Experience

The Cosmos Hospitality

• India
• Hospitality
• 1 - 100 Employee

• Co-Founder

  • Mar 2019 - Present

  The Cosmos Hospitality is a sales and marketing agency for hospitality industry. It caters to providing affordable sales and marketing representation of DMC and hotels. With the objective of creating a strong brand identity, the organization emphasizes on increasing sales; be it direct, indirect, B2B or B2C. The Cosmos Hospitality is a sales and marketing agency for hospitality industry. It caters to providing affordable sales and marketing representation of DMC and hotels. With the objective of creating a strong brand identity, the organization emphasizes on increasing sales; be it direct, indirect, B2B or B2C.



TravelMint

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• Marketing Manager

  • Feb 2018 - Feb 2019

  Responsibilities:• Developing and implementing a B2B marketing plan for Travel Mint working closely with software development team • Supporting the development team during software release and deployment process • Coordinating with the software development team to create a bi-monthly report on the effectiveness of the solution• Providing comprehensive solutions, considering impacts on other modules, external systems and interfaces • Training end users on new functionalists and managing acceptance • Documenting and institutionalizing business processes to increase the effectiveness of the system • Responsible for understanding business requirements / flows• Overseeing design/printing of marketing publications • Planning new research-based advertising strategies for current and subsequent years that will increase its market share• Designing, developing and conducting familiarization demo for new tour operators and travel agents• Gathering data and preparing annual analysis for Travel Mint

• Team Lead

  • Jul 2016 - Feb 2018

  Travel Mint has come into limelight as one of the finest Travel Solution in Indian Subcontinent. It is a world class solution that automates the core operations of each kind of travel agencies either inbound travel companies, DMCs, FTOs, outbound & domestic agents or ground handling agents.



Maxxfunholidays.Pvt.Ltd.

• Hospitality
• 1 - 100 Employee

• Assistant Manager

  • Sep 2015 - Jul 2016

  Responsibilities:• Achieving growth and hit sales targets by successfully managing the sales team• Designing and implementing a strategic sales plan that expands company’s customer base and ensuring its strong presence• Owning recruiting, objectives setting, coaching and performance monitoring of sales representatives• Building and promoting strong, long-lasting customer relationships by partnering with them and understanding their needs• Presenting sales, revenue and expenses reports and forecasts to the management team• Selling and organizing reservations of hotels, airline tickets and other travel itineraries and attractions• Coordinating with clients to determine their needs and advise them appropriate destination, modes of transportations, accommodations, travel dates and travel costs • Monitoring and tracking bookings received from promotional materials and online ads• Dealing with customer directly in case of travel concerns, complaints or refunds, as required• Maintaining statistical and financial records of sales goals and achieve department’s sales goals on a monthly, quarterly and yearly basis• Cross selling of travel services• Maintaining relationships with service suppliers and hotels



INDeCUBO

• India
• Hospitality

• Product Development- Ladakh and Rajasthan

  • Aug 2013 - Jul 2016

  INDeCUBO Travels, it is an inbound travel specialist facilitating the customers by helping them in planning holidays and vacations, thereby paving way for a memorable trip is our prime role.I am responsible for developing different kind of itineraries keeping in mind their feasibility based on traveling distance, road condition, accommodation options and local sightseeing and other leisure activities. Also responsible for doing contracting with the different hotels. INDeCUBO Travels, it is an inbound travel specialist facilitating the customers by helping them in planning holidays and vacations, thereby paving way for a memorable trip is our prime role.I am responsible for developing different kind of itineraries keeping in mind their feasibility based on traveling distance, road condition, accommodation options and local sightseeing and other leisure activities. Also responsible for doing contracting with the different hotels.



Vasco Travel

• India
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Sr. Executive - Groups

  • Apr 2011 - Aug 2013

  Responsibilities:• Accurately forecasting all bookings and cancelations of group tours• Operating the sales department within established sales expense budget only for groups• Responsible for organizing, planning and conducting expeditions, travel, and tours for groups • Ensuring that the travel runs smoothly without any issue• Handling reservations and entry times, and dealing with hoteliers, ticket agents and promoters.• Confirming in writing to the clients all requirements via sales contract• Managing the schedules of the travel group and look after their finances• Developing and maintaining relationships with key clients in order to produce group business• Attending and representing company at trade shows and city-wide conventions.• Following company policies and procedures and effectively communicate them to subordinates



Joy Travels Pvt Ltd

• India
• Travel Arrangements
• 1 - 100 Employee

• Sr. Executive Tours

  • Aug 2010 - Apr 2011

  Responsibilities:• Deciding number of holidays to sell each season, key destinations and the resorts/hotels, airlines to use• Designing complete travel itineraries for clients that include transport, entertainment, restaurant, and attraction suggestions• Making and confirming all travel arrangements, including hotel room accommodations and flight tickets• Counselling clients on their various travel choices and explain the differences between available options• Maintaining client relationships and solving their problems to keep repeat clients happy• Adding extra services to travel packages and provide amenities to clients, such as hotel upgrades and coupons• Monitoring airline flights, hotel reservations and transportation while clients are en-route to stay apprised of delays and any other problems• Renting and confirming car rentals and car services for clients to help them get to and from airlines and events.• Staying up to date on airport regulations and other considerations, such as travel warnings and country visitor guidelines• Ensuring that the tour is running smoothly for individual members of the group• Organizing and attending tourism events, conferences, workshops, seminars and exhibitions• Writing reports and maintaining records of tours• Providing feedback after a tour as part of a debrief session.



Narrowstreets Holidays

• Executive - Inbound Tours

  • Jul 2007 - Aug 2010

  Responsibilities:• Liaising with airlines, transporters, guides, escorts, resorts, hoteliers and resort reps• Agreeing service levels, contracts and costs• Collecting, evaluating and responding (as appropriate) to customer feedback• Using market research information to guide decisions• Providing pricing information• Marketing holidays to clients via different modes of sales, i.e., travel agents, websites, brochures and television advertising• Handling bookings, invoicing and issuing of tickets• Predicting profits or number of bookings• Working with travel consultants from different travel agencies to put holiday packages together• Combining travel, accommodation and services such as sightseeing arrangements to create holiday packages• Maintaining and developing relationships with existing customers via meetings, telephone calls and emails



ITDC ASHOK - Alliance Hotels

• Hospitality
• 100 - 200 Employee

• An Industrial Trainee

  • Sep 2006 - Jan 2007

  Responsibilities:• Filling customer orders and ensuring that in-demand beverages are fully stocked• Learning about clientele needs and settling accounts, when necessary• Responsible for regularly checking-in with supervisors • Acting as a key communicator between customer service staff and administration; learnt to document and communicate the needs of kitchen and service workers to other managers• Understanding the menus and specialized services of competitors identifying which products are on their menus, and then report back to supervisors to discuss ways to stay current