Senior QA Analyst

• May 2022 - Present

Senior Software Quality Assurance Analyst

• Oct 2020 - Apr 2022

Develop and execute formal test plans and test cases to ensure the delivery of quality software applications. Collaborate with Business Analysts, Developers, and the Product Owner to create, coordinate, and execute the overall testing initiative in an agile environment. KEY SKILLS & COMPETENCIES:◼ Agile ◼ Defect Management ◼UAT, Regression & Smoke Testing ◼Remote ◼Exposure to Elastic Search ◼TestRail ◼Jira Selected Achievements:◼Continuously document QA process, while assuring efficiency goals are attained ◼Utilize analytical, organizational, time management, and problem-solving skills while working with multiple teams to continuous-release, including; smoke testing and delivery of an issueless product◼Participate in Sprint mistakes sharing during retrospective to improve the learning curve and share issues◼Currently coordinating and driving testing tasks for 3 interrelated Internal projects◼Continous releases that enabled users to improve application efficiency application◼Successfully track quality assurance metrics, including; TestRail

Quality Assurance Engineer

• May 2019 - Oct 2020

Review quality specifications and technical design documents to provide timely and meaningful feedback that facilitates the delivery of quality software to clients. Create detailed, comprehensive, and well-structured test plans and test cases. Estimate, prioritize, plan, and coordinate quality testing activities. KEY SKILLS & COMPETENCIES:◼ Agile & Waterfall ◼ Exposure to Automation (Cypress) ◼ Xray ◼ Amazon Web Servies ◼ S3 Bucket ◼ Amazon CloudWatch ◼ SQL queriesSelected Achievements:◼Delivered defect-free COVID-19 patient tracking Application feature in half a sprint time (1-week) ◼Refactored client’s data-oriented application which impacted the entire UI (User Interface) and added an additional feature, successfully delivering in 6-weeks◼Identified, documented, and addressed 345+ defects in three (3) projects over 1.5-years◼Collaborated with Business Analysts and Developers to translate business requirements into detailed test case scenarios◼Execute test cases in a mobile environment for both IOS and Android devices◼Consistently recognized for excellent problem-solving and analytical skills by Programmers, Project Managers, & Supervisors

Software QA Analyst

• Jan 2016 - May 2019

Tested software and hardware of game machines using AGP 2, SQA, Project Tracker, GCRS, Gator, and Hydra, ensuring all functions operable as intended. Performed regression, compatibility, smoke, and integration testing – a total of 100+ criteria for each game.KEY SKILLS & COMPETENCIES: ◼ QC ◼ Buzgilla ◼ VersionOne ◼ TestRail ◼ Quality Assurance (QA) ◼ SDLC ◼ STLC ◼ Requirement Analysis ◼ Exposure to UFT Selected Achievements:◼Released three (3) games, in collaboration with Developers and Designers◼Resolved defects for 20 games that were in the market◼Migrated data from Bugzilla to TestRail ◼Attended daily standups and weekly meetings with nearly 30 team members and leaders◼Developed in-house software for SwitchFX that included healthcare analytics, life insurance, and medical office management software to support 150 employees◼Applied test techniques that included Equivalence Partitioning and Boundary Analysis◼Worked closely with Project Managers, QA, Developers, and Business groups to conduct comprehensive testing◼Managed the defect life cycle using VersionOne and HP ALM and tested web services using SOAP UI

Customer Service Manager

• Aug 2008 - Nov 2013

Established working relationship with clients by understanding customer’s query and providing proper solution. Motivated colleagues & maintained “KYC”. Authorized transactions: cash (Including Forex) & non cash.Select Achievements:◼Achieved the branch assign target (asset & deposit) both side of the Balance sheet◼Reconciled the GL heads of Branch◼Performed various reporting to concern departments (external & internal). E.G: DCFCL, SAR, queries from Tax authority & Anti-corruption commission◼Investigated various fraud issues