Experience

The Westcombe Group

• United Kingdom
• Real Estate
• 1 - 100 Employee

• Deputy General Manager

  • Aug 2019 - Present

  Duties and Achievements: • Overseeing the day to day operations. • Driving the Hotel forward, using a creative mind, passionate approach and meticulous attention to detail to stay ahead of the curve. • Delivering of service excellence through the development of team, with continuous visibility to staff and guests alike. • Managing direct and develop departmental heads and their teams, leading from the front and working alongside them creating clear guidelines while tracking progress and implementing change/ improvements. • Always Monitoring performance and acknowledging achievements of the team. • Promoting teamwork has always been an inspiring, mentoring and motivating manner for me. • Controlling departmental costs and being accountable for operational departments P&Ls. • Making budgets • Empower other management to make decisions. Working proactively and efficiently, to deliver goals/ objectives/ projects within agreed timeframes. • Looking after HR and entire Hotel’s payroll and weekly Rota. • A strong knowledge of the Rooms operation, Health & Safety paperwork, Internal and external Audits, Sales management and OPERA property management system Show less

• Sales Marketing Manager

  • Jun 2016 - Aug 2019

  * Knowledge of Heathrow market and new openings.* Producing a commercial plan that accurately interprets the objectives of the business and maps out the sales strategy within the market place to support the positioning of Hotel within Heathrow Market.* Support the hotel General Manager and Accor revenue team to continuously align strategies and tactics to bring new business and support revenue maximisation* Working closely with all departments to increase profits for the property* Finding new business opportunities and come up with sales strategy* Support promotions and marketing opportunities* Communicating new plans and promoting the property* Ability to make decisions and come up with new ideas and strategy Show less



SPECTRUM EVENTS GROUP LIMITED

• Performing Arts

• Sales Marketing Manager

  • Nov 2012 - Mar 2016

  Developing strategic sales plans, budgeting, networking, targeting new clients some of which included trade suppliers i.e. venues, caterers and event management companies. • Meeting sales targets and maximising company investment. • Maintaining an extensive portfolio of corporate clients and assisting the directors with perspective client meetings. • The ability to problem solve, undertake detailed event briefs and manage events on site. • Booking/managing event crew/drivers and logistics for multiple events, mostly clients I have been looking after. • Understand the business accounts, cash flows and local markets in order to meet all aspects of the deal. • Developing relationships and maintaining a high level of customer service ensuring quality control and attention to detail. • Keeping up to date with trends and the company's position in the marketplace due to the business being highly competitive. Furthermore maintaining brand presence as the company is known for delivering high profile/exceptional events. • Keeping records of each client/corporate account and sorting in accordance to package ranging from event theming & management to av/production. Invoicing and following up on payment schedules. • Assisting with exhibitions and other outreach marketing events. • Have picked up excellent negotiation skills and business sense with the ability to work under pressure and tight deadlines. • Initiative, drive and enthusiasm has been essential. Subsequently having to channel down to other members of the team. Show less



SANTANDER PRIVATE BANKING

• Spain
• Financial Services
• 300 - 400 Employee

• Deputy Manager

  • Jul 2011 - Nov 2012

  (SCM) Service & Control Manager Duties and Achievements: • Ensuring day-to-day branch operations were carried out effectively. • Maintaining a high level of customer service and running the front desk. • Whilst ensuring branch risks were identified, assessed, addressed and monitored, I was responsible for leading/motivating the Customer Service Advisor team in the branch offering them support and direction on a daily basis. • Taking full accountability and driving continuous improvement. • Commercial problem solving and quick thinking. • Networking in the local community to attract a wide range of trading businesses.; Facilitate introductions to other members of the team who could assist customers in areas such as mortgages, merchant services and business insurance. Show less



Santander Private Banking International

• United States
• Banking
• 400 - 500 Employee

• Personal Banking Adviser

  • Sep 2010 - Jul 2011

  Building rapport with customers and striving to exceed expectations by up selling and informing them of new/existing products. • Identifying the customer's financial needs and providing them with solutions that best meet their requirements. • Generating new retail and corporate business through various marketing techniques. • Working within all company procedures to ensure everything is compliant with company policies and quality of my work is of high standard at all times. • Training and mentoring new recruits within the team due to being recognised as a key achiever in my branch. • Recognised as a top performing PBA for 3 Quarters and awarded top PBA Hounslow CL Show less



Dixons Retail

• United Kingdom
• 1 - 100 Employee

• Operations Team Leader

  • Aug 2004 - Sep 2010

  This role required me to deliver a high level of customer service, this included problem solving, back office administration, banking, assisting customers using detailed product knowledge obtained, staff supervision and an element of merchandising. • Developed a strong understanding of profits, growth and account management. • Sales driven role - Achieved Targets KPI's, and demonstrated how to increase revenue by generating more sales - meeting daily targets. • Recognised opportunities of how to gain new customers and up-sell maximising sales margins. • Dealing with customer complaints and queries at the customer services desk. Making sure every customer leaves with positive feedback and developing strong relationships with Show less