Experience

Cohere Cyber Secure

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Chief Experience Officer

  • Feb 2022 - Present

  • Day-to-day operational responsibilities for full-service cyber security consulting firm that provides financial services organizations a combination of total cyber security, risk assessment, compliance and remediation services.• Spearhead the Voice-of-our-Customer success (VOC) department. • Unit C-level executives and the rest of the company on customer-centric values.• Focus on the creation and implementation of CS strategies, such as customer loyalty programs, marketing campaigns, technical training curricula for employees as well as championing a customer-centric mindset.• Ongoing point of contact for key VIP/legacy client accounts.

• Strategic Account Manager

  • Mar 2019 - Feb 2022

  Single point-of-contact for top tier customers of the firm for all requests, compliance issues and project milestones.

• Marketing and Communications Manager

  • Aug 2017 - Mar 2019

  Responsible for all marketing, social media and customer communication strategy, planning and execution.

• Marketing Associate

  • Feb 2015 - Aug 2017

  Assisted Marketing Manager with customer presentations, communications, collateral development.



CBS

• United States
• Entertainment Providers
• 700 & Above Employee

• Marketing Intern

  • Aug 2014 - Jan 2015

  Assisted Marketing Coordinator in various office duties, including preparing sales presentations, promotional recaps, digital proposal development, customizing sales presentations, spreadsheet data entry, etc. Assisted Marketing Coordinator in various office duties, including preparing sales presentations, promotional recaps, digital proposal development, customizing sales presentations, spreadsheet data entry, etc.



Rothman's

• Hostess

  • Jan 2012 - Aug 2014

  Customer-facing hospitality role while attending college full time. Customer-facing hospitality role while attending college full time.