as well as SoW for projects and also complete step by step guides for our SharePoint which will help the business on the long run.I also continue with the same work as my previous role for MPS which consists of 1st, 2nd & 3rd Line Tickets, making sure these are actioned and resolved within SLA. Things I get involved with on IT side are Azure AD, Teams, Exchange, SharePoint, M365 Services, O365, Server 2012, 2019 & VMWare, Local AD, DHCP, DNS, Datto & VeeamData Networks consists of investigating PSTN line faults. Configuring, Installing & Resolving issues of DrayTek Routers, Aruba Switches & FortiGate Firewalls, also configuring VLANs & Port Tagging where required. General site network issues from simple things like slow network, no connectivity to more complex issues involving complete site downs. Show less

• IT Infrastructure, Data Networks & Projects Engineer

  • Mar 2022 - Jul 2022

  Current role consists of 1st, 2nd & 3rd Line Tickets, making sure these are actioned and resolved within SLA. Things I get involved with on IT side are Azure AD, Teams, Exchange, SharePoint, M365 Services, O365, Server 2012, 2019 & VMWare, Local AD, DHCP, DNS, Datto & VeeamData Networks consists of investigating PSTN line faults. Configuring, Installing & Resolving issues of DrayTek Routers, Aruba Switches & FortiGate Firewalls, also configuring VLANs & Port Tagging where required. General site network issues from simple things like slow network, no connectivity to more complex issues involving complete site downs.Create and Update documentation where required. This includes updating documentation for Infrastructure upgrades, new clients coming on board and also general step by step guides for our day-to-day tickets which will help colleagues if they have never done a certain task before. Show less



OGL Software

• United Kingdom
• Software Development
• 100 - 200 Employee

• Senior Field Support Engineer

  • Aug 2021 - Mar 2022

  Senior Field Support Engineer for OGL working in all areas of IT. Key responsibilities include troubleshooting Server and Network issues, Watchguard Firewalls and Datto Backups. • Provide end to end service from 1st/2nd/3rd Line Support to clients • OS Installs for Servers and PC’s (Windows, ESXi) • Installs for Carbon Black & Kaspersky • Install, Configure & Manage Watchguard Firewalls, Aruba Switches and Draytek Routers & Aps • Ensure we stay on top of engineer kit stock which could be needed anytime when visiting client sites • Communicating with various departments before attending sites to get complete knowledge of issue • Printer Support Software & Hardware • Datto backup •Veeam Show less



Unisys

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Network Engineer

  • Apr 2017 - Aug 2021

  Field based role for Installations & Maintenance of various systems which includes hardware and software issues. Some of the main systems I work on include Dell Servers and Storage, Quantum Backup Devices and Cisco Routers, Switches. We also offer 2nd/3rd Line IT Support for some sites around the West Midlands. Last year I was the Fastest Dell Engineer from Unisys in the UK with a 98% first visit fix. This shows I am very good at achieving targets required for the company. I have hit every target required every year in this position and most have been with outstanding results. I also currently assist in manage and leading a team of 24 engineers along side my manager. This includes setting daily targets, managing call SLAs as well as managing engineer training/overtime and out of hour schedules. Show less



Xerox

• United States
• Business Consulting and Services
• 700 & Above Employee

• Field Engineer

  • Aug 2012 - Mar 2017

  I started off at Xerox as a repair engineer for the printers to being promoted within 18 months to a product specialist. I am now 2nd line support to all field staff. Engineers will attend all jobs however they contact me for support where they are not able to complete this themselves. After a further 6 months into the role of a product specialised, I was then promoted again to a Deputy Team Leader. I have 12 members of the team reporting directly to me and I am also responsible to ensure the company standards and customer expectations are met at all times for all my staff. Show less



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• 2nd Line Support

  • 2008 - Jul 2012

  This position continues from my previous role. I was working at ABB one of IBM’s Clients for 2 months. The pervious guy providing IT support for this site had left. Initially they wanted someone to cover until they managed to get full time cover & thanks to my accomplishments in 2 months, they offered me a full-time role to stay and manage this site. There was over 700 users and I was thrown into the deep end as they needed someone urgently. During my time here I was responsible for 1st, 2nd and 3rd Line support. The only help I had was on the other end of a phone from guys who were working at other ABB sites around the country. I am a very quick learner and loved the chance to step up and show what I can do. I learnt a great deal from this role as I hardly had much help and once again hitting every target required. In the end due to cost cutting I was made redundant and this is the only reason I had to leave this Job Show less