Associate Director

• Apr 2021 - Present

Program Manager

• Apr 2019 - Mar 2021

Platform Analyst (Project Manager)

• Jul 2017 - Mar 2019

Project Manager for Middleware Platforms Project Manager for Middleware Platforms

Manager

• Jan 2017 - Jun 2017

PMO Member for finance work stream in an SAP Implementation project PMO Member for finance work stream in an SAP Implementation project

Principal Consultant

• Aug 2012 - Dec 2016

• Design and drive Global Optimization initiatives for Sony IS Organization (Sony’s in-house IT service unit) across various regions/sites. • Follow-up with global stakeholders (in both English and Japanese) for various initiatives, action items, queries, issues, etc. • Prepare various reports on operations, initiatives, issues etc. and present them to Global Management team on a periodic basis. • Preparing minutes / summary of key management meetings. • Supporting senior… Show more • Design and drive Global Optimization initiatives for Sony IS Organization (Sony’s in-house IT service unit) across various regions/sites. • Follow-up with global stakeholders (in both English and Japanese) for various initiatives, action items, queries, issues, etc. • Prepare various reports on operations, initiatives, issues etc. and present them to Global Management team on a periodic basis. • Preparing minutes / summary of key management meetings. • Supporting senior management team for various data requirements, clarifications, operation planning activities, etc. • Translation of various internal initiatives related material, periodic status updates, user requirement definition documents, low level design documents, high level design documents, queries, minutes of the meetings, mails etc. from both Japanese to English and English to Japanese • Interpretation in various regular and adhoc meetings with participants from across the globe like Operation Review Meetings, Strategic Management meetings, Technical/Process Standardization forums, etc. • Logistic Arrangements for guest visits to Bangalore Center. Show less • Design and drive Global Optimization initiatives for Sony IS Organization (Sony’s in-house IT service unit) across various regions/sites. • Follow-up with global stakeholders (in both English and Japanese) for various initiatives, action items, queries, issues, etc. • Prepare various reports on operations, initiatives, issues etc. and present them to Global Management team on a periodic basis. • Preparing minutes / summary of key management meetings. • Supporting senior… Show more • Design and drive Global Optimization initiatives for Sony IS Organization (Sony’s in-house IT service unit) across various regions/sites. • Follow-up with global stakeholders (in both English and Japanese) for various initiatives, action items, queries, issues, etc. • Prepare various reports on operations, initiatives, issues etc. and present them to Global Management team on a periodic basis. • Preparing minutes / summary of key management meetings. • Supporting senior management team for various data requirements, clarifications, operation planning activities, etc. • Translation of various internal initiatives related material, periodic status updates, user requirement definition documents, low level design documents, high level design documents, queries, minutes of the meetings, mails etc. from both Japanese to English and English to Japanese • Interpretation in various regular and adhoc meetings with participants from across the globe like Operation Review Meetings, Strategic Management meetings, Technical/Process Standardization forums, etc. • Logistic Arrangements for guest visits to Bangalore Center. Show less

Service Delivery Manager

• May 2011 - Jul 2012

Worked in Oracle Japan for Customer Management team. Below are the key activities:- • Coordination with global teams for provisioning of Cloud based infrastructure/environment, project deliveries and day to day technical issues. • Translation of customer requirement documents, critical Service Requests etc. • Preparing and managing project plan, process documents and schedules • Preparing periodic operation review reports for customer and higher management • Interpretation… Show more Worked in Oracle Japan for Customer Management team. Below are the key activities:- • Coordination with global teams for provisioning of Cloud based infrastructure/environment, project deliveries and day to day technical issues. • Translation of customer requirement documents, critical Service Requests etc. • Preparing and managing project plan, process documents and schedules • Preparing periodic operation review reports for customer and higher management • Interpretation during the Tele-Conferences, Meeting with Customer on need basis.

Senior Technical Analyst

• May 2009 - May 2011

• Translation of process manuals, RFC documents and manual Service Requests from both Japanese to English and English to Japanese • Handling end-to-end Translation tasks for Functional Service Desk team • Follow-up with Japan customer management teams for day to day operations • Active involvement in developing/improving delivery processes for the team • Handling regular Oracle Database related technical SR's like monitoring SR's, blackout requests etc. • Reviewing translation… Show more • Translation of process manuals, RFC documents and manual Service Requests from both Japanese to English and English to Japanese • Handling end-to-end Translation tasks for Functional Service Desk team • Follow-up with Japan customer management teams for day to day operations • Active involvement in developing/improving delivery processes for the team • Handling regular Oracle Database related technical SR's like monitoring SR's, blackout requests etc. • Reviewing translation work done by Service Desk for critical requests • Coordinating day to day task with global teams spread across Japan and China through chat, mail, teleconference etc. • Interpretation in Tele-Conferences with Japan counterparts • Queue management and daily task review for the team to identify potential issues and reporting the same to team for timely delivery

Associate Consultant

• Apr 2007 - May 2009

• Translation of requirement gathering, test cases and test report documents from both Japanese to English and English to Japanese • Interpretation in official meetings, requirement gathering sessions, UAT etc. • Coordination with Offshore development team for issue handling during the testing phase • Review of Japanese text used in the application during testing phase • Maintaining project glossaries • Translation of requirement gathering, test cases and test report documents from both Japanese to English and English to Japanese • Interpretation in official meetings, requirement gathering sessions, UAT etc. • Coordination with Offshore development team for issue handling during the testing phase • Review of Japanese text used in the application during testing phase • Maintaining project glossaries

Supervisor for AR-APJ

• Nov 2003 - Mar 2007

• Giving presentations about HP BPO and AR process to external clients mainly Japanese Visitors • Handling a team of 25 ~ 30 with 2-3 team leads • Responsible for ensuring completeness & accuracy of Cash Application • Responsible for all process metrics around customer satisfaction and productivity • Making individual and team goals on a monthly, quarterly and yearly basis and align them with SOW • Holding periodic calls with customers, controllership across globe for… Show more • Giving presentations about HP BPO and AR process to external clients mainly Japanese Visitors • Handling a team of 25 ~ 30 with 2-3 team leads • Responsible for ensuring completeness & accuracy of Cash Application • Responsible for all process metrics around customer satisfaction and productivity • Making individual and team goals on a monthly, quarterly and yearly basis and align them with SOW • Holding periodic calls with customers, controllership across globe for reviewing regular operations, change management and identifying potential issues Show less • Giving presentations about HP BPO and AR process to external clients mainly Japanese Visitors • Handling a team of 25 ~ 30 with 2-3 team leads • Responsible for ensuring completeness & accuracy of Cash Application • Responsible for all process metrics around customer satisfaction and productivity • Making individual and team goals on a monthly, quarterly and yearly basis and align them with SOW • Holding periodic calls with customers, controllership across globe for… Show more • Giving presentations about HP BPO and AR process to external clients mainly Japanese Visitors • Handling a team of 25 ~ 30 with 2-3 team leads • Responsible for ensuring completeness & accuracy of Cash Application • Responsible for all process metrics around customer satisfaction and productivity • Making individual and team goals on a monthly, quarterly and yearly basis and align them with SOW • Holding periodic calls with customers, controllership across globe for reviewing regular operations, change management and identifying potential issues Show less

Team Member

• Nov 2002 - Oct 2003

• Processing new policy, endorsement and maturity forms for Japan region in IBM Main Frame Application • Following up with Japan counter-parts for clarification on the information provided in insurance documents • Participating in weekly calls with Japan counter-parts • Translation of process manuals to English & vice-a-versa on an ad-hoc basis • Processing new policy, endorsement and maturity forms for Japan region in IBM Main Frame Application • Following up with Japan counter-parts for clarification on the information provided in insurance documents • Participating in weekly calls with Japan counter-parts • Translation of process manuals to English & vice-a-versa on an ad-hoc basis