Experience

GramFactory

• India
• Manufacturing
• 1 - 100 Employee

• Operations Manager

  • Apr 2019 - Present

  Duties: • Responsible for complete Warehouse Operations, Processes, and strict implementation of SOPs. • Digging out and building processes around Inward, Inventory, Audit, Orders and Dispatch to prevent failures and run efficiencies in the system. • Understanding and Implementing Warehouse Tech requirements with the Product team. • Analyzing Daily, Weekly & Monthly Reports such as Orders Fill Rate, Picker, QC and FE Productivities, Inventory Cycles, Delivery Performances. • Team Handling, Driving SOPs, Driving KRAs. • Productivity, Efficiency, Products Fill Rate, Pilferage preventions. • Costing, Manpower, Infrastructure. Key Achievements: • Build an efficient Inhouse WMS from scratch including Inbound, Inventory Management and Outbound operations. • Achieved a constant Order Vs Invoice Fill Rate of 99.70%. • Constant Invoice Vs Delivery % of 95.50%. • Up to 98.20% Stock Vs Bin Management with proper hygiene and cleanliness. • Successful Daily Audits of Warehouse SOPs, Hygiene, Discipline and Weekly Audits on Inventory. • Warehouse Cost Reduced from 13.20% to 6.5% (LMD to 3% and WH cost at 3.5%). • Weekly Training and Motivational rounds for Ground staff in order to keep high performance. Show less



TECHNIX

• France
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Warehouse Operations Manager

  • Jul 2018 - Apr 2019

  • Headed a team size of 30 people from GRN till Shipment Dispatch. • Managing daily warehouse operations including inbound, outbound, audits. • Inventory management, Process improvement, segregation for online & offline dispatches, shipment creation, expediting current stock flow are the key responsibilities. • Headed a team size of 30 people from GRN till Shipment Dispatch. • Managing daily warehouse operations including inbound, outbound, audits. • Inventory management, Process improvement, segregation for online & offline dispatches, shipment creation, expediting current stock flow are the key responsibilities.



Shadowfax

• India
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Manager Account Management, Operations

  • Nov 2017 - Jul 2018

  • Managed daily operations for 20+ clients with maximum base share of Snapdeal, Paytm, Lenskart, Adidas, Healthkart (4 Lac pickup and delivery volume a month). • Load tracking, load improvement, continuous engagement in relationship and upselling of logistics services. • Preparing & analyzing weekly and monthly performance MIS reports as per the SLAs for all the major clients. • Monthly Reconciliation of Invoices, shipments and NDC closure for smooth operations with clients. • Managed daily operations for 20+ clients with maximum base share of Snapdeal, Paytm, Lenskart, Adidas, Healthkart (4 Lac pickup and delivery volume a month). • Load tracking, load improvement, continuous engagement in relationship and upselling of logistics services. • Preparing & analyzing weekly and monthly performance MIS reports as per the SLAs for all the major clients. • Monthly Reconciliation of Invoices, shipments and NDC closure for smooth operations with clients.



NuvoEx

• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• Assistant Manager Operations

  • Apr 2016 - Oct 2017

  • Team leading for 7 Account Managers.• Ensuring Daily Pickup and Delivery/DTO Performance to be above decided norms.• Tracking and handling Doorstep QC Operations for major clients.• Load tracking, load improvement, continuous engagement in relationship and upselling of logistics services.• Preparing & analyzing weekly and monthly performance MIS reports as per the SLAs for all the major clients.• Involved in depth of First Mile and Last Mile Logistics operations. • In depth of reverse pickup operations, FE allotment, FE productivity, and branch performance.• In depth of shipments RTS or DTO deliveries to Vendors or client’s warehouses supplies as Last Mile operations.• Driving major RTS process from Hub to the branches, and then to the vendors.• Getting on floor and getting hands dirty on ground operations at Branches/Hub whenever needed.Special Projects:• Headed a project to record the real time updates from Field Executives while they are on field. Accomplished the same by building a cost effective IVR process and complete IVR flow. Build and published the product successfully to pan India branches.• Headed a special project to build an end-to-end warehouse QC process for a client. Designed, mapped and handled complete cycle from pickup to QC and QC to DTO of a shipment.• Headed a project to reduce the load from branches and to aggregate & DTO top 5 RTS vendor’s load directly from Hub to the client vendors. Achieved the same by analyzing pin code heat maps, implementing tech changes, building vehicle capacities and settling out the complete process at Hub. Show less

• Operations Associate

  • Jun 2015 - Apr 2016

  • Handled a zone including 6 Delhi NCR branches for daily pickup and delivery operations.• 100% pickup attempt within the agreed SLAs, 80% same day pickup performance and zero pendency within 5 days of data upload.• 100% same day intra city connections and 100% D+1 inter-city connection for all the shipments.• Maintaining productivity of average 30 successful pickups/FE. Fortnightly capacity reviewing for entire zone.



Overcart

• Technology, Information and Internet
• 1 - 100 Employee

• Operations Executive

  • Jul 2013 - Jun 2015

  Duties: • Handling all the back-office operations and setting processes. • Preparing and handling all the outgoing and incoming shipments. Time to time follow up on in transit shipments to prevent the delays. • Ensuring day to day operations involving Quality Assurance of the goods before they leave the premises. • Creating and implementing different processes as needed to prevent any goof-ups to happen. • Creating reports and analysis using MIS tools like Excel to enhance the process and meeting the goals. • Performing weekly and monthly inventories of products and packaging materials. • Insuring proper documentation of the incoming and outgoing goods to prevent any hassle. • Pre-planning and scheduling of staff and runners for daily processes. • Procurement of goods in order to fulfill the orders placed by customers. Show less