Manishbhai Shah
Processing and Enrolment Team Lead at New Zealand Electoral Commission | Te Kaitiaki Take Kōwhiri- Claim this Profile
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Bio
Credentials
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ITIL foundation
APMG InternationalAug, 2016- Oct, 2024
Experience
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New Zealand Electoral Commission | Te Kaitiaki Take Kōwhiri
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New Zealand
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Government Administration
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100 - 200 Employee
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Processing and Enrolment Team Lead
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Jul 2023 - Present
• Assist and support the Commission to establish an Enrolment Temporary Processing Staff team through support of any recruitment and selection as required. • Conduct office orientations and assist with any training as required. • Work closely with the Team Lead Enrolment, Senior Enrolment Officer, and other Stakeholders to define, set and manage operational objectives. • Build a highly effective and functional Enrolment Processing team. • Lead a team to compile and maintain accurate electoral roll data, which is consistent with legislation and national processes. • Define and agree objectives and goals with team members to ensure that all members understand the expectation of their role. • Regular reporting on team progress to the Team Lead Enrolment and wider Enrolment team • Provide leadership, guidance, and support to the team, encouraging them to successfully deliver to the expectation of their role. • Achieve operational objectives by preparing action plans and reporting on deliverables. Show less
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Stats NZ
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New Zealand
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Information Services
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700 & Above Employee
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Team Lead (former Senior Census Collector)
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Feb 2023 - May 2023
Promoted to Team Lead for superior performance. Successfully achieved the target for Upper Hutt Region (above the national grade). Plan and prepare for the 2023 Census, including allocating workload for established locations as requested. Conduct pre-enumeration activities, participate in "know your patch" activities, and provide pre-enumeration support for Area Managers. Manage Secure Access Dwelling register, engage in relationship building, and identify respondents who are unsheltered and homeless through direct street outreach. Support area strategy development by identifying area-specific challenges and proposing solutions and engaging with various stakeholders to support the operationalization of the Area Plan. Monitor completion of team members' device set-up and e-learning and deliver face-to-face training to direct reports and support other Team Leaders with the training of their teams. Assign workload to the team and monitor operational performance, and act as a key coordinator of operational activities within the area. Roster field team so resourcing levels are scheduled to provide the highest levels of direct contact with respondents. Ensure all decisions follow national standards, policies, and procedures, provide open communication channels, and facilitate information flow between the team and wider census teams. Identify and escalate potential difficulties and risks through escalation processes in a proactive prompt way and collect Stats NZ resources and equipment from Census Collectors and attend debriefs and Hui as needed. Engage with diverse communities to develop relationships and promote positive outcomes for Census. Increase responsiveness to Māori, represent Stats NZ in a professional and respectful manner, and respect and keep the security and confidentiality of all information collected, while following health, safety, and well-being policies for self and others. Show less
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Health Advisor
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Mar 2020 - Apr 2020
• Collecting information from New Zealanders seeking advice on general health concerns and novel COVID-19, recording the information, and passing it to the registered nurse who then connects with them. • Ensuring the information collected is kept confidential by following required protocols and working ethically. • Responding to emergency situations that are shared via call, by taking down symptoms, consulting with the nurse on duty and as per their suggestions, calling an ambulance and/or providing the required information regarding the client/emergency with the health professionals to facilitate further treatment. • Managing a high call flow at the same time ensuring a good listening ear to the callers and helping them with their respective concerns in a kind and patient manner. Show less
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Customer Service Representative
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Jun 2017 - Mar 2020
• Ensuring high levels of customer satisfaction through excellent sales service. Maintaining outstanding store conditions, visual merchandising standards. Assist with the sales process by maintaining a fully stocked store. • To follow and complete all job tasks as per daily routines and those listed on the activity planner, including those in Wild Bean Café and shop area. • To comply with company policies and procedures and ensure consistent delivery of the Customer Offer. Contribute to the successful implementation of programs and initiatives across all stores. • Comply with all organization's Health, Safety, Security and Environment policies and procedures. Show less
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Helpdesk Analyst
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May 2016 - Apr 2017
Responsible to take & logging inward/outward calls and giving effective customer service for all 1st line problems associated with servers, desktops, laptops and other peripherals and respond to user service request and resolve tickets. Assure system security for computer, mobile and cloud environments. Responsible to take & logging inward/outward calls and giving effective customer service for all 1st line problems associated with servers, desktops, laptops and other peripherals and respond to user service request and resolve tickets. Assure system security for computer, mobile and cloud environments.
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StubHub
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United States
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Software Development
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700 & Above Employee
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IT Helpdesk Support Assistant
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Sep 2015 - Apr 2016
Managed technical troubleshooting inside an enterprise environment including program failures, slow-downs and information recoveries. Engaged and monitored issues by its priority, with responsibility for the appropriate documentation, solution and closing of the trouble tickets. Managed technical troubleshooting inside an enterprise environment including program failures, slow-downs and information recoveries. Engaged and monitored issues by its priority, with responsibility for the appropriate documentation, solution and closing of the trouble tickets.
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Education
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2017 - 2018
Otago Polytechnic
Postgraduate Diploma, Applied management -
2014 - 2015
Northwestern Polytechnic University
Master's degree, Computer Science -
2008 - 2012
SARDAR VALLABHBHAI PATEL INSTITUTE OF TECH.,VASAD 041
Bachelor of Engineering - BE, Information Technology
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