Experience

ShipBob

• United States
• Transportation, Logistics, Supply Chain and Storage
• 500 - 600 Employee

• Merchant Care

  • Apr 2022 - Present

  My job role requires me to support our merchants and help resolve any issues that they may be facing with day to day business. ShipBob provides warehouses to store Merchant's inventory and pick, pack and ship the products as the orders are imported from their online store like Shopify A merchant may face several issues from sending the inventories at fulfilment centre to the orders getting lost or damaged in transit. My role is to provide end to end resolution to our merchants by guiding the through the policies and process to help them run their business smoothy. The communication takes place over email and chats. Show less



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Customer Service Representative

  • Jun 2017 - Mar 2019

  I have worked with Accenture as Customer Care Representative for Virgin Media UK, in voice process . My role was to provide resolution to the customers in relation to any query they had related to their Virgin Media services like Telephone, Telivision and Internet. I also assisted the customers with they billing issues and also provided the best plans as per their needs. I have worked with Accenture as Customer Care Representative for Virgin Media UK, in voice process . My role was to provide resolution to the customers in relation to any query they had related to their Virgin Media services like Telephone, Telivision and Internet. I also assisted the customers with they billing issues and also provided the best plans as per their needs.



Tech Mahindra

• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Representative

  • Apr 2016 - May 2017

  I have worked with Tech Mahindra as Customer Care Representative for Vodafone Australia, in voice process. My role was to provide resolution to the customers in relation to any query they had related to their Broadband and Mobile Network services and recommended best plans as per their needs. I also worked in the sales team where I had to upsell the latest smartphone along with the best contract lock in prices to the customers. I have worked with Tech Mahindra as Customer Care Representative for Vodafone Australia, in voice process. My role was to provide resolution to the customers in relation to any query they had related to their Broadband and Mobile Network services and recommended best plans as per their needs. I also worked in the sales team where I had to upsell the latest smartphone along with the best contract lock in prices to the customers.