Experience

Minimal Tweaks

• India
• Advertising Services
• 1 - 100 Employee

• Webflow Developer

  • Sep 2023 - Present



Upwork

• United States
• Software Development
• 700 & Above Employee

• Freelance WebFlow Developer

  • Jan 2023 - Present

• Freelance Web Developer

  • Jan 2023 - Present



AMAZON DEVELOPMENT CENTRE (INDIA) PRIVATE LIMITED

• India
• Public Relations and Communications Services
• 700 & Above Employee

• Customer Service Associate

  • Mar 2018 - Jan 2023

  Supported Indian and North-American customers of Amazon. Answered inbound calls, chats and emails to facilitate customer service. Remained calm and professional in stressful circumstances and effectively diffused tense situations. Escalated customer concerns, issues and requirements to supervisors for immediate rectification. Supported Indian and North-American customers of Amazon. Answered inbound calls, chats and emails to facilitate customer service. Remained calm and professional in stressful circumstances and effectively diffused tense situations. Escalated customer concerns, issues and requirements to supervisors for immediate rectification.



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Technical Support Specialist

  • May 2016 - Mar 2018

  Provided technical support to customers by identifying causes of problems, researching and offering effective solutions. Handled customer service issues by providing guidance or escalating for advanced support. Troubleshot hardware issues and worked with service providers to facilitate repairs for end users. Provided technical support to customers by identifying causes of problems, researching and offering effective solutions. Handled customer service issues by providing guidance or escalating for advanced support. Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.