Product Management Team Lead

• Oct 2021 - Present

Product Owner

• Dec 2019 - Oct 2021

Product Owner

• Jun 2019 - Dec 2019

● Managed product backlog for three countries operating wide range of consumer lending products. ● Worked with respective Country Managers and multiple internal and external stakeholders from Risk, Finance, Operations, Marketing to create requirements and prioritize backlog. ● Handled requirements for both front end (websites, customer portals) and backend (Loan Management System). ● Successfully planned, build and launched Installment loan product for two countries in quick time. ● Performed scrum tasks such as Backlog grooming, Estimation, Retrospective, Sprint planning, Sprint Demo with development team located in Europe. ● Successfully transitioned from Scrum to Kanban for some countries to effectively handle change management. ● Created new users, user roles, permissions and performed other configurations in loan management system. ● Worked with preparing user training material for new product launch, changes and new features. Show less

Product Owner

• 2016 - 2019

- Led 2 product development teams to launch 4 product modules: Investor Portal, Client Onboarding, Account Opening, Order Placement, increasing the productivity of 17,000+ advisors. - Increased contract processing efficiency by building an eSignature integration. - Built a new client onboarding portal to streamline onboarding workflows and reduce paperwork. - Enabled GIC securities trading on the existing platform to expand the product portfolio. - Conduct and facilitate product inception workshops, sprint planning sessions, and daily Stand-ups to gather requirements, brainstorm ideas, document business needs, and focus the team on high priority items. - Provided release notes and documentation to prepare for change management and user training. Show less

Product Owner

• 2014 - 2015

- Built mobile/web wound care applications to capture wound dimensions and improve treatment. - Launched the application to 250+ facilities and created user training on new functionality. - Documented user stories in JIRA for the team to understand business value and business acceptance criteria. - Integrated an eSignature solution with the clinical wound management approval process to reduce documentation approval times and ensure timely medication dispensing. - Enabled real-time mobile/web synchronization to ensure information availability and avoid data duplication. - Gathered product feedback to inform future product improvements and identify urgent bug fixes. Show less

Business Analyst

• 2012 - 2014

- Implemented OrchestraCMS on Salesforce CRM to build a product that enables companies to create employee intranets and customer community portals that drive employee productivity. - Built and tested prototypes and API’s to improve application performance and cross-platform integrations. - Designed information governance features from creating detailed user stories and acceptance criteria to screen mock-ups, flow diagrams, and approvals in order to ensure content relevance and compliance. - Created Portal Management training materials for end-users across various departments in the company. - Built 2 employee intranets for 2 multinational organizations in order to increase employee productivity. Show less